Casaegis LTD

Inspection report for supported accommodation provider: Casaegis LTD 1 OFSTED USE ONLY

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Casaegis Ltd Registered provider: Casaegis Ltd

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Inspected under the social care common inspection framework

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provider

The service is operated by a private provider. It offers accommodation for up to 10 individuals in 3 shared or group living premises that are specifically for looked-after children and care leavers.

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provider

At the time of this inspection, 4 looked-after children aged 16 and 17 were accommodated in one home.

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provider

The service manager registered with Ofsted at the same time as the provider in July 2025.

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provider

Inspection dates: The inspection was announced on 1 June 2026 and started that day. The inspector was on site on 3 and 4 June 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Children feel supported by staff and like where they live. They develop positive relationships with staff.

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Summary of findings

Most children attend education. Staff recognise the importance of education and actively encourage attendance.

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Summary of findings

The homes are welcoming, and children have personalised spaces.

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Summary of findings

Leaders and managers do not always notify relevant safeguarding agencies when managing allegations.

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Summary of findings

Ofsted has not been notified of all serious incidents. Inspection report for supported accommodation provider: Casaegis LTD 2 OFSTED USE ONLY

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Summary of findings

Leaders and managers do not always ensure that the service is delivered in line with its statement of purpose.

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Overall experiences and progress of children

Staff support children to develop friendships and encourage them to participate in community groups. They organise local activities and day trips, such as visits to theme parks and seaside resorts. Photos of these experiences are displayed in the accommodation, creating a homely environment. Staff ensure that children’s milestones are celebrated, with a particular emphasis on birthdays. These opportunities help to reduce isolation, build confidence and promote a sense of belonging.

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Overall experiences and progress of children

Staff prepare children for independence through individualised support plans that include clear goals. Children are involved in developing their plans, which are easy to understand and reviewed regularly. Staff help children to understand next steps and their future options. Where additional support is needed, the registered manager ensures that this is in place, for example, by providing access to independent advocacy. This enables children to make informed decisions and better understand their rights.

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Overall experiences and progress of children

All children are enrolled in local education provisions. The registered manager is proactive in ensuring that children are supported to enrol in education when they arrive. Staff encourage regular attendance, and achievements are celebrated. This helps children to recognise the value of education and supports the development of their language skills.

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Overall experiences and progress of children

Children live in welcoming and comfortable accommodation. Bedrooms are personalised, and children like where they live. Communal areas are well equipped, and there is access to a garden. Leaders and managers have made some improvements and have plans in place to maintain good standards. However, in one home, children are unable to access the lounge at night because it is used as a staff bedroom. This arrangement is restrictive for children and does not provide staff with appropriate privacy.

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Overall experiences and progress of children

The children’s guide is lengthy and difficult to understand. It includes information that is not relevant to children. Leaders and managers have not updated the guide to ensure that it is child friendly, nor have they consulted children in its development. As a result, the guide is not easily accessible, particularly for children who speak English as an additional language.

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How well children are helped and protected

When children do not return home as planned, staff follow missing-from-home protocols and work with other agencies to locate them. The registered person demonstrates professional curiosity and works with children to understand the reasons behind these incidents. Children understand the process, and staff discuss Inspection report for supported accommodation provider: Casaegis LTD 3 OFSTED USE ONLY

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How well children are helped and protected

their experiences with them. Children are offered return home interviews to explore their wellbeing and safety. As a result of effective partnership working, staff have a good understanding of how to support children to return home safely.

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How well children are helped and protected

Staff support children in developing an awareness of how to stay safe. This includes staying safe online and understanding what safe and healthy relationships look like. This work is carried out sensitively and considers local and national trends. Staff also help children to understand British values and the law. This enables children to recognise emerging risks and understand how to keep themselves safe.

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How well children are helped and protected

Children do not have individualised risk management plans. Although the registered manager understands children’s risks and vulnerabilities, these are not consistently documented. Information from significant incidents is not always reflected in children’s plans. This makes it difficult for staff to identify risks and respond effectively.

