Eliali MPC

Inspection report for supported accommodation provider: Eliali MPC 1 Eliali MPC Registered provider: Eliali MPC

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is owned and operated by a private provider. It can accommodate up to 11 individuals in 2 shared living homes that are limited to accommodating children in care and care leavers.

p.1

provider

At the time of the inspection, this service was providing supported accommodation for 5 children aged 16 or 17 years.

p.1

provider

The service manager registered with Ofsted in May 2026.

p.1

provider

The registered provider has recently appointed a new nominated individual, and we are currently checking this person has the relevant capacity, experience and skills to carry out the role.

p.1

Inspection dates: 1 to 3 July 2026

The inspection was announced and started on 29 June 2026.

p.1

Inspection dates: 1 to 3 July 2026

The inspector was on site from 1 and 2 July 2026.

p.1

Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

p.1

Summary of findings

Children live in well-maintained accommodation. They are homely and located close to facilities and transport links.

p.1

Summary of findings

Support plans and risk assessments are detailed. They are updated regularly and the child's voice is evident. Inspection report for supported accommodation provider: Eliali MPC 2 Safer recruitment processes are strong.

p.1

Summary of findings

Children who are at risk of exploitation are supported well within a multi-agency context.

p.2

Summary of findings

One serious incident between 2 children was not reported to Ofsted. Inspection report for supported accommodation provider: Eliali MPC 3

p.2

Overall experiences and progress of children

Children enjoy living in their accommodation and feel supported by staff. Staff prioritise building positive and strong relationships with every child. As a result, children feel valued, understood and empowered.

p.3

Overall experiences and progress of children

Two homes are in walking distance of each other. There is a strong sense of community, with some staff also living in the community. They use this knowledge to support children to settle in when they arrive.

p.3

Overall experiences and progress of children

Children report being happy in their homes. They live in safe, secure and comfortable accommodation. Fruit is provided daily for children living in the homes. Partnerships with local companies mean that children are sometimes provided with food that may be too expensive to buy with their allowance.

p.3

Overall experiences and progress of children

Each child has an individualised support plan, with specific goals that have been agreed with them. This helps to ensure that their voice is heard. Staff regularly review progress with children and identify any emerging needs.

p.3

Overall experiences and progress of children

Staff complete meaningful, individual work with children. This helps them to learn skills for daily living in adult life. Staff are creative in their approach when supporting children to live independently. Staff understand children's barriers to developing independence skills and work to reduce these barriers.

p.3

Overall experiences and progress of children

Staff are empathetic about children's experiences of trauma and, for those children who are new to the country, the journey that they have been on. They are aware of the barriers this creates for children's progress, but remain aspirational for them.

p.3

Overall experiences and progress of children

Three children were accessing education, and 2 children had started a summer programme to enable them to enrol full time at college from September. Staff advocate for their needs to ensure that they receive the right support and equipment to aid their learning. Staff think creatively about ways in which to engage children when there are barriers to learning.

p.3

Overall experiences and progress of children

Staff prepare children to move on from the service. When children reach adulthood, they remain in the accommodation until they are fully prepared for independent living and have suitable accommodation. One young person has been living as a care leaver with the provider for some time. Staff work with children's local authorities and help children to move on in a carefully planned way.

p.3

Overall experiences and progress of children

Children's social workers and other professionals are generally very positive about quality of communication, the support provided and the progress that children make. One child's social worker said:

p.3

Overall experiences and progress of children

'Communication from the provider has been consistently of a high standard. Staff maintain regular contact through telephone calls, email updates and detailed monthly reports. They are readily available and consistently Inspection report for supported accommodation provider: Eliali MPC 4 participate in professional meetings, contributing positively to multi-agency planning and decision-making.'

p.3

How well children are helped and protected

Leaders and managers ensure that children's risk assessments are well written, accurate and easy for staff to understand. Risk assessments are updated with new information and identify actions to reduce the risk of harm. Staff understand what each child needs to stay safe.

p.4

How well children are helped and protected

A strong multi-agency approach to safeguarding children who are at risk of exploitation is in place. Strategy discussions are held frequently with local authorities and partner agencies to share information and identify actions. Children are linked to external agencies for support to ensure that their cultural and identity needs are met in a safe way.

p.4

How well children are helped and protected

No restraints have taken place since the provider was registered. Staff work in a trauma-informed way. A therapeutic model is in place to ensure that any incidents are de-escalated quickly and resolved appropriately. The child's thoughts and opinions of the incident are listened to and taken into consideration by staff.

