Children's Home run by Ceon Haven Limited in Kent

Inspection report for children's home: 2868096 1 Registered provider: Ceon Haven Limited Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is registered to provide care for up to 5 children who may experience social and emotional difficulties or learning disabilities. The home provides accommodation for single-gender occupancy and is run by a private organisation.

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Information about this children's home

There were 3 children living at the home at the time of this inspection.

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Information about this children's home

This was the home's first inspection since it was registered in January 2026. The manager registered with Ofsted in October 2025.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers inadequate

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requires improvement to be good

The children's home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: not previously inspected

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requires improvement to be good

Overall judgement at last inspection: not applicable

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requires improvement to be good

Enforcement action since last inspection: not applicable Inspection report for children's home: 2868096 2

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Summary of findings

Children experience inconsistent outcomes. Some children have improved their engagement in education and benefit from positive relationships with staff as well as increased support to maintain family relationships. However, the inexperience of leaders and managers has resulted in staff not being suitably prepared or skilled to meet some children's needs when they first move into the home. Children experience a lack of individualised care, and staff use blanket approaches to support children. There are unnecessary restrictions in the home environment, and children's privacy is negatively impacted by pervasive CCTV surveillance.

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improvement to be good

Children living in the home do not consistently make positive progress. One child moved into the home without leaders and managers having an appropriate understanding of their needs. Staff did not have the experience or knowledge to safely support the child, which resulted in the child moving out of the home in an unplanned way shortly after moving in.

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improvement to be good

The home environment does not promote a strong sense of belonging for children, as there are no photos of children in the home, and children describe it as 'not feeling homely'. Managers have responded to children's feedback and are making efforts to decorate children's bedrooms and communal areas in colours chosen by the children.

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improvement to be good

Children's health needs are well supported, and children receive the right help and emotional support. The manager ensured that multi-agency meetings took place to enable professionals to better understand the medical needs of a child.

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improvement to be good

One child has made very recent progress in education as a result of the support they have received from staff. While the child was previously not attending school at all, they have now attended every day for one week. This reflects how staff focus on promoting the importance of education and supporting children's routines.

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improvement to be good

Children's relationships with their families are improving because staff are committed to promoting family time. Staff recognise the importance of maintaining children's family connections and do what they can to ensure that children have quality time with their loved ones.

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improvement to be good

Children benefit from individualised conversations with staff about their presenting needs and aspirations. However, managers have not ensured that all staff understand the intention of these conversations so that the messages children receive from staff are Inspection report for children's home: 2868096 3 consistent. Greater consistency is needed, both in practice and in records, to ensure that children receive the right level of support at the right time.

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improvement to be good

Children say that they feel 'uncomfortable' with the use of 24-hour internal surveillance in all communal areas. While children and their professional networks had been consulted about the use of cameras, the level of surveillance is not proportionate or considerate of children's need for privacy. The purpose of using CCTV for allegation management purposes, rather than the immediate safeguarding of children, undermines the effectiveness of risk management through relationship building.

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improvement to be good

The home environment does not meet children's needs. Furniture is secured to the walls and floors, and children are prevented from accessing communal areas of the home at specific times of the day. Children are provided with plastic cups and plates despite there being no assessed need for this. Opportunities for children to develop independent living skills are limited due to these restrictions.

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improvement to be good

Children and their families know how to make a complaint. Managers respond appropriately to concerns and, where necessary, identify practice development for staff. They communicate the outcomes to children and ensure that they are happy with actions taken. This helps children to feel heard and that their views are respected.

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improvement to be good

Staff respond effectively when children go missing from home. Staff maintain good relationships with partner agencies to ensure that there are well-coordinated responses and information is shared promptly. Staff are not yet supporting children to recognise their vulnerabilities when going missing from home, and their actions have not yet been effective at reducing this behaviour. Restrictive practice is routinely used rather than effective behaviour support, which means children are not supported to develop strategies to keep themselves safe.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have established positive relationships with children in the home and want to achieve good outcomes for the children they care for. However, they are yet to achieve effective management of the home. They have not recognised the shortfalls or the impact these have on children, and they have failed to offer guidance to staff so that they can ensure consistent and positive experiences for children.

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The effectiveness of leaders and managers: inadequate

The staff team is newly formed and requires clear leadership and sufficient training to ensure that they are skilled and supported to meet the needs of the children they care for. Leaders and managers have not always ensured that staff have the appropriate experience, skills and knowledge to meet children's individual needs effectively. This has affected the quality and consistency of care provided to some children. Inspection report for children's home: 2868096 4 The home's independent person has visited the home, but this has not consistently taken place. Independent oversight and review is essential for the manager while they continue to develop in post and recruit for an experienced deputy manager.

