St Michael's Fellowship

Inspection report for residential family centre - monitoring visit: St Michael’s Fellowship 1 St Michael’s Fellowship Crawford House, 2 Terrapin Road, London SW17 8QN

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Inspected under the social care common inspection framework

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Information about this residential family centre

St Michael’s Fellowship is an established independent charity. Part of its service includes 2 residential family centres in the South London area.

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Information about this residential family centre

Crawford House offers a 12-week residential parenting assessment for up to 4 families. The assessments focus on children’s developmental needs, parenting capacity and family and environmental factors. The assessment process is a staged approach which starts with observations of families and transitions into teaching parents the necessary skills. The final stage is where parents are expected to demonstrate their learning to ensure the safety of their child.

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Information about this residential family centre

The centre was registered in July 2004. There has been no registered manager in the centre since March 2024.

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Information about this residential family centre

At the time of this visit, 3 families were living at the centre. Two parents were spoken to during the visit.

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Inspection date: 17 June 2026

Date of previous inspection: 16 July 2025

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This monitoring visit

This monitoring visit was undertaken to address specific concerns received by Ofsted.

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This monitoring visit

We did not identify any safeguarding concerns at this monitoring visit. However, leadership and management of the centre are unstable. A manager has been in place since January 2026, but they have not submitted a complete application to register with Ofsted. Several requirements and recommendations raised at the last inspection have not been met. This includes untimely and irregular reporting to Ofsted through the Regulation 23 and 25 reports. Inspection report for residential family centre - monitoring visit: St Michael’s Fellowship 2 Parents and children attend various support groups such as ‘Rhyme Time’ and other playgroup sessions. Parents share their views, for example at weekly meetings. Parents also receive verbal feedback from staff about their care of their child. However, staff do not consistently record when parents complete care tasks. As a result, this information is not consistently shared in the regular reports to social

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This monitoring visit

workers. Parents are worried about how this will impact on their assessment.

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This monitoring visit

Serious incidents in this centre are rare. If incidents do occur, appropriate actions are taken and reports are detailed, including appropriate management analysis. Leaders notify the relevant placing authority when they have safeguarding concerns, and there is a collaborative approach to supporting parents and their children.

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This monitoring visit

Parents’ complaints are managed well. Complainants receive feedback about actions taken in response to their concerns, and leaders have discussions with staff about learning from the situation. When necessary, external investigations also take place to ensure that there is objectivity in the complaints process.

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This monitoring visit

The centre would benefit from some repair work and decoration to contribute to a more homely feel. For example, the garden is not child friendly. One family’s bathroom extractor fan is not working. One parent is worried about an exposed pipe in the lounge; they say that leaders have not properly addressed this safety issue.

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This monitoring visit

When families move into the centre, leaders and managers are unable to evidence that a pre-admission risk assessment consistently takes place.

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This monitoring visit

Recruitment processes are not robust. For example, leaders cannot evidence seeing the original Disclosure and Barring Service certificate before staff work with families. Some staff files do not contain full employment histories or explanations for leaving roles that involve vulnerable children and adults.

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This monitoring visit

The staffing levels are appropriate to meet the needs of the families. However, there are more staff on zero-hours contracts than there are permanent staff. This creates an unstable workforce. One staff member who is on a zero-hours contract said that they feel unsupported and do not receive supervision. This staff member also said that they have not been properly inducted into the centre and that the expectation is to ‘learn as you go’.

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This monitoring visit

Some of the requirements and recommendations from the last inspection were not considered in the scope of this monitoring visit. One new requirement has been raised, 4 have been restated and additional recommendations have been made. Inspection report for residential family centre - monitoring visit: St Michael’s Fellowship 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply with the given timescales.

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Requirement Due date

A person shall not manage a residential family centre unless he is fit to do so.

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Requirement Due date

A person is not fit to manage a residential family centre unless—

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Requirement Due date

having regard to the size of the residential family centre, the statement of purpose, and the number and needs of the residents—

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Requirement Due date

he has the qualifications, skills and experience necessary to manage the centre; and

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Requirement Due date

he is physically and mentally fit to do so;

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Requirement Due date

he provides in relation to himself full and satisfactory information in respect of each of the matters listed in Schedule 2. (Regulation 7 (1) (2)(a)(b)(i)(ii)(c))

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Requirement Due date

In particular, the appointed manager must apply to register.

