Lordgrace Delight Healthcare Limited

Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 1 Lordgrace Delight Healthcare Limited Registered provider: Lordgrace Delight Healthcare Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and operated by a private provider. It can accommodate up to 64 individuals in 14 shared living homes that are limited to accommodating children in care and care leavers.

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provider

At the time of the inspection, this service was providing supported accommodation for 44 children aged 16 or 17 years.

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provider

The organisation and the service manager registered with Ofsted in November 2023.

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provider

The nominated individual is one of the 2 directors.

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Inspection dates: 10 to 12 June 2026

The inspection was announced and started on 8 June 2026.

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Inspection dates: 10 to 12 June 2026

The inspector was on site from 10 to 12 June 2026. Some aspects of the inspection were undertaken remotely due to the availability of leaders and managers.

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Outcome

Inconsistent quality of service delivery adversely affects some children's experiences and this may limit their progress. Leaders and managers must make improvements.

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Outcome

We usually return to inspect providers that require improvement within 18 months.

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Summary of findings

One requirement and a recommendation have been met since the last full inspection. Three requirements were restated. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 2 Children say that they are happy and settled in the accommodation and they have good relationships with staff.

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Summary of findings

Feedback from professionals was very positive about the progress and experiences of children.

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Summary of findings

Staff supervision, training and appraisals do not focus on children and young people in supported accommodation.

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Summary of findings

Accommodation varied in quality. Some homes were modern and well maintained while one home was found to be dirty. Staff sleep-in arrangements in some homes were not suitable and did not allow staff space and privacy to rest. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 3

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Overall experiences and progress of children

All children currently using the service are suitable for supported accommodation. Most children make progress because of the support they receive from the committed staff team. Most staff build meaningful relationships with children and have a good understanding of their difficulties and vulnerabilities. This helps staff to identify when children need specific or bespoke support.

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Overall experiences and progress of children

There have been some unplanned endings for children. These have related to the provider's inability to meet children's behavioural needs and, in one case, the closure of a home. For these children, their experiences and progress were poor. There has not been enough learning by leaders or managers from these endings or actions taken. Leaders and managers could not recall in detail what happened and why.

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Overall experiences and progress of children

Children live in accommodation that varies in quality. Most homes are clean, modern and well maintained. One home was identified as needing improvements to the living environment. Staff sleeping arrangements are not suitable. Staff's comfort and privacy have not always been considered in a way that demonstrates that staff matter. Leaders and managers acknowledge that further work is needed to ensure that all the homes are consistently well maintained and provide a comfortable, nurturing environment for children and staff.

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Overall experiences and progress of children

Children understand the importance of being in education, training or employment, and most children are in education. For those children who are new to the country, staff are proactive in making arrangements for them to access education. Liaison with social workers and the virtual school ensure that children have access to laptops and other equipment to aid their learning.

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Overall experiences and progress of children

Children are well supported upon their arrival to the home. Health and finance needs are addressed immediately. Longer-term support is provided through appropriate and good-quality direct work, focusing on independence skills, integrating into the community and building positive relationships. The provider has introduced provider- led football training and matches for children. These have been instrumental to ensuring an inclusive service that promotes togetherness and a sense of community. Other activities that have been arranged have also promoted children's physical and mental wellbeing.

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Overall experiences and progress of children

Support plans have improved since the last inspection and are now more detailed. Some plans were still generic and not individualised enough to ensure that staff fully understood how to support children. Good-quality weekly reports, daily logs and key-work records were seen by inspectors.

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Overall experiences and progress of children

Some staff did not demonstrate a full understanding of why children had come to the home and the reasons for their becoming looked after. For one child who was on a court-imposed order, staff had a very good understanding of the involvement of other agencies and their responsibilities to ensure that the child complied with restrictions. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 4

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How well children are helped and protected

Safeguarding notifications are made in a timely manner to Ofsted. The registered service manager notifies and informs social workers and other professionals of any action taken following any significant incidents.