p.4

How well children are helped and protected

Safer recruitment processes are carried out appropriately by a human resources manager. This helps to ensure that all staff have the necessary checks to work with children.

p.4

How well children are helped and protected

There has been a high number of missing-from-home episodes. Children do not always come in at the agreed time. Staff follow procedures to ensure that children are reported missing, and liaison with local authorities and professionals is strong. Creative work has been completed to reduce the number of episodes for children and to determine if the people who children are spending time with pose any risk to them.

p.4

How well children are helped and protected

Serious incidents are rare. When they occur, staff and managers respond promptly to prioritise children's safety. Leaders and managers inform safeguarding agencies of serious incidents. However, one incident involving 2 children was not reported to Ofsted. This limits the oversight of the regulator.

p.4

The effectiveness of leaders and managers

Leaders and managers have consistent oversight of the service. The registered service manager is appropriately qualified and experienced. The proposed nominated individual is one of the 2 directors.

p.4

The effectiveness of leaders and managers

Leaders and managers are child centred. They are inspiring in their approach to staff and children. They are clear about the progress that children make and how they achieve this. Inspection report for supported accommodation provider: Eliali MPC 5 Leaders and managers meet staff for regular supervision. They discuss wellbeing, training and the needs of children. Staff join team meetings and keep their learning up to date. Staff say that they feel supported by managers and speak with pride and passion about the children.

p.4

The effectiveness of leaders and managers

Good-quality training is place that is relevant to the needs of children in supported accommodation. Topics include impulsive behaviour, trauma, the impact of brain development, children's rights, diversity and equality, and radicalisation.

p.5

The effectiveness of leaders and managers

Leaders and managers produce a report on the quality of the service. They gather feedback from staff, children and the local authority. However, the reports are not sent in a timely manner to Ofsted, which limits the oversight of the regulator.

p.5

The effectiveness of leaders and managers

A workforce plan is in place. However, it does not fully meet regulations. There is no clear process in place to manage and address poor performance from staff.

p.5

The effectiveness of leaders and managers

The statement of purpose has been regularly reviewed and sent to Ofsted. However, it lacks clarity in some areas and omits important information in others. For example, information about medication handling, recording and safekeeping is missing. There is a lack of clarity in respect of the arrangements for care leavers post-18 years, including when they are placed with children. Inspection report for supported accommodation provider: Eliali MPC 6

p.5

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

p.6

Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

p.6

Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

p.6

Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

p.6

Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

p.6

Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

p.6

Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f)) 3 July 2026

p.6

Requirement Due date

The registered person must compile a statement ("the statement of purpose") which covers the following matters in respect of the supported accommodation undertaking—

p.6

Requirement Due date

its purpose, including its ethos, core aims and function;

p.6

Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide 3 August 2026 Inspection report for supported accommodation provider: Eliali MPC 7 accommodation and support, including the age range, number and sex of the children;

p.6

Requirement Due date

the organisational structure, including management structure and staffing arrangements;

p.7

Requirement Due date

the arrangements for and policies on protecting and promoting the mental and physical health needs of children, including medication handling, recording and safekeeping. (Regulation 9 (1)(a)(d)(h)(n))

p.7

Recommendations

 The registered person should ensure that the workforce plan details how the registered person will manage and address poor performance, and any action being taken to improve this, as well as how staff will be supervised and monitored. Where relevant, this should include the planned management structures in place below the registered service manager and how staff are held to account by the registered person. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 48)  The registered person should ensure that they undertake a review that focuses on the quality of support provided by the service and the experiences of young people living in the each of the provider's settings, looking at the impact the support is having on outcomes and improvements for the young people. The processes the registered person puts in place to enable such a review to take place should allow for a report to be generated at least once every 6 months. This

p.7

Recommendations

report should be sent within 28 days of completion to Ofsted and the accommodating authority of all young people in the service who are looked after children or care leavers. The review must be robust and must consider feedback and evidence from all settings under the provider's registration. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 62)

p.7

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023.

p.7

Information about this inspection

The inspection was announced on 29 June 2026, and the inspector was on site from 1 July 2026 to 3 July 2026. Inspection report for supported accommodation provider: Eliali MPC 8

p.7

Supported accommodation provider details

Registered provider address: Building 2, 1st Floor, Croxley Green Business Park, Hatters Lane, Watford WD18 8YA

p.8

Nominated individual:

Registered service manager: Samuel Fajimi

p.8

Inspector:

Emily Stevens, Social Care Inspector Inspection report for supported accommodation provider: Eliali MPC 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

p.8

Inspector:

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspector:

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspector:

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9