Safe Haven Support Solutions

Inspection report for supported accommodation provider: Safe Haven Support Solutions 1 Safe Haven Support Solutions

p.1

Registered provider: Safe Haven Support Solutions Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is owned and managed by a private provider.

p.1

provider

The service can accommodate up to 11 children across 6 shared or group living homes that are limited to accommodating looked-after children and care leavers.

p.1

provider

At the time of this inspection, this service was providing supported accommodation for 3 children aged 16 and 17.

p.1

provider

The registered service manager has been in post since the organisation was registered in January 2024.

p.1

provider

Inspection dates: The inspection was announced on 8 June 2026 and started that day. The inspector was on site from 10 to 11 June 2026.

p.1

Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

p.1

Summary of findings

Children are making measurable progress from their individual starting points, supported by consistent encouragement, patience and persistence from staff, resulting in increased engagement, improved behaviour, stronger relationships, and reduced risk over time.

p.1

Summary of findings

The homes provide comfortable, well-equipped living environments that are fit for purpose, with only minor enhancements needed to further strengthen children’s overall lived experience. Inspection report for supported accommodation provider: Safe Haven Support Solutions 2 Staff are reflective, knowledgeable, and skilled in trauma-informed practice, working within a supportive organisational culture characterised by strong teamwork, effective communication, and confidence in leadership.

p.1

Summary of findings

Support plans effectively promote placement stability, positive relationships, and gradual progress through consistent routines, key worker involvement, and strong multi-agency collaboration, contributing to improved outcomes for children.

p.2

Summary of findings

Leaders and managers are aware of shortfalls in relation to the views of the child across key documents, improvements to the matching process and minor accommodation improvements.

p.2

Overall experiences and progress of children

Children make measurable progress from their starting points. Some children are initially reluctant to engage in learning and structured activities. However, staff consistently support them with patience and encouragement. This helps children to make gradual and sustained progress over time. Children make small but important gains in key areas. These include increased engagement, stronger relationships, improved behaviour and reduced risks.

p.2

Overall experiences and progress of children

Staff speak positively about working for the organisation. They are reflective, knowledgeable and engaged practitioners who understand children’s needs and use trauma-informed approaches within a supportive culture. Staff describe strong teamwork and effective communication and have confidence in managers. This contributes to a stable and effective environment for children.

p.2

Overall experiences and progress of children

All children have a support plan. These plans reflect strengths in promoting placement stability, building positive relationships and supporting gradual progress in children’s behaviour and engagement. Consistent routines, key-worker support and effective work with other professionals contribute to improved safety and reduced risks. However, weaknesses limit their effectiveness, as plans do not consistently capture the child’s views or provide evidence of meaningful consultation, which reduces how well they reflect children’s individual needs.

p.2

Overall experiences and progress of children

Children live in homes that provide comfortable and well-equipped living spaces. These reflect appropriate consideration of children’s needs and staff working arrangements. Overall, the homes are of good quality and fit for purpose. Minor improvements are needed to further strengthen the environment and enhance children’s day-to-day experiences.

p.2

Overall experiences and progress of children

Of the 10 children who moved on from Safe Haven over the past 12 months, eight transitions were planned and showed positive progress towards greater independence, returning to live with family or completing short-term placements. The remaining two transitions were unplanned. However, in both cases, staff acted in children’s best interests to ensure that their needs, safety and long-term wellbeing were better supported through alternative placements and interventions. Inspection report for supported accommodation provider: Safe Haven Support Solutions 3

p.2

How well children are helped and protected

Staff receive a comprehensive range of training and regular, high-quality supervision. Alongside regularly reviewed risk plans for children, this equips staff with the skills and knowledge to support children effectively when they are distressed, upset or worried. However, further development is needed to ensure that plans consistently capture children’s views, which would strengthen how well they reflect children’s individual needs.

p.3

How well children are helped and protected

When children display behaviours that present staff with complex challenges, including incidents involving damage to property and police involvement, staff consistently try to de-escalate situations and help children to calm. Some interventions are successful. All incidents are recorded and shared with relevant professionals and Ofsted in line with requirements.

p.3

How well children are helped and protected

Complaints and incidents are managed effectively. There is clear evidence of timely responses, thorough investigations and effective work with other professionals. This reflects a culture where concerns are taken seriously. Leaders use this information to promote learning and improvement and to maintain a clear focus on children’s needs.

p.3

How well children are helped and protected

Children going missing is not common. More often, incidents relate to children being absent or returning late. When children are missing, staff understand and follow reporting and escalation procedures. Records show that staff take appropriate action to safeguard children and support their safe return.

p.3

How well children are helped and protected

Leaders and managers undertake all required pre-employment checks when recruiting staff, ensuring full compliance with Schedule 1 requirements.

p.3

The effectiveness of leaders and managers

Leaders and managers are effective and maintain a clear focus on improving outcomes for children. They understand the service’s strengths and areas for development. They are reflective and respond to feedback, which is evident in the progress children make. This includes children remaining in their homes until adulthood and moving on in a planned way.

p.3

The effectiveness of leaders and managers

Leaders learn from experience, including when placements have been challenging. They recognise the importance of maintaining stability for children, while strengthening risk assessment and planning where needed. Leaders show a clear commitment to improvement by refining matching processes, moving away from unplanned emergency placements and towards more planned admissions, and giving careful consideration to location and safety.

p.3

The effectiveness of leaders and managers

Workforce development and retention are strengths, supported by positive and constructive relationships with local authorities and other professionals. Feedback highlights effective communication, including regular updates and reviews, which supports strong multi-agency working. Leaders demonstrate sound strategic Inspection report for supported accommodation provider: Safe Haven Support Solutions 4 awareness, including making best use of resources, understanding service demand and taking a measured approach to growth. The leadership structure is evolving to provide clearer roles and responsibilities, and leaders are open to external feedback to support ongoing improvement.

p.3

The effectiveness of leaders and managers

Leaders and managers promote external scrutiny and welcome quality assurance visits from local authorities. Since registration in January 2024, three visits have taken place. Leaders have addressed and completed the actions identified.

p.4

The effectiveness of leaders and managers

Supervision and appraisal systems are well embedded across the service. Staff receive regular, reflective supervision that is clearly recorded and focused on their professional development. Appraisal processes strengthen this by reviewing performance and identifying development needs. This ensures that staff are supported, held to account and able to improve their practice. Inspection report for supported accommodation provider: Safe Haven Support Solutions 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates; and

p.5

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child (Regulation 7 (1)(2)(a)(b)).

p.5

Requirement Due date

Leaders and managers must ensure that the views of children are detailed across both support plans and risk plans. 12 September 2026

p.5

Recommendations

 The registered person should ensure that the supported accommodation settings are nurturing and supportive environments that meet the needs of young people, and that they will always be homely and welcoming environments. (Guide to the Supported Accommodation Regulations including Quality Standards, page 29)  The registered person should ensure that they have a system in place to record fully the impact that the placement will have on the existing group of young people in that setting and vice versa. (Guide to the Supported Accommodation Regulations including Quality Standards, page 17) Inspection report for supported accommodation provider: Safe Haven Support Solutions 6

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Safe Haven Support Solutions 7

p.6

Supported accommodation provider details

Registered provider: Safe Haven Support Solutions Limited

p.7

Supported accommodation provider details

Registered provider address: 81, Tandem Mill Road, Newport, NP19 4DP

p.7

Supported accommodation provider details

Registered service manager: Adalbert Rugeruza

p.7

Inspector

Linda Bond, Social Care Inspector Inspection report for supported accommodation provider: Safe Haven Support Solutions 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8