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How well children are helped and protected

Staff fully understand their responsibilities when children go missing. Proactive responses help to reduce risks for children when they do not return at the agreed time. Incidents in the homes are rare. Most staff are nurturing and supportive in their approach, which helps children to feel calm and heard.

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How well children are helped and protected

Health and safety checks of the homes are generally well organised. All homes had appropriate electrical and gas checks. The provider had not reviewed one home's fire risk assessment after acquiring the property and had therefore not satisfied themselves that all necessary actions had been undertaken.

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How well children are helped and protected

The use of CCTV cameras, particularly in smaller homes, is excessive. Knives are also consistently locked away in all homes without this practice being identified in individual risk assessments or exploration as to alternative arrangements.

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How well children are helped and protected

When serious incidents occur that involve concerns about staff, leaders and managers take prompt action to ensure that children are protected. This includes suspending staff while investigations are completed. These investigations are detailed and ensure that training needs are identified and completed to reduce the likelihood of further incidents occurring.

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How well children are helped and protected

Safer recruitment records are generally well organised. For staff from overseas, appropriate right-to-work checks are completed as well as overseas police checks. However, evidence of references being verified is not clear, and a system for checking that staff continue to be on the Disclosure and Barring update service is not in place.

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The effectiveness of leaders and managers

There have been no changes to the leadership and management arrangements since the last inspection. One requirement and a recommendation from the last inspection have been met and several improvements have been made. As a result, children are happy, settled and generally making good progress. However, there are several areas where improvements are still required in respect of leadership and management.

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The effectiveness of leaders and managers

Some documentation, such as weekly reports, were of good quality but others were poor and handwritten, with inconsistencies noted by inspectors. The statement of purpose has not been consistently reviewed or sent to Ofsted when changes have been made. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 5 Supervision records are repetitive and not individual to the staff member being supervised. There was a lack of focus on children and, instead, centred on staff supporting the care needs of adults. This was a repeat pattern seen in appraisals. One staff member was referred to as a healthcare assistant and another as a carer. This is not reflective of children and young people in supported accommodation. A staff member who was returning to work after an absence was not appropriately supported on their return and no supervision had taken place.

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The effectiveness of leaders and managers

Training completed by staff is not fully reflective of children placed in supported accommodation. Topics, such as mental capacity, dementia and moving and handling, are documented by leaders and managers. Training on specific risks that are relevant to the children is not provided.

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The effectiveness of leaders and managers

The quality of support review has been undertaken and submitted to Ofsted in timescales. However, there continues to be no feedback from children and professionals included and no clear action plan that focuses on areas of improvement and the developments since the last inspection.

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The effectiveness of leaders and managers

The arrangements for the absence of leaders and managers is not fully formulated. This meant that access to some documents during the inspection was delayed. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child. (Regulation 7 (1) (2)(b))

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Requirement Due date

This requirement was made at the last inspection and is restated. 1 September 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces;

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Requirement Due date

comply with all relevant statutory provisions dealing with health and safety or fire safety matters. (Regulation 6 (1) (2)(b)(viii)(x))

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Requirement Due date

In particular, ensure that there are suitable sleeping arrangements for staff and all fire safety matters are addressed. 1 September 2026 Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 7 The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child's life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child's accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met. (Regulation 32 (1)(a)(b)(c)(d))

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Requirement Due date

This requirement was made at the last inspection and is restated. 1 September 2026

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (4)(a)(b)(c))

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Requirement Due date

In particular ensure that supervision, training and appraisals are relevant to children and young people in supported accommodation. 1 September 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development. 1 September 2026 Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 8 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose; (Regulation 4 (1) (2)(a))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 9

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Supported accommodation provider details

Registered provider: Lordgrace Delight Healthcare Limited

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Supported accommodation provider details

Registered service manager: Adejoke Olubodun-Niyi

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Inspectors:

Emily Stevens, Social Care Inspector Helen Wallis, Social Care Inspector Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors:

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Inspectors:

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Inspectors:

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