Children's Home run by Serenity Care Homes Ltd in Hampshire

Inspection report for children's home: SC487165 1 SC487165 Registered provider: Serenity Care Homes Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is privately owned and provides care for up to 2 children.

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Information about this children's home

At the time of the inspection, 2 children were living at the home.

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Information about this children's home

The manager registered with Ofsted in October 2021.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: 24 September 2025

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: SC487165 2

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Inspection date Inspection type Inspection judgement

24/09/2025 Full Good 21/01/2025 Full Good 14/03/2024 Full Outstanding 29/03/2023 Full Good Inspection report for children's home: SC487165 3

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Summary of findings

Children are making good progress and have positive relationships with staff. Staff understand potential risks to children's safety and welfare. They are well trained and supported to manage and reduce these risks. Staff safeguard children well and collaborate with other professionals to ensure that children can access the services and the support they need.

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Summary of findings

Managers advocate exceptionally well for the children in their care and contribute to ensuring that a stable staff team is in place that meets the needs of the children in its care.

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Overall experiences and progress of children and young people: good

Children enjoy trusting relationships with staff, who work hard to support them with the things they need help with. Regular, child-focused key-work sessions and daily summaries are sensitively recorded in a way that is beneficial for each child, should they wish to read them. The conversations that staff have with children enable them to share their thoughts and worries and think about how to achieve their goals and aspirations. This helps children to make progress and know that they are cared for.

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Overall experiences and progress of children and young people: good

Children receive highly personalised care. Staff understand children's needs well and tailor their approach accordingly. Children enjoy spending time with staff, who create memory books that enhance children's memories and provide a keepsake that may be read later in life.

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Overall experiences and progress of children and young people: good

Staff are trained to support children emotionally so that children receive the help that they need. One professional commented, 'I have been really impressed with them, and nothing is too much trouble, they are very child centred'.

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Overall experiences and progress of children and young people: good

The staff work well with education providers to ensure that children have opportunities to learn and support them to overcome barriers to attendance. One professional spoke highly about the communication from staff and their attendance at school events in support of the children they care for.

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Overall experiences and progress of children and young people: good

When children move on from the home, they do so in a planned way. Staff continue to have appropriate contact with children once they have left the home. When children move into the home, managers carefully assess their needs and consider how these can be met by staff. Plans are created in partnership with other agencies, which helps children settle and feel cared for.

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Overall experiences and progress of children and young people: good

Children benefit from clear routines. Staff support children in a variety of ways to express their wishes and feelings, promoting a sense of autonomy and inclusion. Inspection report for children's home: SC487165 4 Children personalise their bedrooms, and staff ensure that their hobbies and interests are encouraged.

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Overall experiences and progress of children and young people: good

Staff encourage positive behaviour through an ethos of trust and shared responsibility. They celebrate children's achievements and milestones proudly and frequently in ways that are specific and motivating to each child, for example the preparation for a prom and celebrating an important birthday for a child about to leave the home.

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Overall experiences and progress of children and young people: good

The home is warm and welcoming. There is a family feel, and children are comfortable in their surroundings. The communal areas have creative relaxing spaces for children and staff, with comfortable sofas and resources such as games and crafts.

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How well children and young people are helped and protected: good

A culture of good safeguarding, underpinned by the home's statement of purpose, is embedded in the home.

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How well children and young people are helped and protected: good

When children go missing from home, they experience a well-coordinated response from staff. Staff work with the police and others in the children's networks to locate them and ensure their safe return. Staff work efficiently with placing authorities to ensure that children are offered an opportunity to speak to someone independent about their time away from the home.

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How well children and young people are helped and protected: good

Risk assessments are thorough and detailed and ensure that staff are familiar with all risks associated with the children in their care. Staff have regular and effective communication with external professionals, which supports the ongoing management of risk.

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How well children and young people are helped and protected: good

The manager has developed a good culture of learning from incidents and implements changes to support the safeguarding and welfare of the children. There has been a reduction in the number of times one child has been missing from home as a result of the support from staff and the high level of communication between staff and the child's professional network.

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How well children and young people are helped and protected: good

Staff undertake regular health and safety checks to maintain a safe environment. Action is taken promptly to address risks that are identified to reduce the likelihood of hazards in the children's environment.

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How well children and young people are helped and protected: good

Recruitment is managed safely, in line with statutory guidance. This minimises the risk of children being exposed to unsuitable adults.

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The effectiveness of leaders and managers: outstanding

The home is managed by a dedicated registered manager who leads by example, showing warmth and care for the children. She seeks to ensure that young people feel safe, secure and heard, and that the home provides the space and support needed to Inspection report for children's home: SC487165 5 nurture and develop opportunities for them to thrive. She is always striving to further children's progress and is supported by an experienced deputy manager and a stable staff team.

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The effectiveness of leaders and managers: outstanding

The environment is welcoming and inclusive, where there is positivity and encouragement. Staff say that they are well supported and are complimentary about the support they receive from managers.

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The effectiveness of leaders and managers: outstanding

The registered manager has effective monitoring and quality assurance processes in place. Therefore, the leadership team knows the strengths of the home and areas for improvement. The recording and collation of information enable the management team to track actions and feedback from professionals and children in a manner that helps to support relevant management oversight.

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The effectiveness of leaders and managers: outstanding

Regular supervision enables staff to focus on what matters to the children, and this creates a safe and positive space for children to flourish.

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The effectiveness of leaders and managers: outstanding

The leadership team demonstrates a strong empathic approach to the children that it cares for. It is inspirational, confident and ambitious for children, and influential in changing the lives of those in its care. Inspection report for children's home: SC487165 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: SC487165 7

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Children's home details

Registered provider: Serenity Care Homes Ltd

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Children's home details

Registered provider address: Wild at Heart, Forest Road, Thorney Hill, Bransgore, Christchurch BH23 8DZ

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Inspector

Maria Calway-Kennedy, Social Care Inspector Inspection report for children's home: SC487165 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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