Angel UK Care Supported Accommodation Service

Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service Angel UK Care Supported Accommodation Service

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Registered provider: Angel UK Care Limited

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Inspected under the social care common inspection framework

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provider

The service registered with Ofsted on 4 April 2024. It provides ring-fenced shared accommodation and single occupancy for up to 11 children across 3 premises.

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provider

At the time of this visit, 3 children aged 16 and 17 were living in homes.

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provider

The nominated individual is also the director. The registered service manager left in January 2025.

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This monitoring visit

This visit took place to monitor the provider’s progress in meeting the steps outlined in the compliance notice issued after the previous monitoring visit on 7 May 2026, relating to leadership and management. The underlying concerns relate to the provider’s use of single-occupancy accommodation and the admission of children who are not ready for supported accommodation.

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This monitoring visit

The proposed registered service manager left in March 2026. The nominated individual makes decisions about which children should be provided with accommodation by the service. The nominated individual implements high staffing levels of to accommodate complex risks; however, staff fail to manage such risks effectively. Leaders and managers do not provide the necessary training to help staff de-escalate and prevent aggressive incidents to ensure that they can keep the children and themselves safe. Staff call the police to manage behaviour, exposing children to further risk of criminalisation. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service Children go missing regularly. Staff work with partial information about the overall needs of the children. Leaders and staff provide differing perspectives on the significance of incidents in the home and in the community. Children at risk of

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This monitoring visit

exploitation go missing from home and are involved in incidents requiring police intervention to safely return them home. Not all serious events are notified to Ofsted.

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This monitoring visit

The compliance notice relating to leadership and management has been reissued.

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This monitoring visit

Requirements raised at the last inspection are outside the scope of this visit. They will be reviewed at the next full inspection. A further requirement relating to behaviour management has been raised.

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This monitoring visit

Ofsted continues to monitor this service. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm ;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that each child is fully aware of their entitlements throughout the duration of their placement in supported accommodation, including—

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Requirement Due date

where relevant, their entitlements as a looked after child, 2 August 2026 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service where relevant, their entitlements as a care leaver, and where necessary, support each child to access those entitlements;

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Requirement Due date

ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(e)(f)(g)(h)(iii)(iv)(j))

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Requirement Due date

The registered person must compile a statement (“the statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking—

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Requirement Due date

its purpose, including its ethos, core aims and function;

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Requirement Due date

the category or categories of supported accommodation it offers;

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Requirement Due date

the services it provides for children it accommodates and supports;

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Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation and support, including the age range, number and sex of the children. (Regulation 9 (1)(a)(b)(c)(d)) 2 August 2026

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1.

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Requirement Due date

The registered person must take reasonable steps to ensure that any individual who is working at premises used as supported accommodation and who does not fall within paragraph (2)(a) and (b) is appropriately supervised while carrying out the individual’s duties. (Regulation 17 (1) (3)(d) (5)) 2 August 2026

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Requirement Due date

ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation. 2 August 2026 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (1)(b) (4)(b)(c))

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified; 2 August 2026 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f) (4)(a)(i)(ii)(iii)(b))

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Requirement Due date

The registered provider and the registered service manager must, having regard to—

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Requirement Due date

the category or categories of supported accommodation provided by the supported accommodation undertaking concerned, carry on or manage that undertaking with sufficient care, competence and skill. (Regulation 13 (1)(d)(e)) 2 August 2026

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Requirement Due date

An organisation may only carry on a supported accommodation undertaking if—

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Requirement Due date

the individual or partner is of integrity and good character;

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Requirement Due date

the individual or partner has the capacity, appropriate experience and skills to carry on a supported accommodation undertaking having regard to—

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Requirement Due date

the statement of purpose of the undertaking concerned;

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Requirement Due date

the category or categories of supported accommodation provided by the undertaking concerned.

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Requirement Due date

satisfy the requirements in paragraph (5)(a) to (d);

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Requirement Due date

have the capacity, appropriate experience and skills to represent the organisation in its dealings with the CIECSS, having regard to the category or categories of supported accommodation provided by the supported accommodation undertaking in respect of which they are the nominated individual. (Regulation 11 (4) (5)(a)(b)(iv)(v) (7)(b)(c)) 2 August 2026

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Requirement Due date

The registered provider must appoint an individual to manage the supported accommodation undertaking if— 2 August 2026 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service there is no registered service manager in respect of the undertaking. (Regulation 14 (1)(a))

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Requirement Due date

The registered person must prepare and implement a behaviour management policy setting out—

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Requirement Due date

the approach to supporting children to maintain a reasonable standard of behaviour that reduces the risk of harm to, and supports the welfare and protection of, children and other individuals;

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Requirement Due date

how appropriate behaviour is to be promoted in the premises providing supported accommodation;

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Requirement Due date

how the registered person will deal with challenging behaviour, including—

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Requirement Due date

taking a proportionate approach to involving other authorities;

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Requirement Due date

how the registered person will promote the development of positive and respectful relationships between children who are accommodated by the supported accommodation undertaking and staff;

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Requirement Due date

the measures of restraint which may be used exceptionally in relation to children in the supported accommodation, bearing in mind that—

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Requirement Due date

restraint of a child is only permitted for the purpose of preventing injury to any person, including the child, or serious damage to the property of any person, including the property of the child;

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Requirement Due date

restraint of a child must be necessary and proportionate. (Regulation 22 (1)(a)(c)(d)(i)(ii)(e)(f)(i)(ii)) 2 August 2026

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendation

 The registered person should ensure that the young person’s guide helps children understand their entitlements and what to expect from the service. In particular, the guide should clearly outline children’s rights and complaints procedures, clarifying that children will not face repercussions for making a complaint. (‘Guide Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service to the Supported Accommodation Regulations, including Quality Standards’, page 43)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service

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Supported accommodation provider details

Registered provider: Angel UK Care Limited

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Inspectors

Daniela Ferrario, Social Care Inspector Josephine Onwubiko, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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