Trinity (Where your life matters) Ltd

Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 1 Trinity (Where your life matters) Ltd Registered provider: Trinity (Where your life matters) Ltd

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. It offers accommodation for up to 10 children in 2 shared-living premises specifically for looked-after children and care leavers.

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provider

At the time of this inspection, the service was providing support for 2 children aged 16 and 17.

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provider

The service has a registered service manager and a nominated individual. The nominated individual has held this role since the service registered in December 2023. The service manager registered with Ofsted in November 2025.

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Inspection dates: 10 to 12 June 2026

The inspection was announced on 8 June 2025 and started on the same day. The inspector was on site from 10 to 12 June 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Children feel safe where they live; they are supported by a stable staff team and are confident to ask staff for support if they need it. One child does not feel that they receive consistent, timely communication from staff to resolve matters. Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 2 Staff are well supported by leaders and managers. Staff receive regular training. However, not all training reflects the needs of and risks to the children accommodated by the service.

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Summary of findings

Children do not participate in the development of their support plans and are not consistently consulted about the individual support they need. As a result, the support provided is not consistently targeted to help them achieve their individual goals.

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Summary of findings

Ofsted is not notified of all significant events.

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Summary of findings

Leaders and managers have good oversight of the service. They are aware of the strengths and areas for development and have implemented plans to address shortfalls.

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Overall experiences and progress of children

Children are supported in innovative ways to aid their development of independence skills. For example, some sessions are delivered in a podcast format, which has increased engagement. However, not all individual sessions with the children are suitably planned, and they are not consistently purposeful in supporting independence or exploring areas of risk.

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Overall experiences and progress of children

Children are supported to maintain positive relationships with their family and the people who are important to them, when appropriate. Communication is good and there are frequent interactions between the staff and the children’s parents. One parent described the service as being ‘amazing’ and their communication as putting their ‘mind at peace’.

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Overall experiences and progress of children

Staff know the children well, understand their needs and speak knowledgeably about the support they provide to help children develop independence, although one child expressed feeling misunderstood and treated differently from other children. Children are supported to access education or explore employment and training options. One child has made good progress at college. The staff source alternative provision to support those children who benefit from a more bespoke approach towards achieving qualifications.

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Overall experiences and progress of children

Overall, children maintain good health. Both children are registered with health professionals, including GPs and dentists. Where a child requires additional health support, the staff make the appropriate referral to the relevant agency. Often, children learn to take responsibility for their health and wellbeing because of the encouragement they receive. The staff encourage the children to attend regular health check-ups, although the children do not always attend their appointments.

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Overall experiences and progress of children

A particular strength of the service is the leaders’ and managers’ flexible approach to meeting children’s needs and requests. For example, one child has been enabled to have a pet, which helps support their emotional wellbeing. This was a positive Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 3 experience for the child, who had their voice heard and responded to on this occasion.

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How well children are helped and protected

Feedback from children regarding the support they receive is mixed; however, children say they feel safe in the home. There is a stable and consistent staff team, and this allows staff to build good relationships with children. The interactions between children and staff are appropriately familiar and playful. Children actively seek support from staff they have strong relationships with. The children have an allocated named worker and can also approach any member of staff, including managers, for support. This enhances children’s sense of security and ensures their voices are heard.

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How well children are helped and protected

Children have individualised support plans and risk assessments, which are regularly updated. However, they do not always reflect the full knowledge staff have about them and how to approach managing any risk. Support plans do not capture the voice of the child and lack personalisation.

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How well children are helped and protected

Children know how to make a complaint. When children make complaints, they feel listened to and feel confident their complaints are treated seriously and responded to fairly. Managers respond appropriately when investigating complaints. However, details of the investigation and the outcome are not always clearly recorded and do not fully adhere to the service’s complaints policy.

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How well children are helped and protected

Staff respond appropriately when a child goes missing from home. They follow the correct procedures and notify partner agencies promptly. However, staff do not have a unified approach to recording missing-from-home episodes and do not always update records to accurately reflect when a child returns. Return home interviews are not consistently requested, and staff do not consistently display curiosity in exploring underlying reasons for children going missing. This prevents staff from being able to identify emerging risks or patterns and does not help to reduce repeat episodes of children going missing from home.

