Help Plus

Inspection report for supported accommodation provider - monitoring visit: Help Plus 1 Help Plus Registered provider: Ziche Limited T/A Help Plus

p.1

Inspected under the social care common inspection framework

p.1

provider

A private provider operates this supported accommodation service. It is registered to provide accommodation and support for up to 4 children in one shared or group- living premises that is not limited to accommodating looked-after children or care leavers.

p.1

provider

The service was registered in November 2024 and does not currently have a manager registered with Ofsted.

p.1

provider

At the time of this inspection, no children aged 16 or 17 years were being accommodated. The registration of this service is currently suspended.

p.1

This monitoring visit

Ofsted carried out a full inspection between 17 and 20 November 2025. Significant concerns were identified in relation to leadership and management arrangements and the safety and protection of children. Compliance notices were issued under regulation 4, the leadership and management standard and regulation 5, the protection standard, to address the shortfalls.

p.1

This monitoring visit

On 20 January 2026, Ofsted carried out a monitoring visit. Significant concerns remained in relation to leadership and management arrangements and the safety and protection of children. Ofsted issued further compliance notices under regulations 4 and 5.

p.1

This monitoring visit

On 24 February 2026, Ofsted carried out a further monitoring visit. Significant concerns remained in relation to leadership and management arrangements. Ofsted issued a further compliance notice under regulation 4. The compliance notice in relation to regulation 5 was found to be met. Inspection report for supported accommodation provider - monitoring visit: Help Plus 2 Ofsted carried out a full inspection of the service between 23 and 27 March 2026. The inspection found serious and widespread weaknesses, which gave significant concerns about the experiences and progress of children. The compliance notice issued under regulation 4 was found not to be met.

p.1

This monitoring visit

Following the full inspection, Ofsted issued a notice suspending the registration of the service. Ofsted has made a decision to issue a notice of proposal to cancel registration under section 14 of the Care Standards Act 2000.

p.2

This monitoring visit

The provider submitted written representations in response to the notice of proposal to cancel registration. Ofsted carried out a monitoring visit on 7 May 2026 to ascertain the provider's compliance with the suspension notice and to consider the representations received. At that visit, Ofsted found serious and widespread weaknesses across the service. The suspension notice remained in place.

p.2

This monitoring visit

On 8 June 2026, Ofsted carried out a further monitoring visit. The purpose of this monitoring visit was to ascertain the provider's compliance with the suspension notice. The provider has complied with the suspension notice and has not admitted any children to the service since the suspension notice was issued. However, leaders and managers have failed to address the ongoing serious and widespread shortfalls identified during the previous monitoring visits. Ofsted has reissued a notice suspending the registration of this service from 18 June 2026 to 9 September inclusively and will continue to monitor compliance with this notice. Inspection report for supported accommodation provider - monitoring visit: Help Plus 3

p.2

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

p.3

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

p.3

Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

p.3

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(c)(f)) 17 June 2026

p.3

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

have their individual needs met; 17 June 2026 Inspection report for supported accommodation provider - monitoring visit: Help Plus 4 have 24-hour access to help in a crisis or emergency situation;

p.3

Requirement Due date

prepare and implement child protection policies;

p.4

Requirement Due date

ensure that there is a suitable person representing the supported accommodation undertaking available to attend any meeting the accommodating authority may hold about a child;

p.4

Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe;

p.4

Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(iv)(b)(e)(f)(iv)(vi))

p.4

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

p.4

Requirement Due date

keep the child's support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child's needs continue to be met and that the child is kept safe;

p.4

Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child's support needs to be changed, including where that change may mean that the child requires more intensive support;

p.4

Requirement Due date

before a child arrives or upon a child's arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

p.4

Requirement Due date

the support and accommodation provided by the supported accommodation undertaking; 17 June 2026 Inspection report for supported accommodation provider - monitoring visit: Help Plus 5 what advocacy support or services are available, how the child may access that support or those services, and any entitlement the child may have to independent advocacy;

p.4

Requirement Due date

how to make a complaint or representation in relation to the support and accommodation provided and how any such complaint or representation will be dealt with;

p.5

Requirement Due date

what services and facilities are available that take account of children's needs arising as a result of cultural differences or disability;

p.5

Requirement Due date

and which the registered person must keep under review, seeking children's comments before revising the written guide. (Regulation 7 (1) (2)(b)(c)(f)(j)(i)(ii)(iii)(iv))

p.5

Requirement Due date

The registered provider must appoint an individual to manage the supported accommodation undertaking if—

p.5

Requirement Due date

there is no registered service manager in respect of the undertaking; and

p.5

Requirement Due date

is not, or does not intend to be, in day-to-day charge of the supported accommodation undertaking. (Regulation 14 (1)(a)(b)(i)(ii)(iii)) 17 June 2026

p.5

Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

p.5

Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

p.5

Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

p.5

Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it; 17 June 2026 Inspection report for supported accommodation provider - monitoring visit: Help Plus 6 a child protection enquiry— (i) is instigated, or (ii) concludes (in which case, the notification must include the outcome of the child protection enquiry);

p.5

Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

p.6

Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(e)(f))

p.6

Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

p.6

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Help Plus 7

p.6

Supported accommodation provider details

Registered provider: Ziche Limited T/A Help Plus

p.7

Supported accommodation provider details

Registered provider address: 17 Brook Street, Wakefield WF1 1QW

p.7

Inspector

Laura Grundy, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Help Plus 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8