Children's Home run by The Twilight Care Group Limited in Leicester

Inspection report for children's home: 2875348 1 Registered provider: The Twilight Care Group Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children's home

This is a multi-build children's home operated by a private provider. The setting operates across 2 properties, caring for up to 2 children with learning difficulties.

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Information about this children's home

The manager registered with Ofsted in March 2026.

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Information about this children's home

At the time of this inspection, one child was living in one of the properties and was spoken to by the inspector. The other property has not yet had a child move into the home and is not in operation.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children's home: 2875348 2

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Summary of findings

The child is settled and making progress due to the personalised and consistent care provided by nurturing staff. The staff understand the child's needs well and promote positive relationships in the home that support the child's development. The home benefits from specialist professional input and effective healthcare. However, the child's access to the community needs more consideration. Family involvement is strong and supports future planning. Safeguarding arrangements are effective, with clear risk management and a therapeutic approach to behaviour, although recording practice and responses to risk-taking behaviours require strengthening. Leaders and managers provide strong oversight, supported by stable staffing and effective monitoring systems that promote good standards of care and continuous development.

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Overall experiences and progress of children and young people: good

The child receives bespoke and personalised care. Staff know the child well and show genuine warmth and care. They engage the child skilfully, creating meaningful and positive experiences throughout the day. This supports the child to settle quickly and build trusting relationships and bonds with staff and helps them make progress. For example, the child's eye contact with others has improved. They now have greater tolerance of others being close to them. With support, the child is also developing an ability to manage wearing clothing for most of the day compared to previous patterns of removing clothing.

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Overall experiences and progress of children and young people: good

Staff spend good-quality time with the child, playing games such as hide and seek and sensory play. However, access to the community is currently limited, as outings only take place at certain times when there are sufficient staff to allow this. This means the child does not currently have much opportunity to go out at weekends, which restricts their wider experiences.

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Overall experiences and progress of children and young people: good

The child's health needs are well met by staff. The child is supported to maintain a healthy diet and is learning to tolerate the use of a plate and cutlery. Staff are strong advocates for the child's health, including pursuing further allergy testing and medication reviews. Staff have regular meaningful discussions with the child, using a range of communication methods such as signs, symbols, pictures and electronic devices. This is helping them to talk to staff about their wishes and feelings about how they wish to be cared for.

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Overall experiences and progress of children and young people: good

Staff support the child to learn and develop. Appropriate support has been obtained. This includes input from an educational psychologist. While the child is waiting for a specialist school placement, staff provide creative learning opportunities within and outside of the home. They support the child's development through play-based activities, Inspection report for children's home: 2875348 3 helping them to engage, learn new skills and build confidence in a way that meets their needs.

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Overall experiences and progress of children and young people: good

Staff welcome the child's family on a regular basis to visit the child. Parents are supported to have a meaningful say and input in their child's life. This emphasis on keeping family ties and good communication is supporting the long-term plan for an eventual return home. One parent said, 'I am included in the team, I'm part of [child's] care. I am there to be [child's] mum still and that's really important'.

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How well children and young people are helped and protected: good

Staff understand the risks that the child may be exposed to. Risk management plans are comprehensive, regularly reviewed and developed in partnership with external professionals, including social workers. These plans provide guidance for staff on how to respond to identified risks and ensure a consistent approach to safeguarding the child.

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How well children and young people are helped and protected: good

Staff respond well to the child's complex needs. They provide close supervision and carry out regular safety checks to keep the child safe. Staff use effective strategies, such as distraction and the home's therapeutic approach, which the child responds to positively. This helps to calm situations and support the child's wellbeing. However, information recorded about children does not always use child-friendly and non-stigmatising language.

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How well children and young people are helped and protected: good

Staff are up to date with core training and receive specialist training in safeguarding children with disabilities. This helps staff to recognise and respond to the child's individual vulnerabilities. The child is supported to express concerns and communicate their feelings, such as when they feel happy or sad. Staff are attuned to the child's emotional responses and can identify triggers for distress, ensuring that concerns are recognised and responded to appropriately. This approach helps the child to feel heard and understood.

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How well children and young people are helped and protected: good

Staff set firm boundaries in a calm and understanding way. They recognise that the child's behaviour is a way of communicating and try to understand the reasons behind this, rather than just responding to the behaviour. This helps the child feel safe and reduces distress. However, on one occasion, staff did not respond effectively in reducing risks to the child, which led to the child being injured. A training plan is in place to improve this area of care practice.

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The effectiveness of leaders and managers: good

The registered manager is a strong and effective leader who demonstrates a nurturing and empathetic approach. They inspire and motivate the staff team, creating a positive and supportive working environment. Staff feel well supported and are encouraged to develop their skills and practice. This has resulted in a full and stable staff team that is motivated to support the child to reach their full potential, providing consistency and continuity of care. Inspection report for children's home: 2875348 4 Staff are well trained. They receive training in relation to the child's individual needs and diagnoses. The manager checks and evaluates staff knowledge, helping her to identify staff competence and learning needs.

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The effectiveness of leaders and managers: good

Staff receive regular supervision from the manager, which provides oversight of practice and ensures that key areas, including the care of children, safeguarding and staff wellbeing, are consistently addressed. These sessions offer staff opportunities to reflect on their practice and consider the quality of care provided to children. In addition, well- structured team meetings support ongoing professional development and promote a cohesive and collaborative team approach.

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The effectiveness of leaders and managers: good

The manager has effective oversight and quality assurance systems in place, maintaining a well-informed understanding of daily practice. Internal and external audits are completed, with shortfalls promptly identified and addressed. This helps to promote and maintain expected standards of care.

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The effectiveness of leaders and managers: good

The manager works effectively with other professionals and the child's family, such as social workers and parents. She builds positive professional relationships and shares relevant information to support well-informed decision-making for children. Inspection report for children's home: 2875348 5

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Recommendations

 The registered person should ensure that children's home staff take reasonable precautions and make informed professional judgements based on the individual child's needs and developmental stage about when to allow a child to take a particular risk or follow a particular course of action. ('Guide to the Children's Homes Regulations, including the quality standards,' page 42, paragraph 9.7)  The registered person should ensure that children with disabilities or illnesses may have physical or emotional difficulties that mean participation in leisure or cultural activities in the community is difficult to achieve. The registered person, in conjunction with any relevant person (such as a parent or school), should assess what would be safe, achievable and reasonable for each child, in line with their relevant plans, and ensure that appropriate opportunities are available for each child to have fun, form friendships and enjoy life, relative to their stage of development and

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Recommendations

individual needs. ('Guide to the Children's Homes Regulations, including the quality standards,' page 31, paragraph 6.10)  The registered person should ensure that staff are familiar with the home's policies on record-keeping and understand the importance of careful, objective and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. ('Guide to the Children's Homes Regulations, including the quality standards,' page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under The Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2875348 6

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Children's home details

Registered provider: The Twilight Care Group Limited

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Inspector

Emma Dacres, Social Care Inspector Inspection report for children's home: 2875348 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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