Eleven D's Ltd

Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 1 Eleven D's Ltd Registered provider: Eleven D's Ltd

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Inspected under the social care common inspection framework

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provider

Eleven D's Ltd registered with Ofsted on 9 January 2025 to provide non-ring-fenced supported accommodation. At the time of registration, the provider had one property, offering supported accommodation for up to 4 children. At the time of this visit, the provider had 6 properties, offering supported accommodation for up to 44 children.

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provider

This visit was unannounced. On the day of this visit, 9 children were receiving support from this provider.

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provider

The inspectors visited 2 properties. They spoke to one child, 2 support workers, the assistant manager and the nominated individual.

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This monitoring visit

This visit was undertaken to address safeguarding and support concerns arising from a tragic incident.

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This monitoring visit

The registered person has failed to operate the service in line with their statement of purpose and has therefore failed to prioritise children's needs and wellbeing.

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This monitoring visit

During the monitoring visit, Ofsted found significant and widespread failings relating to the leadership and management of the service because their overall oversight of the service operation is weak. Leaders and managers have failed to ensure that monitoring systems are effective, which has meant that shortfalls in practice have not been recognised and promptly acted upon.

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This monitoring visit

Staff do not take proactive steps to address any children's emerging behaviours of concern, such as child exploitation. Children's risk assessment do not reflect known or developing concerns, leaving children at risk of harm. The result is that risk Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 2 management strategies are ineffective. It is not clear to what extent staff offer children planned, targeted support to help minimise any risks because there are no sufficient records to show this.

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This monitoring visit

Staff were unable to access all relevant systems in relation to information about children. This means that staff are supporting children without knowing their vulnerabilities and needs. Children do not have individual support plans, and some staff are unclear about the focus of the support that children receive. Children's needs are not being met because the staff do not know what the children's needs are. There is limited written evidence to demonstrate that children receive the personalised guidance they need to progress towards independence and living independently.

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This monitoring visit

Since registration, the registered service manager or nominated individual have failed to notify Ofsted of several serious incidents, including allegations against staff, local authority designated officer involvement, police callouts and when children have been physical harmed. This shortfall means that Ofsted does not know how the provider responds to protect children from harm.

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This monitoring visit

The provider has failed to provide their quality of support reviews to Ofsted in a timely manner, and the content of reports does not meet regulatory requirements.

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This monitoring visit

From this monitoring visit, Ofsted has issued 3 compliance notices under regulation 4, leadership and management, regulation 5, the protection standard and regulation 7, the support standard.

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This monitoring visit

Ofsted continues to monitor the service. Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose ensure that staff work effectively as a team, where appropriate, to meet the needs of children. (Regulation 4 (1) (2)(a)(b))

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Requirement Due date

The registered person must ensure that the service operates in line with the statement of purpose and delivers support to children in line with the supported accommodation regulations.

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Requirement Due date

The registered person must implement and embed a system that enables leaders and managers to monitor and audit the quality of practice effectively.

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Requirement Due date

The registered person must ensure that leaders and managers have the knowledge and skills to report all serious incidents to Ofsted, placing local authorities and safeguarding agencies in a timely manner.

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Requirement Due date

The registered person must have access to all records and information about children so they can review, monitor and have oversight of all safeguarding incidents that take place across the service. The registered person must ensure that 23 August 2026 Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 4 children's records, including children's individual risk assessments and support plans, are reflective of the child's current circumstances, regularly reviewed and accessible to all staff.

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Requirement Due date

Leaders and managers must ensure that all staff are fully aware of their responsibilities and are accountable to the registered service manager when supporting children.

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Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(f)(ii)(vi))

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Requirement Due date

Leaders and managers must ensure that staff understand known and emerging risks to children and know what action they must take to keep every child safe from harm.

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Requirement Due date

Leaders and managers must ensure that staff have access to an up-to-date risk management plan for each child. These plans should address the vulnerabilities of each child and accurately set out what action should be taken to address any known or emerging risks.

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Requirement Due date

The registered person must ensure that children's identified risks are recorded accurately and reviewed and the information held is kept up to date. 23 August 2026

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Requirement Due date

*The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full 23 August 2026 Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 5 consultation with the child, taking account of relevant plans for the child. (Regulation 7 (1) (2)(b))

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Requirement Due date

The registered person must ensure that each child has an accurate support plan that reflects their individual needs.

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Requirement Due date

Children must be supported to contribute to, and review, their own support plans.

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Requirement Due date

The registered person must ensure that support plans are kept up to date and are reflective of children's known and emerging support needs.

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Requirement Due date

The registered person must compile a statement (“the statement of purpose”).

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it; and

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Requirement Due date

notify the CIECSS of any revisions and send the CIECSS a copy of the revised statement within 28 days of the revision. (Regulation 9 (1) (3)(a)(b)) 24 September

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); 3 July 2026 Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 6 there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f) (4)(a)(i)(ii)(iii)(b))

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Requirement Due date

The registered person must embed a system that ensures that leaders and managers know how to report all serious incidents to Ofsted.

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Requirement Due date

The registered person must report all serious incidents to Ofsted in a timely manner.

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child's life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child's accommodating authority, staff and any relevant persons; 24 September Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 7 any relevant research and developments in relation to the way in which the needs of children are best met.

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Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

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Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed and make a copy of it available on request to each child's accommodating authority. (Regulation 32 (1)(a)(b)(c)(d) (2) (3)(b))

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Requirement Due date

In particular, the registered person must send the copy of the review report through the correct Ofsted channels.

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Requirement Due date

The registered person must include all the regulatory requirements in the review report.

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 8

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Supported accommodation provider details

Registered service manager: Karen Lambert

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Inspectors

Rachel McIntyre, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Eleven D's Ltd 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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