Children's Home run by The Twilight Care Group Limited in Leicestershire

Inspection report for children’s home: 2860065 1 Registered provider: The Twilight Care Group Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private provider and can provide care for up to 2 children with learning disabilities.

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Information about this children’s home

The home was registered in December 2025, the first child moved into the home in January 2026. Two children have lived in the home since it opened, and one recently left. One child was living in the home at the time of the inspection and contributed to the inspection. The progress and experiences of both children were considered during this inspection.

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Information about this children’s home

The home is led by a registered manager.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2860065 2

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Summary of findings

The manager ensures there is good transition planning when children move to the home. This helps them settle quickly. Staff recording is generally good. However, records for the children have not been written in a way which is helpful for them to fully understand. Children’s risk assessments are detailed and identify all known risks and vulnerabilities for children. The feedback from one child’s parents was good and the demonstrated a joint approach and a shared love for the child.

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Overall experiences and progress of children and young people: good

The arrangements for children moving into the home are a real strength. The manager works proactively with external agencies to ensure that all relevant information is known about children and fully reviewed before they move into the home. This ensures the manager can be assured that staff are able provide good and safe care to children. Additionally, staff visit children before their move to the home to start forming good relationships and support children with these significant moves.

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Overall experiences and progress of children and young people: good

Children access a range of activities in the home and local community. Activities are planned around children’s interests and likes, such as watching their favourite programmes on TV or going for a drive, or doing sensory activities. This also helps to develop strong bonds with staff.

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Overall experiences and progress of children and young people: good

Staff have a calm and relaxed approach to their care practice with children and provide them with a homely environment. The child living in the home has a nice bedroom that is personalised and suitably furnished to reflect their interests.

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Overall experiences and progress of children and young people: good

Children’s educational placements have been appropriate to meet their identified learning and development needs. Staff have supported one child to remain at the same education setting they previously attended. This supports the child to maintain key relationships with external professionals who know them well and maintain their education.

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Overall experiences and progress of children and young people: good

Staff support the child living in the home to remain in contact with their family. Staff support the child to have daily telephone calls. Staff regularly update the parent to keep them informed of the child’s progress. These actions by staff help to maintain this very important relationship for the child and their identity. Inspection report for children’s home: 2860065 3

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How well children and young people are helped and protected: good

Staff support children to feel safe. Staff can identify subtle cues in children’s behaviours which enable them to provide appropriate and highly individualised support to children to help manage difficult and overwhelming emotions. The manager and staff provide children with a consistent daily routine combined with emotional warmth and understanding. This supports children to feel protected and secure.

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How well children and young people are helped and protected: good

Children’s individual risk assessments are clear and contain the required level of detail to meet children’s individual needs. A range of strategies are in place to support staff in their work with children. The manager retains good oversight following any incidents. The staff are also debriefed following incidents and when required the manager provides an additional lessons learned evaluation to support staff development and learning.

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How well children and young people are helped and protected: good

The manager and staff ensure that the children’s home is a safe and comfortable environment. Risks to the child in the home are understood and appropriate mitigations are in place. The numbers of staff supporting children are appropriate and flexible enough to provide additional support and monitoring.

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How well children and young people are helped and protected: good

Staff support the child living in the home in all aspects of their care and ensure that records of the care and support they provide are detailed. However, records do not state the child’s preferred method of communication and records provided for the child are not written in a way which support the child’s understanding. This area requires some improvement.

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The effectiveness of leaders and managers: good

The manager is visible and approachable to staff and the child. Staff say they are very well supported in their roles and day-to-day care practice. Staff hold the manager in high regard.

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The effectiveness of leaders and managers: good

Staff enjoy coming to work and morale is high. The staff work well together, with good communication across the team to ensure approaches to care practice are coordinated and consistent. Staff receive good support from the manager and there is a strong shared ethos between the manager and staff in the support and care they want to provide to children. Consequently, the manager and staff are focused on providing the best possible care to children.

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The effectiveness of leaders and managers: good

The staff have regular team meetings. The child is discussed in detail, and staff views are openly and freely shared. This approach helps staff to develop as a cohesive team, benefit from peer support, strengthen working relationships and address any barriers to providing high-quality care for children.

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The effectiveness of leaders and managers: good

Staff receive regular, professional and individual supervision. Staff can share any concerns they may have or raise any safeguarding issues. Supervision provides the forum to discuss the children and approaches to care practice. Staff training and Inspection report for children’s home: 2860065 4 development are also reviewed and additional training can be agreed to assist in staff development.

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The effectiveness of leaders and managers: good

The child receives good support from a staff team diverse in cultural background, age and gender. Inspection report for children’s home: 2860065 5

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Recommendation

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of clear recording. Staff should record information on individual children in a way that will be helpful to the child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the Guide to the Children’s Homes Regulations, including the quality standards. Inspection report for children’s home: 2860065 6

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Children’s home details

Registered provider: The Twilight Care Group Limited

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Children’s home details

Registered provider address: 5 High View Close, Leicester LE4 9LJ

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Children’s home details

Registered manager: Brittany Cox-Kinally

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Inspector

Corline Parker, Social Care Inspector Inspection report for children’s home: 2860065 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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