Creative Support Solutions Ltd

Inspection report for supported accommodation provider - monitoring visit: Creative Support Solutions Ltd Creative Support Solutions Ltd

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Registered provider: Creative Support Solutions Ltd

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Inspected under the social care common inspection framework

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provider

This service is owned and operated by a private provider. It offers accommodation for up to 14 looked-after children and care leavers in 8 shared premises. At the time of the visit, 8 children were being supported.

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provider

The service manager registered with Ofsted in January 2025.

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provider

The provider is in the process of transferring the premises to another registered provider. Ofsted has been informed of the transfer. The nominated individual is no longer involved with the service. Support for the current registered manager has been provided by leaders from the provider that is taking over.

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This monitoring visit

This visit was carried out in response to a safeguarding notification made to Ofsted. Following this visit, one requirement and one recommendation have been raised.

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This monitoring visit

Two premises were visited as part of the visit. Discussions were held with 3 staff members and one child. A separate discussion was held with the registered service manager. Feedback from 2 social workers was obtained.

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This monitoring visit

Leaders and managers have strong systems in place to review and monitor children. Leaders, managers and staff know the children exceptionally well. They are proactive and want children to be safe. External professionals speak highly of the positive impact the service has on children’s progress and development. One child said it is the best home they have lived in and was observed to be relaxed and comfortable with staff. Inspection report for supported accommodation provider - monitoring visit: Creative Support Solutions Ltd Children’s support plans and risk assessments are highly detailed and provide an accurate and up-to-date picture of their known and emerging needs, risks and behaviours. This means that staff have key information that enables them to manage children’s known and emerging needs, risks and behaviours effectively.

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This monitoring visit

For children at risk of, or subject to, criminal exploitation, there is a multi-agency response, including regular strategy and risk in the community meetings involving key professionals. Children receive regular, individualised key-work sessions, which help them to make progress. Staff talk about and write about children in a positive, factual and reflective manner.

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This monitoring visit

Leaders and managers are appropriately qualified and experienced. Changes are in progress, and staff remain positive about their employment and support from the registered manager. The registered manager is visible and present, and staff feel valued. Leaders and managers care about staff welfare, and this helps the staff team remain stable. Leaders and managers are reflective and demonstrate a genuine commitment to improve the service.

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This monitoring visit

The statement of purpose has been reviewed since registration; however, it has not been shared with Ofsted. In addition, the arrangements in place to support a specific cohort of children were not detailed in the statement of purpose, and the staff training relevant to supporting these children was not set out.

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This monitoring visit

One safeguarding incident was reported to all relevant agencies, but not to Ofsted. Although there were no concerns about the other actions taken, this limits Ofsted’s ability to monitor the service. Inspection report for supported accommodation provider - monitoring visit: Creative Support Solutions Ltd

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it, and

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Requirement Due date

notify the CIECSS of any revisions and send the CIECSS a copy of the revised statement within 28 days of the revision. (Regulation 9 (3)(a)(b)) 1 July 2026

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Recommendation

 The registered person should notify Ofsted and other relevant parties if one of the situations specified in Regulation 27 (3)(a) to (e) occurs, or if there is an incident relating to the protection, safeguarding or welfare of a child living in the home that they consider to be serious. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 60)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Creative Support Solutions Ltd

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Supported accommodation provider details

Registered provider: Creative Support Solutions Ltd

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Nominated individual:

Registered service manager: Johanna Beach

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Inspector

Emily Stevens, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Creative Support Solutions Ltd to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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