Agape4all

Inspection report for supported accommodation provider - monitoring visit: Agape4all 1 Agape4all

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Inspected under the social care common inspection framework

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provider

The service is owned and managed by a private provider. It provides 3 shared-living premises that are limited to accommodating looked-after children or care leavers.

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provider

The service manager, who was also a director and the nominated individual, was in position before the service registered with Ofsted in September 2024.

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provider

The service manager is still registered with Ofsted but is not in day-to-day charge of the service.

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provider

A new manager/proposed nominated individual has been appointed. They submitted their application to Ofsted for the proposed nominated individual role on 25 May 2026.

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provider

Companies House identifies that a new director joined the service on 21 April 2026. Ofsted have not been formally notified of this change.

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provider

The last child left the service on 3 March 2026 before the previous 2 monitoring visits on 17 March and 13 April 2026.

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provider

At the time of this visit, the service was not supporting any children.

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provider

The provider was given 24 hours’ notice of this visit to ensure that inspectors could access the properties and meet with delegated representatives from the service.

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provider

One of the provider’s properties was visited.

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provider

Ofsted have issued a notice of decision to cancel this service, and enforcement activity remains ongoing.

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Inspection date: 2 June 2026

Inspection report for supported accommodation provider - monitoring visit: Agape4all 2

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This monitoring visit

Ofsted carried out a monitoring visit on 27 and 28 January 2026. Three compliance notices were raised under Regulations 4, 5 and 27, due to significant shortfalls in the leadership and management arrangements, the safeguarding arrangements and the support that children received. A notice restricting accommodation was also issued on 30 January 2026. This notice prevented new children from moving into the provision.

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This monitoring visit

Ofsted carried out another monitoring visit on 16 and 17 March 2026. During that visit, inspectors found that insufficient progress had been made to address the concerns identified, and the restriction of accommodation notice remained in place.

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This monitoring visit

On 7 and 13 April 2026, Ofsted carried out a further monitoring visit. Shortfalls in practice had not been addressed sufficiently; therefore, a further notice restricting accommodation was issued. Additional concerns were raised in relation to the safety and suitability of those responsible for the operation of the service.

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This monitoring visit

This visit was carried out to monitor the provider’s progress in meeting the restriction of accommodation notice and addressing the regulatory breaches that had been identified previously.

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This monitoring visit

The new manager/proposed nominated individual and a new director facilitated the monitoring visit.

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This monitoring visit

The new director, new manager/proposed nominated individual, the registered service manager and the provider have failed to take effective action to improve the operation of the service. The regulatory shortfalls that were identified at the previous monitoring visits have not been addressed effectively.

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This monitoring visit

Ofsted remains unsure who is actively involved and responsible for the operation of the supported accommodation undertaking. The registered service manager previously informed inspectors that the organisation had entered into a partnership agreement with 3 other individuals in January 2025. However, the provider has not formally shared the details of this arrangement with Ofsted as required or provided any assurances of the safe recruitment checks that were carried out on these individuals. The new director could not provide Ofsted with any updates on this arrangement.

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This monitoring visit

The provider has failed to ensure that there are effective systems in place to ensure the safe operation of the supported accommodation service. The new director and new manager/proposed nominated could not evidence any work that they had completed in relation to incident management, notifications to Ofsted, behaviour management and the safe support of children who go missing from the home. In each case, despite the new director’s efforts to contact the registered provider/registered service manager, he and the proposed nominated individual were Inspection report for supported accommodation provider - monitoring visit: Agape4all 3 unable to provide any evidence of any work that had been completed, such as new forms to be used or training to address staff skills.

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This monitoring visit

The accuracy of records remains questionable. The recruitment records of the proposed nominated individual/proposed service manager were viewed. The application form on file for this individual held incorrect details. When questioned about this, the proposed nominated individual/proposed service manager confirmed that they had not completed an application form. They confirmed that they had only submitted a CV. The new director and applicant could not explain the reason for this.

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This monitoring visit

The safety of children is not promoted as the provider has again failed to address the shortfalls in recruitment practice. The updated spreadsheet to monitor staff recruitment is not up to date or accurate. Evidence that verbal verification of references is sought is not recorded on the tracker, and it is not clear if or when the status of staff’s Disclosure and Barring Service status has been checked. In addition, there were no right-to-work documents in the proposed nominated individual/proposed service manager’s recruitment file.

