Children's Home run by Accalia Care Services Ltd in Birmingham

Inspection report for children’s home: 2568363 1 Registered provider: Accalia Care Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation. It provides care for one child who experienced social and emotional difficulties. There was one child living in the home at the time of the inspection.

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Information about this children’s home

The registered manager was made suitable on 1 April 2026.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 21 October 2025

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good

Overall judgement at last inspection: inadequate

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good

Enforcement action since last inspection: following the previous inspection, a compliance notice was issued requiring action to address breaches of regulation 13. This was reviewed as being met at the monitoring visit on 11 December 2025. Inspection report for children’s home: 2568363 2

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Inspection date Inspection type Inspection judgement

21/10/2025 Full Inadequate 04/03/2025 Full Good 11/09/2023 Full Good 23/11/2022 Full Good Inspection report for children’s home: 2568363 3

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Summary of findings

Children settle into the home following a supportive and planned move. Children’s progress in education is excellent. Staff collaborate with professionals, leading to improved outcomes for children.

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Summary of findings

Incidents involving children are responded to promptly and appropriately. Staff use their relationships with children to positively influence their behaviour. This has led to a reduction in incidents.

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Summary of findings

Leaders and managers have strengthened their oversight of the home. Learning from incidents is taking place. Staff receive training relevant to children’s specific needs, leading to improved quality of care to children.

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Overall experiences and progress of children and young people: good

Children are welcomed sensitively into the home by staff, who are committed to providing good-quality care. Care planning considers children’s previous experiences, needs and associated risks well before they move into the home. This supports well- planned transitions, which provide children with the information they need to understand their new home.

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Overall experiences and progress of children and young people: good

Children are supported to build trusting relationships with staff. Staff take time to get to know children and understand their interests. This promotes positive engagement and self-esteem. For example, the child living in the home has a keen interest in football and has been supported by staff to join a club, where they regularly participate as part of a team. This supports the child’s physical and social development.

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Overall experiences and progress of children and young people: good

Staff listen to children, when they are unhappy and help them access opportunities to express themselves. When the child was disappointed by decision-making relating to their care plan, staff supported them to express their feelings through a letter of complaint. Although the child chose not to pursue the complaint, the process was empowering and helped them feel that their views, wishes and feelings were valued.

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Overall experiences and progress of children and young people: good

Children’s progress in education from their starting points is excellent. The child is attending school full time following a period of being out of education for 18 months. The proactive and collaborative approach taken by staff has been instrumental in securing this progress.

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Overall experiences and progress of children and young people: good

Children are treated with respect and receive care that is responsive to their identity needs. When the child expressed an interest in exploring their faith, staff supported them to attend local faith-based activities, visit places of worship and purchase religious Inspection report for children’s home: 2568363 4 items. This has enabled the child to learn about and practise their faith in a way that promotes a positive sense of identity.

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Overall experiences and progress of children and young people: good

The home environment is generally well maintained and comfortable. However, excessive fire safety equipment and signage detract from the home’s homely atmosphere.

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Overall experiences and progress of children and young people: good

Staff work closely with therapists to support children to maintain good emotional wellbeing. Regular consultations with mental health specialists help staff understand children’s behaviours in the context of their previous life experiences. This improves the quality of care because staff recognise the importance of responding appropriately to behaviours that they may find challenging.

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How well children and young people are helped and protected: good

Children experience positive relationships with staff and are receptive to their guidance and influence. Staff help children to manage difficult emotions and understand how their previous experiences continue to affect them. This has led to a reduction in incidents and risks for children.

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How well children and young people are helped and protected: good

When children go missing from home, staff follow individual plans to locate them. Staff provide supportive care, when children return home. This helps children feel safe and valued while promoting trusting relationships with the adults who care for them. As a result, children receive consistent and predictable care that supports their wellbeing and safety.

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How well children and young people are helped and protected: good

When physical restraint has been used, it has been necessary and proportionate. However, on one occasion, restraint was not used when it may have prevented a situation from escalating unnecessarily. The manager identified this as an area for development and has taken action to address it, demonstrating a commitment to learning from incidents and improving practice.

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How well children and young people are helped and protected: good

Following incidents of restraint, staff receive debriefs to reflect on events. However, these discussions are not always facilitated by a senior member of staff, who was not involved in the incident. As a result, opportunities for staff to access an independent and confidential space to reflect on their experiences are reduced.

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How well children and young people are helped and protected: good

Allegations made against staff are responded to promptly and appropriately. Managers ensure that safeguarding agencies are informed without delay and that robust investigations are carried out. This represents an improvement since the last inspection and demonstrates the manager’s commitment to transparency. As a result, concerns are addressed appropriately and children’s welfare remains paramount.

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How well children and young people are helped and protected: good

Recruitment processes are thorough and effective, ensuring that staff are suitably vetted and appropriate to work with children. Ongoing scrutiny of recruitment information has led to the early identification of potential safeguarding concerns relating to a member of Inspection report for children’s home: 2568363 5 staff, enabling managers to respond promptly. This reflects a proactive safeguarding culture.

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The effectiveness of leaders and managers: good

The manager is committed to the home and has been proactive in addressing the shortfalls identified at the previous inspection.

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The effectiveness of leaders and managers: good

Improvements to monitoring arrangements have strengthened managerial oversight of the home. This has had a direct impact on identifying poor practice and areas for staff development. Learning from incidents is evident. This promotes a culture, where safeguarding is prioritised and children are consistently protected from harm.

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The effectiveness of leaders and managers: good

The manager has completed a review of the quality of care within the required timescales. However, improvements are required to ensure that this document fully complies with regulation.

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The effectiveness of leaders and managers: good

The home is sufficiently staffed and team morale is high. Staff say that leaders and managers support their wellbeing and professional development. Training and development opportunities are relevant and meaningful. As a result, staff have improved their understanding of the impact of children’s previous experiences, enabling them to provide care that is sensitive and attuned.

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The effectiveness of leaders and managers: good

Regular team meetings provide staff with opportunities to come together and promote consistency of practice. These meetings encourage reflection and learning from incidents and significant events. Staff benefit from regular supervision that supports their professional development. However, improvements to both the quality of discussions and recording would further strengthen staff understanding of their roles and responsibilities.

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The effectiveness of leaders and managers: good

Feedback from professionals is consistently positive. Professionals describe the manager and staff as proactive, approachable and available. This has had a positive impact on progressing children’s plans and avoiding unnecessary delay. Inspection report for children’s home: 2568363 6

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Recommendations

 The registered manager must ensure that the home is a nurturing and supportive environment that meet the needs of their children, they will, in most cases, be homely, domestic environments. Children’s homes must comply with relevant health and safety legislations (alarms, food hygiene etc.); however in doing so, homes should seek as far as possible to maintain a domestic rather than ‘institutional’ impression. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Recommendations

 Regulation 45 sets out requirements for the registered person to have a system in place that allows them to monitor the matters set out in the regulation at least once every 6 months; also see regulation 13(2)(h) (the leadership and management standard). The registered person should undertake a review that focuses on the quality of the care provided by the home, the experiences of children living there and the impact the care is having on outcomes and improvements for the children. Reviews should be underpinned by the Quality Standards as described in regulations 5 to 14. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 64, paragraph 15.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2568363 7

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Children’s home details

Registered provider: Accalia Care Services Ltd

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Children’s home details

Registered provider address: Bransons Cross Farm, Beoley Lane, Beoley, Redditch, Worcestershire B98 9DP

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Children’s home details

Responsible individual: Leaford Williams

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Inspector

Becky Rutter, Social Care Inspector Inspection report for children’s home: 2568363 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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