Children's Home run by Serenity Welfare in Enfield

Inspection report for children’s home: 2724602 1 Registered provider: Serenity Welfare Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted on 1 August 2023 and is privately owned. It provides care for one child who experiences social and emotional difficulties.

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Information about this children’s home

One child was living at the home at the time of this inspection.

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Information about this children’s home

A new manager has been appointed and has applied to register with Ofsted. The registered provider has recently appointed a new responsible individual, and Ofsted is currently checking whether this person has the relevant capacity, experience and skills to carry out the role.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2724602 2

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Inspection date Inspection type Inspection judgement

19/08/2025 Full Requires improvement to be good 22/01/2025 Full Good Inspection report for children’s home: 2724602 3

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Summary of findings

The home has benefited from a new management team that has implemented a robust training plan for staff, to ensure better outcomes for children. The requirements and recommendations raised at the last inspection have been implemented, addressing previous shortfalls in practice. Leaders demonstrate improved oversight of staff training, supervision and the child’s progress. The child has good routines; they engage in education and receive therapeutic support. There are effective relationships with partner agencies that promote the child’s safety. Staff build positive, trusting relationships with the child and manage incidents well. However, the home environment is not currently conducive to the needs of the child and requires redecoration and repair to create a family atmosphere.

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Overall experiences and progress of children and young people: good

The child has made some progress since living at the home. Staff understand the child’s complex needs and are supported by comprehensive care plans that enable them to attune to their needs and provide appropriate support.

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Overall experiences and progress of children and young people: good

Staff ensure that the child has an enjoyable time at the home. The child engages in a wide range of activities, including fishing, gaming, attending a football mentoring course and footgolf. Staff know the child’s interests and ensure that they are prioritised; they also encourage the child to explore new interests. The child benefits from organised routines that promote their stability. Staff know the child well and speak proudly about their achievements, such as developing independence skills, including cooking.

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Overall experiences and progress of children and young people: good

Leaders and managers have high aspirations for the child to achieve and have sensitively explored the barriers to their learning. The manager works closely with teachers and the virtual school to ensure that the child’s educational needs are met. They have reintroduced the child to education at an appropriate pace. Leaders and managers ensure that the child’s interests are at the heart of the education they offer. As a result, the child now engages in virtual education and vocational learning, alongside mathematics and English. Future plans include opportunities for the child to develop skills and experience in mechanics and entrepreneurship.

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Overall experiences and progress of children and young people: good

With encouragement from staff, the child is able to express their wishes and feelings and knows that staff will listen to them and respond appropriately. This has enabled the child to develop more confidence and a strong sense of identity.

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Overall experiences and progress of children and young people: good

Staff prioritise the child’s health needs and encourage them to attend all healthcare appointments. Leaders and managers have also commissioned a range of therapies to promote good emotional health for the child. These include drama and art therapy, and speech and language support. Leaders and managers understand that it may take time for the child to engage and that not all therapies may suit them; they remain responsive Inspection report for children’s home: 2724602 4 to the child’s views, ensuring that they receive the most appropriate support for them. Leaders have escalated concerns to the local authority when they have identified that the child requires additional support, to ensure they receive the right specialist assessment. This is a key strength of this home.

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Overall experiences and progress of children and young people: good

The home has suffered some damage. The wall in the lounge and the door to the bedroom have been damaged, and the carpet on the stairs is not secure. The lounge does not promote a sense of warmth and comfort. Managers have initiated a programme of redecoration to address some of these issues.

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How well children and young people are helped and protected: good

Staff are aware of the child’s vulnerabilities, and they supervise and safeguard the child effectively. Safety plans are detailed. Risks are identified, and the plans include clear strategies for support. Staff have a good understanding of the child. They provide a compassionate and effective response when the child shows signs of distress.

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How well children and young people are helped and protected: good

The child is subject to a deprivation of liberty order. It has not been possible to reduce some of the restrictions of this order due to an escalation in incidents of concern, including assaults on staff. Staff recognise the risks to the child, and the child is aware of the reasons for the order being in place. They are also aware of when and why room searches take place.

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How well children and young people are helped and protected: good

Staff understand some of the situations that can trigger distress for the child. They are patient and responsive to the child’s needs and seek to understand what other factors may contribute to the child’s distress.

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How well children and young people are helped and protected: good

Leaders and managers provide oversight to support staff to learn from incidents and improve their interventions with the child. Behaviour support plans provide practical strategies to support staff understanding of the child’s needs. Debriefs take place with the child, during which the child’s views about the reasons for their behaviour are considered to inform interventions going forward.

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How well children and young people are helped and protected: good

Physical restraint has occasionally been used to safeguard the child and others from harm.

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How well children and young people are helped and protected: good

One-to-one discussions take place with the child, covering a wide range of subjects. They are linked to care goals and support the child to understand how to stay safe and reflect on their actions. For example, the child has taken part in discussions on emotional regulation, boundaries, knife crime and promoting positive relationships. This supports the child to understand how to make positive choices.

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How well children and young people are helped and protected: good

When the child goes missing, staff ensure that the missing-from-home protocol is followed effectively. Leaders and managers recognise the increased risks to the child and meet regularly with partner agencies to ensure that the right support is in place for the child and that safety planning is robust. Inspection report for children’s home: 2724602 5

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The effectiveness of leaders and managers: good

The home has appointed a new manager and responsible individual. They have been instrumental in implementing an improvement plan that supports good practice in the home. Although there are several new members of staff, the induction process is thorough, and the training programme ensures that staff have the right skills to meet the needs of children. Staff know the child well and have settled into their roles.

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The effectiveness of leaders and managers: good

Leaders and managers have ensured that the requirements and recommendations raised at the previous inspection have been fully implemented. They have systems in place to evaluate the quality of care provided to the child and to ensure that the child’s care goals progress.

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The effectiveness of leaders and managers: good

The leadership team ensures that the therapeutic approach is implemented by providing therapeutic training for staff. This enables staff to better understand children’s needs.

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The effectiveness of leaders and managers: good

Team meetings take place regularly and are well attended. The child’s progress and safeguarding issues are discussed thoroughly. Staff use this forum to support each other, collectively plan the child’s care and consider interventions.

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The effectiveness of leaders and managers: good

Supervision is reflective, child focused and supports staff to build their professional skills. Consideration has been given to provide additional support to staff when required and to recognise the impact of addressing escalating incidents. Inspection report for children’s home: 2724602 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1) (2)(d))

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Requirement Due date

In particular, ensure that the damage to the door, stairs and lounge walls is repaired, the stair carpets are secured, and the home is decorated and furnished to create a warm, child- friendly and homely environment. 30 August 2026

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2724602 7

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Children’s home details

Registered provider address: Wormley Hill House, Church Lane, Broxbourne EN10 7QQ

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Inspector

Angela Reid, Social Care Inspector Inspection report for children’s home: 2724602 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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