Lighthouse SL Ltd

Inspection report for supported accommodation provider: Lighthouse SL Ltd 1 Lighthouse SL Ltd Registered provider: Lighthouse SL Ltd

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Inspected under the social care common inspection framework

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provider

Lighthouse SL Ltd registered as a supported accommodation provider with Ofsted on 17 July 2024. The registered service manager, who is also the nominated individual, also registered with Ofsted on 17 July 2024.

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provider

This service is registered to provide ring-fenced shared accommodation and can accommodate up to 5 children. At the time of the inspection, 5 children aged 16 and 17 were living in the provider's one ring-fenced shared premise.

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Inspection dates:

The inspection was announced on 22 June 2026 and started that day. The inspector was on site from 24 to 26 June 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children's experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be approximately within 18 months.

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Summary of findings

Gaps in leaders and managers' oversight of the service have resulted in weak safeguarding practice and a failure to notify Ofsted of significant events.

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Summary of findings

Leaders and managers have accepted children whose needs are beyond the scope of supported accommodation.

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Summary of findings

Children feel welcomed and say that they feel listened to by staff. Inspection report for supported accommodation provider: Lighthouse SL Ltd 2

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Overall experiences and progress of children

Children are supported by the staff in creative ways to build relationships with family and friends. Staff work positively with family to help children maintain relationships with the people who are important to them. A child expressed joy at being able to spend special occasions with their family, which is something they had not previously been able to do.

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Overall experiences and progress of children

Children receive a guide when they move in and the staff go through it with them. This helps the children to know what to expect. The children's rooms are of a good standard, and children are encouraged to personalise their own space. However, some communal areas lack homeliness, and the provider relies more than necessary on the use of CCTV.

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Overall experiences and progress of children

Children say that they experience a warm welcome and that they are listened to by staff. Most children know they have a named member of staff to go to for advice and guidance. The managers encourage children to speak to them before they move into the home to help to facilitate a smoother transition into their new home.

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Overall experiences and progress of children

Professionals, such as social workers, are positive about the support that staff provide for children. They say that the staff create 'trusting working relationships'. The children receive encouragement to accept additional support from mentors, and the staff are good at advocating for individual children. For example, when one young person was planning to move out to their next home, the manager liaised with the local authority to have improvements made to the accommodation before the young person moved in.

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Overall experiences and progress of children

All children are registered with a GP. Staff help children to access formal education and vocational training. Nonetheless, their efforts bring mixed results for children. Currently, only one child is attending full-time education.

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Overall experiences and progress of children

The staff help most children to develop and improve skills in independence and to achieve personal goals. Children have the opportunity to celebrate personal milestones, reflecting the traditions of their culture. As a result, they feel valued and supported to be their authentic self.

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How well children are helped and protected

Leaders and managers do not complete staff recruitment checks thoroughly. For example, reference checks are insufficient. Some staff recruitment records do not go far enough to show the managers' response to addressing any risks identified during the recruitment process. This approach to vetting staff has the potential to expose children to risks posed by those in a position of trust.

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How well children are helped and protected

Managers are not yet providing a range of sufficient training for the staff, and this limits the quality of the guidance they can provide for every child. For example, staff Inspection report for supported accommodation provider: Lighthouse SL Ltd 3 do not yet demonstrate a sufficient understanding of the contextual safeguarding risks experienced by some of the children they support.

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How well children are helped and protected

Staff do have some knowledge of safeguarding. However, when serious safeguarding concerns are disclosed by children, staff have failed to implement the safeguarding process effectively and, in some instances, have not recorded their actions. As a result, at times, managers have been unaware that serious incidents have happened and so do not know if appropriate steps were taken by the staff at the time to reduce risk.

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How well children are helped and protected

Some record-keeping is poor. Risk assessments are not regularly updated, and some do not include relevant actions that staff should take to keep children safe. The staff do not record or pass on disclosures made by children of having been harmed, resulting in managers not having appropriate oversight of concerns regarding children.

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How well children are helped and protected

Children know how to complain and are confident that any issues are dealt with appropriately. Some children who arrive in an emergency are beyond the scope of supported accommodation and their needs are not adequately supported. This has resulted in some children needing to move within a short period, disrupting them unnecessarily. These children also experience a rushed and uncertain transition to their new home.

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The effectiveness of leaders and managers

The registered manager and nominated individual are the same person. They are proactively involved with the service and involved in working on shift. They know each of the children well and work closely with the staff. The registered service manager has worked well to create an environment where children feel included and comfortable.

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The effectiveness of leaders and managers

All staff complete a structured induction process, and, to a certain extent, this helps to clarify their respective roles and expectations when supporting children. The manager talks with staff regularly about individual children. Staff receive supervision throughout the year, but not on a regular basis. Often, supervision is not completed by an objective person because some staff are related to one another, limiting impartiality. The registered service manager has not received supervision since the service was registered, limiting opportunities for challenge and reflection.

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The effectiveness of leaders and managers

The provider has not been notifying Ofsted of some significant events, such as assaults on staff. This reduces Ofsted's ability to oversee the service's response to incidents and the quality of some children's experiences.

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The effectiveness of leaders and managers

The registered manager has a plan of action to improve the quality of the accommodation. This includes extending the communal space further to give children more space to learn, flourish and relax. Inspection report for supported accommodation provider: Lighthouse SL Ltd 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(c)(e)(f)(g)) 25 October 2026

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Requirement Due date

The registered person must maintain records (“case records”) in relation to each child accommodated by the supported accommodation undertaking which—

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Requirement Due date

include the information and documents listed in Schedule 2; 25 October 2026 Inspection report for supported accommodation provider: Lighthouse SL Ltd 5 are kept up to date; and

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c))

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 18 (4)(a)(b)) 25 October 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

keep the child's support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child's needs continue to be met and that the child is kept safe;

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child's support needs to be changed, including where that change may mean that the child requires more intensive support;

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Requirement Due date

in the event that the registered person or a member of staff considers that an accommodating authority or a relevant person is failing to provide the support set out in a child's relevant plans, make representations, or, as the case may be, enable staff to make representations, to the accommodating authority or relevant person with a view to ensuring that the child's needs are met;

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Requirement Due date

ensure that an adequate level of support is available to the child to assist with the transition out of supported accommodation. (Regulation 7 (2)(c)(f)(h)(i)) 25 October 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation; 25 October 2026 Inspection report for supported accommodation provider: Lighthouse SL Ltd 6 an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(f) )

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Recommendation

 The registered person should ensure that when using CCTV or other monitoring equipment in a setting, this must only be in communal areas and only be to support the safeguarding, protection and wellbeing of young people. Any use of CCTV must be no more intrusive than is needed and should respect the privacy of young people. The registered person must ensure that the service is compliant with data protection law, protects young people's privacy and personal data and informs young people of the use of any surveillance or monitoring equipment and the purpose of its use. The service must gain consent to any monitoring or surveillance by the accommodating authority in writing at the time of placement. The use of CCTV is regulated by the Protection of Freedoms Act 2012 and the Surveillance Camera Code of Conduct (Home Office 2013). ('Guide to the Supported Accommodation Regulations, including Quality Standards', page

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Lighthouse SL Ltd 7

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Supported accommodation provider details

Registered service manager: Shakeel Mohammed

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Inspector

Josephine Onwubiko, Social Care Inspector Inspection report for supported accommodation provider: Lighthouse SL Ltd 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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