Children's Home run by The Twilight Care Group Limited in Leicestershire

Inspection report for children’s home: 2862862 1 Registered provider: The Twilight Care Group ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home was registered in December 2025 and provides care for up to 2 children with social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, 1 child was living at the home, and their views were considered as part of the inspection.

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Information about this children’s home

The home is led by a registered manager.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2862862 2

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Summary of findings

Two children have moved into the home since it was registered. One child has subsequently left. The children’s voices, wishes and feelings are listened to by the staff and leaders. The communication and relationships between the children and staff are good and demonstrate nurturing care. Children spend time with those important to them, such as family members and friends, and this helps children to maintain important relationships. Children are safe, and if they go missing from home, staff follow the required procedures and return them home safely. Risk assessments are not yet sufficiently detailed and provide information on children’s known risks only. This makes them limited as they fail to identify wider risks and vulnerabilities to children. The home is being led by a committed manager, and the staff help children to become increasingly settled and make progress.

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Overall experiences and progress of children and young people: good

Two children moved to the home with complex needs. The manager compiled a questionnaire to ensure that he had a thorough understanding of the risks and vulnerabilities of the children before they moved to the home. This enabled staff to provide children with the care they needed and keep them safe.

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Overall experiences and progress of children and young people: good

Staff and managers form good, strong relationships with children. Staff get to know the children well and they are flexible and adaptable with how they respond to children’s needs, which helps children and staff to develop strong bonds.

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Overall experiences and progress of children and young people: good

Children are encouraged to speak up and share their views, ideas and opinions. Staff support children to be themselves and their identities are recognised, accepted and promoted. The children are valued for who they are. Children and staff enjoy spending time together, and this helps to develop the strong relationships that help children feel more settled and make progress.

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Overall experiences and progress of children and young people: good

Staff encourage children to be involved in activities in the home and the community. The children have enjoyed day trips to museums and the zoo and going swimming. Children have lots of good experiences.

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Overall experiences and progress of children and young people: good

Staff support children to keep in contact with their families. Although there is a distance between the child living here and their parents, families are encouraged to have family time in the home. Staff support the child to have daily telephone calls with their parents. As a result, the parents are kept informed of their child’s progress. Inspection report for children’s home: 2862862 3

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How well children and young people are helped and protected: good

The staff work hard to help children understand what constitutes good and positive behaviour. When children display risky behaviour, the staff take time to speak with them to help them understand alternative actions to divert them away from more concerning behaviour. Overall, this helps children’s behaviour to improve.

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How well children and young people are helped and protected: good

Staff respond well when children go missing from the home. The staff are proactive in searching for children. They try and remain in contact with them and continue to do this until children return home safely. Missing-from-home incidents are well documented to demonstrate the actions taken by staff. This also enables the managers and staff to learn from these incidents. However, in other areas, records are not well organised. This hampers the review of safeguarding incidents and could be improved.

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How well children and young people are helped and protected: good

Children’s safety is consistently at the centre of staff care practice. However, children’s risk assessments do not address all the children’s specific needs and vulnerabilities. While the staff are proactive and keep children safe, risk assessments lack the required detail and information to support the staff in keeping children safe.

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The effectiveness of leaders and managers: good

The home is led by a committed manager who is aspirational for the children and staff. The manager is well supported by the responsible individual. They are determined to provide an environment where children can thrive. The manager is aware of the strengths and areas for development of the home and actively drives change to make the required improvements.

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The effectiveness of leaders and managers: good

Managers and leaders take a proactive approach to ensure staff can meet the specific needs of the children living in the home. Managers and staff have visited children before their move to the home.

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The effectiveness of leaders and managers: good

The manager and staff communicate with children’s families on a regular basis, and this is a real strength. This approach supports parents to be fully involved in the care around their child. This means that the approaches to care are understood by all. This has ensured that parents are fully involved in the decision-making relating to their child.

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The effectiveness of leaders and managers: good

The organisation has recently invested in psychotherapeutic support in the home. This is to support the staff to develop skills and strategies for building children’s emotional resilience and to provide practical support to strengthen care practice. This model aims to ensure that children receive therapeutic care from a skilled and knowledgeable staff team. Inspection report for children’s home: 2862862 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(b))

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Requirement Due date

This particularly refers to there being risk assessments in place that identify known and potential risks for each child. 21 August 2026

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2862862 5

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Children’s home details

Registered provider: The Twilight Care Group ltd

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Children’s home details

Registered provider address: 5 High View Close, Leicester LE4 9LJ

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Inspector

Corline Parker, Social Care Inspector Inspection report for children’s home: 2862862 6 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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