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This monitoring visit

The provider has failed to ensure that staff receive adequate training for their role, or that identified gaps in their training are addressed appropriately and quickly. While the provider gave Ofsted assurances that staff have received training, no evidence of this could be provided. As identified in the last monitoring visit, only one member of staff had completed training in January 2026. All other training records are dated from 2025. The assertions from the new director that other staff had received additional training could not be evidenced through certification or records. Furthermore, the new director could not articulate what had been covered in the training or how staff had been assessed as competent following the training.

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This monitoring visit

There was insufficient evidence of improvements to the service. The provider had told Ofsted about action plans to address shortfalls and to introduce new auditing systems. However, these were not evidenced during this monitoring visit. Inspectors were shown a standard health and safety audit from 2025. There was no evidence of any other quality audits or the monthly audit programme as referenced in the provider’s action plan. When asked about these measures, the proposed nominated individual/proposed service manager said they had not seen them. Similarly, the external quality review that was completed in January 2026 was not evidenced, and neither the proposed nominated individual/proposed service manager nor the new director could produce or describe this.

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This monitoring visit

The provider has failed to demonstrate improvements to children’s support documents. The new director said that they were in discussion with a number of companies to implement new support plans, behavioural plans and risk assessments. However, inspectors saw no evidence of any company offering new support plans, what this would look like, how staff are supported to use them, or any other improvements around support planning, key working or risk assessment. Inspection report for supported accommodation provider - monitoring visit: Agape4all 4 Ofsted cannot be assured that children will receive an effective and safe service from leaders, managers and staff as record-keeping remains poor. The new director and the proposed nominated individual/proposed service manager were unable to provide inspectors with the documentation that was requested to evidence their assertions.

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This monitoring visit

The provider has failed to take effective action to address maintenance issues in the premises that were first raised by Ofsted in January 2026. At the property visited, the toilet seat that had been damaged several months ago has not been repaired. Restrictive elements in the home, such as window restrictors and locks on the doors in the communal areas, remain in place.

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This monitoring visit

Due to the provider’s ongoing and continued failure to meet the regulations, a further restriction of accommodation notice has been issued. Inspection report for supported accommodation provider - monitoring visit: Agape4all 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(viii))

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Requirement Due date

This requirement was made at the last inspection and is restated. 2 September 2026

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Requirement Due date

The registered person must maintain records "case records") in relation to each child accommodated by the supported accommodation undertaking which—

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Requirement Due date

include the information and documents listed in Schedule 2,

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c))

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Requirement Due date

This requirement was made at the last inspection and is restated. 2 September 2026

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met. 2 September 2026 Inspection report for supported accommodation provider - monitoring visit: Agape4all 6 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies and share information where relevant to keep children safe. (Regulation 5 (1) (2)(f)(ii)(iii)(iv))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

An organisation may only carry on a supported accommodation undertaking if—

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Requirement Due date

each director of the organisation, except for a director who is the nominated individual, who is involved in the carrying on of the supported accommodation undertaking by that organisation, satisfies the requirements in paragraph (6).

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Requirement Due date

the individual is of integrity and good character, and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of the matters in paragraphs 1 and 3 to 6 of Schedule 1 and, where applicable, paragraph 2. (Regulation 11 (4)(a) (6)(a)(b))

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Requirement Due date

This requirement was made at the last inspection and is restated. 2 September 2026

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Requirement Due date

The registered person must give notice in writing to the CIECSS, as soon as it is reasonably practicable to do so, if any of the following events take place or are expected by the registered person to take place—

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Requirement Due date

if the registered provider is an organisation— 2 September 2026 Inspection report for supported accommodation provider - monitoring visit: Agape4all 7 any change of director, manager, secretary or other similar officer of the organisation.

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Requirement Due date

Where additional premises are acquired, commissioned or arranged, or the supported accommodation undertaking intends to acquire, commission or arrange additional premises, and the supported accommodation undertaking intends to provide supported accommodation at those premises, the registered person must give notice in writing to the CIECSS as soon as it is reasonably practicable to do so, of the following—

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Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation at the premises, including the age range, number and sex of the children;

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Requirement Due date

the category or categories of supported accommodation to be provided at the premises.

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Requirement Due date

The registered person must give notice in writing to the CIECSS within 72 hours of the supported accommodation undertaking—

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Requirement Due date

accommodating a child for the first time in any premises which were not referred to in the registered person’s application for registration. (Regulation 34 (1)(e)(ii) (3)(a)(b)(c) (4)(a))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children; 2 September 2026 Inspection report for supported accommodation provider - monitoring visit: Agape4all 8 ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm. (Regulation 4 (1) (2)(b)(c)(e))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Agape4all 9

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Inspectors

Phyllis Dyer, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Agape4all 10 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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