H.O.P.E. Superjobs Limited

Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited H.O.P.E. Superjobs Limited

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Registered provider: H.O.P.E. Superjobs Limited

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Inspected under the social care common inspection framework

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provider

The service is operated by a private provider and offers accommodation for up to 38 individuals across 9 shared premises. One of these premises is designated exclusively for looked-after children and care leavers, while the remaining properties provide non-ring-fenced accommodation.

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provider

At the time of this visit, this service was providing accommodation for 5 children aged 16 and 17 years.

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provider

The service manager registered with Ofsted when the service registered in May 2024.

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This monitoring visit

Ofsted carried out a full inspection from 8 to 12 December 2025. The provider received an outcome 2 judgement. On 20 May 2026, a monitoring visit was carried out in response to concerns that leaders and managers were failing to manage referrals and admissions effectively. In addition, concerns were raised that staff did not possess the necessary skills and knowledge to carry out their roles, potentially placing children at risk of harm.

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This monitoring visit

The inspector identified significant concerns relating to the safety of children, and the provider was issued compliance notices under Regulations 4 and 5. In addition, a notice restricting accommodation was issued, preventing the provider from admitting any further children to the service. Ofsted considered that admitting further children at that time would place them at risk of harm.

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This monitoring visit

At the time of this visit, the notice restricting accommodation remained in place. The purpose of the visit was to evaluate the provider’s management of a serious Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited incident, the decision-making regarding the compatibility of children already accommodated by the service and the condition of the premises. The inspector also monitored the progress made in relation to the notice restricting accommodation issued on 22 May 2026. The inspector visited one of the premises and spoke with the registered service manager and staff.

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This monitoring visit

Leaders and managers have taken steps to improve the standard of accommodation, with some premises now closed. Some renovation work has taken place in one property to improve the bathrooms. Leaders and managers have placed greater responsibility on staff to ensure that the premises are clean and welcoming. The premises visited were generally clean and tidy. Some areas still require improvement to ensure that they are warm, welcoming and safe.

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This monitoring visit

The inspector spoke with one child. They said they feel safe where they live and spoke positively about the staff and the support they provide. The child is aware of, and comfortable with, the boundaries that have been put in place to keep them safe. They feel that they are settling into the accommodation well, with support from staff.

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This monitoring visit

Staff understand how to report children missing and have received further safeguarding training, and additional training is planned for the coming months. Leaders and managers believe this will further enhance staff’s skills and knowledge.

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This monitoring visit

Leaders and managers have moved children between properties and carried out compatibility assessments to assist their decision-making. However, the assessments do not provide an accurate reflection of children’s needs. The risk ratings and behaviours highlighted in the most recent assessment indicate that it may not be safe for these children to live together. The registered person was able to demonstrate that some risks have reduced as children have settled into their accommodation, meaning plans in place do not reflect the current risks for children.

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This monitoring visit

All children have risk management plans, and leaders and managers have made some changes to these documents. However, the plans do not yet provide clear guidance for staff, and risk levels do not reflect changes in children’s needs or progress. Risk management plans have not been updated following a serious incident. As a result, staff do not have clear guidance about how to support children and reduce risks.

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This monitoring visit

Significant safeguarding concerns have not been managed effectively by staff, leaders or managers. Staff have failed to recognise safeguarding concerns, including indicators of potential exploitation, and have not consistently implemented appropriate boundaries to keep children safe. Following police involvement, leaders and managers took action to introduce appropriate boundaries for children. These measures have resulted in improvements to the safety of children and staff. However, the changes have not yet been incorporated into the service’s visitors policy. In addition, the incident record is not accurately maintained and lacks important detail. Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited All staff now have access to the recording system. However, improvements are needed for staff to clearly understand which documents are relevant to their day-to-

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This monitoring visit

day responsibilities. There is limited evidence of meaningful direct work with one child. Only one key-work session has been recorded since December 2025. The registered person acknowledges that these sessions have not been recorded. Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(c)(f)(g)) 19 July 2026

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Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

are protected from harm; 19 July 2026 Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited are enabled to keep themselves safe;

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(f)(i)(ii)(iii)(vi))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

before a child arrives or upon a child’s arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking; 19 July 2026 Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited what advocacy support or services are available, how the child may access that support or those services, and any entitlement the child may have to independent advocacy;

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Requirement Due date

how to make a complaint or representation in relation to the support and accommodation provided and how any such complaint or representation will be dealt with;

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Requirement Due date

what services and facilities are available that take account of children’s needs arising as a result of cultural differences or disability;

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Requirement Due date

and which the registered person must keep under review, seeking children’s comments before revising the written guide;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(j)(i)(ii)(iii)(iv)(n))

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(vi)(vii)(viii))

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Requirement Due date

In particular, the registered person must ensure that all homes offer a good standard of accommodation. Properties must be homely, and repairs must be addressed without delay. 19 July 2026

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Requirement Due date

*These requirements are subject to a compliance notice. Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited

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Recommendation

 The registered person should ensure that leaders, managers and staff are familiar with information-sharing requirements relating to the children in their care. They should have access to the information-sharing policies and procedures specified by safeguarding partners for the area in which the supported accommodation setting is located, including the General Data Protection Regulation. All children’s case records must be kept up to date, stored securely, and be signed and dated by the author of each entry. Staff should be familiar with the provider’s policies on record-keeping and understand the importance of clear recording. Records should be factual and written in a way that is helpful to the child. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited

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Supported accommodation provider details

Registered provider: H.O.P.E. Superjobs Limited

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Supported accommodation provider details

Registered provider address: 1 Cranbrook Road, 3rd Floor Broadway Chambers, Ilford, Essex IG1 4DU

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Supported accommodation provider details

Registered service manager: Tukundane Tumusiime

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Inspector

Helen Wallis, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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