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How well children are helped and protected

Ofsted has not been notified of all serious incidents. On one occasion, leaders and managers did not share concerns with the local authority designated officer, despite carrying out an internal investigation. This means that concerns about a member of staff were not shared with partner agencies, weakening safeguarding processes and limiting independent oversight of the service.

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How well children are helped and protected

Leaders and managers commission suitably qualified individuals to carry out fire risk assessments. However, they do not always take prompt action to address identified concerns. A lack of timely response reduces the effectiveness of these assessments and increases potential risks to children and staff.

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The effectiveness of leaders and managers

Leaders and managers communicate effectively with partner agencies that support children. They provide monthly updates that highlight children’s progress and identify future actions. Agencies welcome these updates and report that the registered person is responsive to children’s needs.

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The effectiveness of leaders and managers

Leaders and managers gather feedback from children. Children feel listened to and identify the registered manager as someone they can approach. However, the quality of service review was not shared with Ofsted in a timely manner, and the views of staff and agencies have not been sought. As a result, leaders and managers do not always identify and act on opportunities to further develop the service.

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The effectiveness of leaders and managers

Leaders and managers have a clear admission process for children who are new to the service. They recognise that information may sometimes be limited but ensure that any available information is reflected in children’s support plans. They also emphasise to staff the importance of understanding and meeting children’s cultural and religious needs. The registered person has good local knowledge, which helps children access community groups and resources. This helps children to develop a sense of belonging soon after moving into the area. Inspection report for supported accommodation provider: Casaegis LTD 4 OFSTED USE ONLY

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The effectiveness of leaders and managers

Staff access a range of training to support them in their roles. However, training is not always tailored to meet the specific needs of the children. For example, staff have not received formal training to understand the needs of asylum-seeking children. In addition, the registered manager has not ensured that her own training is consistently up to date. Although some training gaps have been identified, sufficient action has not been taken to address them. As a result, staff do not have all the necessary skills to provide effective support.

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The effectiveness of leaders and managers

Leaders and managers carry out safer recruitment checks when employing new staff. However, they do not consistently review Disclosure and Barring Service updates for staff once they are in post. This means that leaders and managers cannot be fully assured that staff remain suitable to work with children. Inspection report for supported accommodation provider: Casaegis LTD 5 OFSTED USE ONLY

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(c)(e)(g))

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Requirement Due date

In particular, the registered person must ensure that staff are suitably trained to meet the needs of the children and that the statement of purpose reflects the service that is being delivered. 2 August 2026

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 2 August 2026 Inspection report for supported accommodation provider: Casaegis LTD 6 OFSTED USE ONLY

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe; (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(iv))

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Requirement Due date

In particular, the registered person must ensure that risk management plans reflect children’s individual needs. They must liaise with partner agencies when required and take necessary actions.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

comply with all relevant health and safety and fire safety legislation, that being any statutory provision dealing with health and safety or fire safety matters. (Regulation 6 (1) (2)(b)(v)(vi)(x))

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Requirement Due date

In particular, the registered person must ensure that children have access to all communal areas and that any fire safety matters are appropriately addressed. 2 August 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if— 2 August 2026 Inspection report for supported accommodation provider: Casaegis LTD 7 OFSTED USE ONLY

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met. 2 August 2026 Inspection report for supported accommodation provider: Casaegis LTD 8 OFSTED USE ONLY

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Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

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Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed and make a copy of it available on request to each child’s accommodating authority. (Regulation 32 (1)(a)(b)(c)(d) (2) (3))

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Recommendation

 The registered person should ensure that the children’s guide is developed in a format that is easily accessible and understandable for each child, taking into account their individual needs and requirements, including any language barriers. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 42)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Casaegis LTD 9 OFSTED USE ONLY

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Supported accommodation provider details

Registered service manager: Hajra Bhamji

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Inspector

Helen Wallis, Social Care Inspector Inspection report for supported accommodation provider: Casaegis LTD 10 OFSTED USE ONLY

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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