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How well children are helped and protected

When a serious incident occurs, managers and staff respond to ensure that children are safe. The actions they take include working closely and sharing information with other agencies, including the police and social care professionals. However, managers do not inform Ofsted of all significant events. This hinders Ofsted’s oversight of the actions taken by the provider to ensure children are safeguarded effectively.

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How well children are helped and protected

Leaders and managers understand the principles of safer recruitment and their responsibilities. However, in some cases, they have not followed their own procedures. For example, gaps in employment for one member of staff were not explored or accounted for, and staff files are not routinely updated to reflect changes in employment. Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 4

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The effectiveness of leaders and managers

The service is supported by a nominated individual and a registered service manager. They go to the home regularly, and the staff and children know them well.

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The effectiveness of leaders and managers

Managers follow a referral screening process to determine the suitability of children in the service. However, this does not consistently consider the impact on the needs and risks of children already accommodated in the home.

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The effectiveness of leaders and managers

Staff speak positively about the support they receive from leaders and the manager and describe having a close team network. Supervision takes place regularly, and staff find this helpful. One member of staff described management as ‘doing an amazing job, are approachable and provide guidance when required’. As staff are lone working, this is an important aspect for team building and establishing cohesive practice.

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The effectiveness of leaders and managers

Team meetings take place; however, staff attendance is inconsistent. This impacts communication in the team and limits the effectiveness of relevant information- sharing and staff’s consistent approach to supporting children.

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The effectiveness of leaders and managers

Staff receive regular training and feel able to manage the children’s needs. However, training does not always focus on equipping staff with the skills they need to meet the specific needs of the children. For example, staff have not received training on contextual safeguarding, despite supporting children who are at risk. This limits staff’s ability to identify risks as well as the support provided. Positively, leaders and the manager have now put arrangements in place to provide staff with more specialised training to best support children.

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The effectiveness of leaders and managers

The nominated individual and registered service manager know the strengths of the service and the areas for development. Management audits take place regularly, and appropriate actions are in place to drive service performance; however, not all actions are achieved in a timely manner.

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The effectiveness of leaders and managers

The leaders and the manager recognise there are inconsistencies in records. A new electronic system has been obtained but has not been fully embedded to support staff practice, and it has been ineffective in aiding them to maintain effective oversight of the service. Managers are committed to ensuring this transition is completed to best provide consistent support to children and enable sufficient oversight of staff practice and children’s progress. Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm. (Regulation 5 (1) (2)(a)(i)(iii)(f)(i)(ii)(iii))

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Requirement Due date

In particular, the registered person must:

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Requirement Due date

obtain all the key information relating to children’s needs and risks before admission to ensure that they can meet the child’s needs and keep this under review;

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Requirement Due date

ensure a though risk assessment is completed prior to admission considering the impact on other children within the undertaking; 30 September Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 6 ensure standardised recording processes are in place and routinely updated when incidents occur and when a child goes missing;

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Requirement Due date

ensure that children’s support plans and risk assessments are accurate, dynamic, up to date and reflect staff’s knowledge of children;

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Requirement Due date

ensure staff have completed the relevant training in order to appropriately assess and manage emerging risks to children, particularly pertaining to contextual concerns.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(d)(i)(ii)(f))

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Requirement Due date

In particular, the registered person must have a process in place so that Ofsted is notified of all serious events and other notifiable events. The registered person must ensure that leaders and managers inform Ofsted, without delay, about all serious events involving children who are accommodated at any of their premises. 30 September

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 30 September Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 7 ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support;

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Requirement Due date

before a child arrives or upon a child’s arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking. (Regulation 7 (1) (2)(a)(b)(c)(f)(j)(i))

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Requirement Due date

In particular, the registered person must ensure that every child has an individual support plan that it is kept up to date and ensure that children are consulted and encouraged to contribute to their support plans.

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Requirement Due date

The registered person must maintain records (“case records”) in relation to each child accommodated by the supported accommodation undertaking which—

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Requirement Due date

include the information and documents listed in Schedule 2;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c)) 30 September Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 9

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Supported accommodation provider details

Registered provider: Trinity (Where your life matters) Ltd

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Supported accommodation provider details

Registered service manager: Adewunmi Obadina

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Supported accommodation provider details

Email address: Adewunmi.obadina@trinitywylm.org

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Inspector

Rachel McIntyre, Social Care Inspector Inspection report for supported accommodation provider: Trinity (Where your life matters) Ltd 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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