PSM Healthcare Limited

Inspection report for supported accommodation provider - monitoring visit: PSM Healthcare Limited 1 PSM Healthcare Limited

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Registered provider: PSM Healthcare Limited

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Inspected under the social care common inspection framework

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provider

A private provider operates this supported accommodation service. The provider can accommodate up to 14 individuals in 5 shared or group-living homes that are limited to accommodating looked-after children and care leavers.

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provider

At the time of the inspection, the service was providing supported accommodation for 4 children aged 16 and 17.

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provider

The service manager registered with Ofsted when the organisation registered in November 2023.

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This monitoring visit

The purpose of this monitoring visit was to investigate information received that suggested there may be a breach of the regulations.

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This monitoring visit

The registered person has not maintained effective oversight to ensure that the accommodation is maintained to an appropriate standard. Leaders have not implemented an effective system to record, monitor and oversee maintenance requirements to ensure that identified repairs are completed in a timely manner. As a result, children live in an environment that does not consistently meet expected standards of safety, repair and quality.

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This monitoring visit

Effective admission processes have not been implemented to assess the suitability of children moving into the accommodation. The registered person has not effectively considered children’s individual needs and vulnerabilities and the potential impact on other children living in the accommodation before they move in. Missed opportunities were identified to obtain and consider relevant information from a placing authority to inform this decision-making. For one child, the unsuitable Inspection report for supported accommodation provider - monitoring visit: PSM Healthcare Limited 2 admission of another child directly contributed to an increase in their presenting vulnerability and exposure to risk.

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This monitoring visit

The registered person has not consistently notified the regulator of serious incidents involving children. This has limited effective external scrutiny of significant incidents and the actions taken by staff and leaders to safeguard children. Despite this being raised at the last full inspection, the registered person has failed to take effective action to address this shortfall.

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This monitoring visit

Systems for recording serious incidents are ineffective. They do not ensure that records are accurate, sufficiently detailed, or clearly evidence the actions taken by staff to manage and reduce risks to children. Management oversight of safeguarding records is also ineffective, resulting in poor practice not being identified, which prevents staff from receiving adequate training to strengthen the quality of practice.

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This monitoring visit

Leaders have not ensured that staff receive regular supervision in accordance with the organisation’s policy. This limits opportunities for staff to reflect on their practice and to identify learning and development needs. As a result, leaders cannot be assured that staff have the skills and experience needed to provide safe and effective support for children.

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This monitoring visit

Children spoke positively about their relationships with staff and said they feel supported. Feedback from children’s placing authorities was also positive, highlighting effective communication from staff and managers and the progress that children have made.

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This monitoring visit

Following feedback provided on inspection, leaders responded proactively and took prompt action to begin addressing the shortfalls identified. Inspection report for supported accommodation provider - monitoring visit: PSM Healthcare Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose.

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangement are in place for the supervision, training and development of staff.

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Requirement Due date

(Regulation 4 (1) (2)(a)(f)(g)) 23 August 2026

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Requirement Due date

*The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment. 23 August 2026 Inspection report for supported accommodation provider - monitoring visit: PSM Healthcare Limited 4 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well maintained; are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children comply with all relevant statutory provisions dealing with health and safety or fire safety matters.

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: PSM Healthcare Limited 5

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Supported accommodation provider details

Registered provider: PSM Healthcare Limited

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Supported accommodation provider details

Registered service manager: Michael Mutekedza

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Inspector

Charlotte Tippett, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: PSM Healthcare Limited 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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