CentrePeace Homes Ltd

Inspection report for supported accommodation provider: CentrePeace Homes Ltd 1 CentrePeace Homes Ltd Registered provider: CentrePeace Homes Ltd

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Inspected under the social care common inspection framework

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Information about this supported accommodation provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 11 children in 3 shared or group-living homes that are limited to accommodating looked-after children and care leavers.

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Information about this supported accommodation provider

At the time of this inspection, this service was providing supported accommodation for 7 children and young people, of whom 2 fall within the remit of the inspection.

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Information about this supported accommodation provider

The provider and the registered service manager registered with Ofsted in March 2024.

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Information about this supported accommodation provider

Inspection dates: The inspection was announced on 22 June 2026 and started that day. The inspector was on site on 24 and 25 June 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Children make progress from their starting points. They are supported to develop independence skills, access education and build positive links with their culture and local communities. However, children’s views of the support they receive are mixed, and leaders and managers recognise the need to improve the consistency of support provided by staff.

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Summary of findings

Respect for children’s individuality is a strength. Leaders and staff recognise and value children’s diverse backgrounds, identities and experiences. This helps children to express their identity and culture with confidence and supports their growing independence within the wider community.

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Summary of findings

Leaders and managers recognise the need to strengthen oversight of support plans and risk assessments and to ensure that children’s views are consistently reflected in these records. They also acknowledge the need to further develop the staff team so Inspection report for supported accommodation provider: CentrePeace Homes Ltd 2 that staff have the skills and confidence to provide consistently effective support for children.

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Summary of findings

In most cases, leaders notify Ofsted of serious incidents appropriately. However, the inspection identified an incident that should have been notified to Ofsted but was not. This highlights the need for greater management oversight and a clearer understanding of notification requirements.

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Overall experiences and progress of children

Staff build positive relationships with children, which helps them to provide effective support. Some children have trusting relationships with staff and say that they feel happy and settled. However, this is not consistent. At the time of the inspection, some children said that they were unhappy and did not always feel that staff spoke to them respectfully.

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Overall experiences and progress of children

Children are supported to develop independence skills and access education. They are given opportunities to develop positive links with their culture and local communities. The service has established links with organisations that provide valuable opportunities for children, including local mosques, sports clubs and youth support groups. This helps children to develop skills, confidence and positive connections within the community.

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Overall experiences and progress of children

A sense of community and belonging is promoted. Children often share meals together, and leaders and managers arrange holidays and shared activities that help children to develop relationships with each other and with staff. Children are also provided with essential items when they move in, including bedding, toiletries, towels and basic food supplies, which helps them to settle into their new homes.

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Overall experiences and progress of children

Children live in homes that are generally well maintained. However, staff do not always encourage children to personalise shared spaces to create environments that are homely and welcoming. Leaders and managers recognise the need for greater consistency in this area to ensure that children are fully represented in their homes.

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How well children are helped and protected

In most cases, leaders and managers notify Ofsted of serious incidents. However, one incident was not notified to Ofsted when a child harmed themselves, received support from emergency services and subsequently left hospital unsupervised. Leaders and managers recognise that this incident met the threshold for notification. This shortfall limited regulatory oversight and highlights the need for a clearer understanding of notification requirements.

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How well children are helped and protected

Children’s risk management plans provide staff with guidance to help keep children safe. However, management oversight is not consistently evident in these records. As a result, leaders and managers do not demonstrate sufficient oversight of whether decisions and strategies remain effective in managing known risks. Inspection report for supported accommodation provider: CentrePeace Homes Ltd 3 Furthermore, multiple recording systems are currently being used during a transition period, making it difficult for staff and managers to access and review all relevant information.

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How well children are helped and protected

There are gaps in recruitment records. While recruitment checks for recently appointed staff are in line with safer recruitment requirements, leaders and managers have not completed a comprehensive retrospective review of existing staff files. As a result, they cannot be fully assured that all staff were recruited safely. During the inspection, leaders and managers began a review of staff records, which provides assurance that these shortfalls are being addressed in line with current safer recruitment procedures.

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How well children are helped and protected

Children know how to make complaints. Complaints raised by children are managed in line with the organisation’s policy and procedures. Investigations are completed promptly and appropriately, and outcomes are shared with children. This helps children to understand that their views are listened to, valued and taken seriously.

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The effectiveness of leaders and managers

The registered service manager is committed to improving outcomes for children. They are visible in the service and maintain positive relationships with children and staff, who speak positively about their leadership. Feedback from professionals regarding communication and the support provided to children is highly positive.

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The effectiveness of leaders and managers

Staff know the children well and can describe the progress they make and the positive outcomes they achieve. Supervision records show that supervision is regular, reflective and supports staff in their roles. Staff report that supervision is beneficial and that they are provided with opportunities for learning and development. However, not all staff were able to demonstrate a confident understanding of safeguarding responsibilities or clearly explain the service’s model of support.

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The effectiveness of leaders and managers

The leadership team is clear about its improvement journey. Leaders recognise that several new systems and processes have been introduced recently and are not yet fully embedded. This includes a comprehensive programme of training and development designed to improve the consistency of support provided to children.

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The effectiveness of leaders and managers

Leaders recognise the need to strengthen oversight and monitoring of children’s records. The registered service manager acknowledges the need for a clear quality assurance system that provides effective oversight and demonstrates management scrutiny. Leaders have responded positively to feedback from this inspection and have already begun to implement changes that are intended to improve children’s safety and experiences of supported accommodation. Inspection report for supported accommodation provider: CentrePeace Homes Ltd 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm. (Regulation 4 (1) (2)(a)(b)(c)(e))

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Requirement Due date

In particular, the registered person must ensure that internal monitoring systems support managers to evaluate and continually develop the service. 9 September 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious; 9 September 2026 Inspection report for supported accommodation provider: CentrePeace Homes Ltd 5 there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(b)(f))

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: CentrePeace Homes Ltd 6

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Supported accommodation provider details

Registered provider: CentrePeace Homes Ltd

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Supported accommodation provider details

Registered provider address: 85 Great Portland Street, London W1W 7LT

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Supported accommodation provider details

Registered service manager: Elaine Randall

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Supported accommodation provider details

Email address: Wales@centrepeacehomes.co.uk

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Inspector

Karen O’Neill, Social Care Inspector Inspection report for supported accommodation provider: CentrePeace Homes Ltd 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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