Children's Home run by North Star Children’s Homes Ltd in Surrey

Inspection report for children’s home - monitoring visit: 2788618 1

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Information about this children’s home

This home is privately owned and provides care for up to 7 children, who may have learning disabilities or experience social and emotional difficulties. At the time of the inspection, 4 children were living in the home.

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Information about this children’s home

The manager registered with Ofsted in December 2025. The current responsible individual is not currently at work or overseeing the home. The registered provider has recently appointed a new individual to perform this role but is yet to formalise this change.

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This monitoring visit

This visit was undertaken following an inadequate inspection judgement in June 2026.

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This monitoring visit

Since the last inspection, leaders have ensured that staff receive appropriate training to support them in meeting children’s individual health needs and in providing safe, effective care, including for children with complex health conditions. Staff said they feel confident in supporting the children’s needs.

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This monitoring visit

Leaders have taken appropriate action to ensure that care planning is child-centred and informed by consultation with children and professionals. Care plans reflect children’s individual needs, wishes and aspirations. Leaders promote children’s independence and choice while maintaining appropriate safeguards. They have ensured that staff have the skills and knowledge required to respond effectively to risks. Leaders have also explored children’s capacity and access to advocacy, helping to ensure that children’s voices are heard and that they can contribute to decisions about their care.

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This monitoring visit

Staff respond sensitively to children during times of heightened anxiety and distress. When children make allegations, staff and leaders act swiftly and appropriately, Inspection report for children’s home - monitoring visit: 2788618 2 following safeguarding procedures and seeking to understand the underlying reasons for children’s behaviours. Through reflective discussions, staff support children to express and process their feelings. Clear and consistent boundaries are maintained, which helps children to understand expectations and helps to keep the environment safe.

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This monitoring visit

Leaders have ensured that staff understand their safeguarding responsibilities and the role they play in protecting children. This has included face-to-face training, the use of safeguarding scenarios to support learning and regular opportunities for discussion and reflection during team meetings. These measures have helped to strengthen staff’s understanding of safeguarding practice and their confidence in recognising and responding to concerns.

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This monitoring visit

Leaders have taken appropriate action to review and improve medication management arrangements. This has included strengthening systems for monitoring medication stocks, maintaining accurate records and ensuring that medicines are stored safely.

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This monitoring visit

The registered manager has ensured that the regulator is notified of serious incidents in line with statutory requirements. Appropriate action has been taken in response to these incidents, and leaders have used oversight and review processes to identify learning.

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This monitoring visit

Since the last inspection, senior leaders have taken effective action to strengthen monitoring and oversight arrangements. Through the implementation of a good quality improvement plan and an overarching development plan, leaders have focused on improving practice, developing staff skills and enhancing management oversight. This has helped to ensure that managers receive the support they need, staff are equipped to meet children’s needs effectively, and children experience good-quality care.

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This monitoring visit

The registered manager has introduced a new system for monitoring staff training, providing him with effective oversight of staff learning and development. This enables him to identify training needs promptly, address any gaps in knowledge or practice and monitor progress over time. As a result, staff are better supported to develop their skills and access relevant learning opportunities, helping to ensure that they have the knowledge and competence required to meet children’s needs effectively.

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This monitoring visit

The registered provider has reviewed and updated the home’s statement of purpose and submitted this to the regulator as required.

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This monitoring visit

Seven of the requirements made at the full inspection have been met. Two requirements and one recommendation were not fully considered during this visit and will be reviewed at the next inspection. Inspection report for children’s home - monitoring visit: 2788618 3

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Recent inspection history

Inspection date Inspection type Inspection judgement 08/06/2026 Full Inadequate 24/04/2025 Full Good 27/11/2024 Full Good Inspection report for children’s home - monitoring visit: 2788618 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

support each child’s learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study;

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Requirement Due date

help a child who is excluded from school, or who is of compulsory school age but not attending school, to access educational and training support throughout the period of exclusion or non-attendance and to return to school as soon as possible.

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Requirement Due date

In particular, the registered person must ensure that:

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Requirement Due date

the staff support all children to engage in meaningful educational activities while not engaging in or attending formal education

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Requirement Due date

that there are plans for all children to access an appropriate educational establishment and work towards a suitable timetable where full-time education is not yet suitable. 31 August 2026

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and 31 August 2026 Inspection report for children’s home - monitoring visit: 2788618 5 have their performance and fitness to perform their roles appraised at least once every year.

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Recommendation

 The registered person should ensure that all incidents of control and discipline are subject to systems of regular scrutiny to ensure that their use is fair and the above principles as set out in 9.35 are respected. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 46, paragraph 9.36)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2788618 6

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Children’s home details

Registered provider: North Star Children’s Homes Ltd

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Children’s home details

Registered provider address: 14, David Mews, London W1U 6EQ

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Inspector

Sara Stoker, Social Care Inspector Inspection report for children’s home - monitoring visit: 2788618 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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