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The effectiveness of leaders and managers: inadequate

Managers have a good understanding of the process for managing allegations raised by children, and referrals are made to appropriate agencies, including the local authority designated officer, in a timely fashion.

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The effectiveness of leaders and managers: inadequate

The manager maintains good relationships with others who support children. There is evidence of collaborative working to promote the needs of children. This helps children to receive effective coordinated care. One professional spoke positively about the quality and timeliness of the communication they receive from the manager. Inspection report for children's home: 2868096 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person may only use devices for the monitoring or surveillance of children if—

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Requirement Due date

the monitoring or surveillance is for the purpose of safeguarding and promoting the welfare of the child concerned, or other children;

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Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to the child's need for privacy. (Regulation 24 1(a)(d))

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Requirement Due date

In particular, the registered person must ensure that there is a review of the necessity and appropriateness of the surveillance system being used in the home. 1 July 2026

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Requirement Due date

the privacy of children is appropriately protected;

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Requirement Due date

children can access all appropriate areas of the children's home's premises; and

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Requirement Due date

any limitation placed on a child's privacy or access to any area of the home's premises—

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Requirement Due date

is intended to safeguard each child accommodated in the home;

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Requirement Due date

is kept under review and, if necessary, revised; and

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Requirement Due date

allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (a)(b)(c)(i)(ii)(iii)(iv)) 1 July 2026 Inspection report for children's home: 2868096 6 In particular the registered person must ensure that children are not restricted in any area of the home or garden, including the front door.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children's home's overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children's needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home's statement of purpose;

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Requirement Due date

treat each child with dignity and respect;

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Requirement Due date

provide personalised care that meets each child's needs, as recorded in the child's relevant plans, taking account of the child's background;

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult;

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably;

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Requirement Due date

provide to children personal items that are appropriate for their age and understanding; and

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Requirement Due date

make decisions about the day-to-day arrangements for each child, in accordance with the child's relevant plans, which give the child an appropriate degree of freedom and choice;

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. 1 July 2026 Inspection report for children's home: 2868096 7 (Regulation 6 1(a)(b) 2(a)(b)(iii)(iv)(vi)(vii)(viii)(ix)(c)(i)(ii))

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Requirement Due date

In particular, the registered person must ensure that children receive individualised care in accordance with their assessed need and level of support required. The home environment should reflect their needs, including age-appropriate items in their bedrooms. The registered person must ensure that furniture is not secured to the walls and floor. The home environment must help children to develop independence skills in preparation for their future moves.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires, and leads a culture in relation to the children's home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications, and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 1(a)(b) 2(c)(f)(h))

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Requirement Due date

In particular, the registered person must ensure that staff receive all relevant training, including training required to meet the individual needs of the children. 1 July 2026

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Requirement Due date

The registered person must ensure that an independent person visits the children's home at least once each month.

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Requirement Due date

The independent person must produce a report about a visit ("the independent person's report") which sets out, in particular, the independent person's opinion as to whether— children are effectively safeguarded; and 1 July 2026 Inspection report for children's home: 2868096 8 the conduct of the home promotes children's well-being.

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Requirement Due date

In particular, the registered person must ensure that the independent person physically visits the home each month.

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Recommendations

 The registered person should ensure that the home is a nurturing and supportive environment that meets the needs of the children. Whilst the registered manager should comply with relevant health and safety legislation, they should seek as far as possible to maintain a domestic rather than 'institutional' impression. ('Guide to the Children's Homes Regulations, including the quality standards', page 15, paragraph 3.9)  The registered person should ensure that the design of the home enables children to develop independence skills within the supportive environment of the home, including through encouraging independent use of kitchen and laundry areas. ('Guide to the Children's Homes Regulations, including the quality standards', page 17, paragraph 3.25)  The registered person should ensure that staff are familiar with the home's policies on record keeping and understand the importance of careful, objective and clear

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Recommendations

recording. ('Guide to the Children's Homes Regulations, including the quality standards', page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2868096 9

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Children's home details

Registered provider address: 85 Great Portland Street, London W1W 7LT

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Children's home details

Responsible individual: Olujuwon Layiwola

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Inspector

Gemma Bullen, Social Care Inspector Inspection report for children's home: 2868096 10 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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