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Requirement Due date

This requirement was made at the last inspection and is restated. 11 September

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Requirement Due date

Where the registered provider is an organisation or a partnership, the residential family centre shall be visited in accordance with this regulation by—

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Requirement Due date

the responsible individual or one of the partners, as the case may be; 24 August 2026 Inspection report for residential family centre - monitoring visit: St Michael’s Fellowship 4 another of the directors or other persons responsible for the management of the organisation or partnership; or

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Requirement Due date

an employee of the organisation or partnership who is not directly concerned with the conduct of the residential family centre.

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Requirement Due date

Visits under paragraph (1) or (2) shall [as far as reasonably practicable,] take place at least once a month and may be unannounced.

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Requirement Due date

The person carrying out the visit shall—

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Requirement Due date

prepare a written report on the conduct of the residential family centre.

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Requirement Due date

The registered provider shall supply a copy of the report required to be made under paragraph (4)(c) to the [Chief Inspector]. (Regulation 25 (2)(a)(b)(c) (3) (4)(c) (5)(a))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person shall establish and maintain a system for—

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Requirement Due date

the quality of care provided at the residential family centre.

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Requirement Due date

The registered person shall supply to the [Chief Inspector] a report in respect of any review conducted by him for the purposes of paragraph (1), and make a copy of the report available to residents. (Regulation 23 (1)(a)(b) (2))

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Requirement Due date

This requirement was made at the last inspection and is restated. 24 August 2026

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Requirement Due date

The registered person shall maintain in respect of each family accommodated in the residential family centre a record which— 24 August 2026 Inspection report for residential family centre - monitoring visit: St Michael’s Fellowship 5 includes the information, documents and other records specified in Schedule 3 relating to the members of the family;

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Requirement Due date

is kept up to date. (Regulation 19 (1)(a)(b))

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Requirement Due date

In particular, the registered person must ensure that families records are kept up to date, clear and accessible. This includes ensuring that staff accurately record when parents are completing care tasks.

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Requirement Due date

The registered person must also ensure that they have oversight of these records.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

For the purposes of paragraph (1), a person is not fit to work at a residential family centre unless—

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Requirement Due date

he has the qualifications, skills and experience necessary for the work he is to perform;

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Requirement Due date

he is physically and mentally fit for the work he is to perform; and

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Requirement Due date

full and satisfactory information is available in relation to him in respect of each of the matters specified in Schedule 2. (Regulation 16 (3)(a)(b)(c)(d)) 24 August 2026

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Recommendations

 The registered person should ensure the manager regularly monitors, in line with The Residential Family Centre Regulations 2002, all records kept by the centre to ensure that all required information about a family is consistently maintained. (Residential family centres: NMS 19.2)  The registered person should ensure that staff are suitably trained to meet the needs of the parents and children they looked after. In particular, they should receive training around domestic violence. (Residential family centres: NMS 16.1)  The registered person should ensure that the centre provides a comfortable and homely environment that is well maintained and decorated and safe. This includes Inspection report for residential family centre - monitoring visit: St Michael’s Fellowship 6 ensuring that family bathrooms are clean and that communal areas are safe. (Residential family centres: NMS 11.2)  The registered person should ensure that staff support each other and work as a

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Recommendations

team. All staff should receive effective supervision and team meetings that focus on the work they do with the families. (Residential family centres: NMS 17.4)  The registered person should ensure that prior to a placement a pre-admission risk assessment is carried out. This is to ensure that the centre can meet the family’s needs and that the new family can safely live with other residents. (Residential family centres: NMS 9.1)  The registered person should ensure that there is continuity of staffing. There should be a suitable ratio of staff who are permanent workers. (Residential family centres: NMS 15.4)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre - monitoring visit: St Michael’s Fellowship 7

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Residential family centre details

Registered provider: St Michael’s Fellowship

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Residential family centre details

Registered provider address: 136 Streatham High Road, London SW16 1BW

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Inspector

Chelsea Agyeman, Social Care Inspector Inspection report for residential family centre - monitoring visit: St Michael’s Fellowship 8 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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