Trevone House

Inspection report for supported accommodation provider: Trevone House 1 SENSITIVE-OFSTED USE ONLY

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Trevone House Registered provider: Homes 2 Inspire Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider in the South West region. The provider can accommodate up to 11 individuals in single occupancy flats that are limited to accommodating looked-after children or care leavers, and up to 8 individuals in 4 shared or group-living homes that are not limited to accommodating looked-after children or care leavers.

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provider

At the time of the inspection, 6 looked-after children and care leavers aged 16 or 17 were accommodated.

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provider

The service manager registered with Ofsted at the same time as the provider in October 2023.

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provider

Inspection dates: The inspection was announced on 11 May 2026 and started that day. The inspector was on site from 13 May 2026 to 15 May 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Children experience a nurturing and supportive environment, with warm, welcoming and thoughtful staff interactions. This helps children feel valued and builds trust. Positive relationships contribute to placement stability and a sense of belonging, which supports resilience and long-term progress.

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Summary of findings

The provider operates a different service that is not part of the supported accommodation provision in two of the flats within the same building, known as wellbeing provision. Although this provision of the service is registered under the Care Quality Commission, the leaders and managers have not sufficiently Inspection report for supported accommodation provider: Trevone House 2 SENSITIVE-OFSTED USE ONLY

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Summary of findings

challenged the local authority to ensure that the service is operating in line with the supported accommodation regulations.

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Summary of findings

Leaders and managers are reflective and have some understanding of the strengths and weaknesses of the service. However, managers do not always have effective oversight of referrals, incidents and children’s records, which impacts on children receiving consistent support.

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Overall experiences and progress of children

Children build positive relationships with staff who provide support that is sensitive and responsive to their needs. Children say they feel safe and supported and can raise concerns or complaints with trusted staff at any time, receiving the reassurance that these will be addressed. Professional feedback is positive and reflects staff’s commitment to children’s welfare and progress.

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Overall experiences and progress of children

Staff are ambitious for children and support children to do well in education, training or employment. When children are not involved in education, staff actively encourage children to explore other options available and engage in other activities. Children are well supported by staff to develop independence, for example by helping with budgeting so that children can have increasing responsibility for their finances. As a result, children make steady academic progress, build confidence and develop essential skills for independence and future opportunities.

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Overall experiences and progress of children

Children, including those who speak English as an additional language, are supported to actively participate in decisions about their lives with translated documents, interpreters and advocates. This helps children to feel included and ensures that they can engage in the support being offered to them and have their say.

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Overall experiences and progress of children

Children are generally in good health and are supported to improve their health. A qualified nurse is available on site for wellbeing support as well as physical health. Children manage their own medication, unless they request support for a time- limited period. On one occasion, a child requested support with administering medication, which was provided, but this was not recorded in the child’s file. Although the support overall improves children’s physical health, the lack of recording could lead to errors in medication.

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Overall experiences and progress of children

Children’s transitions, both moving into and out of accommodation, are managed in a sensitive and carefully planned way. Children have the opportunity to share their views during the admission process and post admission. Children receive a child- centred guide, outlining what they can expect from the service. When children move on, staff help with their transition, keeping in contact with them after they leave and helping them to settle into their next home.

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Overall experiences and progress of children

Children’s case records generally reflect their lives and the work that is carried out with them. However, sometimes important information about children is not Inspection report for supported accommodation provider: Trevone House 3 SENSITIVE-OFSTED USE ONLY

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Overall experiences and progress of children

recorded effectively by staff. Staff do not always capture children’s views and wishes effectively or include these in their plans. This impacts managers’ ability to understand and act on children’s views and ensure that children are actively included in planning and decision-making.

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Overall experiences and progress of children

Children feel supported in developing and maintaining supportive relationships with friends and family. The children have visitors to their accommodation and can spend time with their family in the community and at their family homes.

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Overall experiences and progress of children

Children’s homes are comfortable, safe and secure. The overall quality of accommodation promotes children’s sense of belonging and their positive self- esteem. However, in some communal areas, notices and posters detract from the homely environment and feel institutionalised.

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How well children are helped and protected

Children who go missing from home experience well-coordinated responses from staff; these incidents are also escalated appropriately to managers.

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How well children are helped and protected

Children receive help to manage their behaviour and feel safe. Staff use a warning system to address behaviour that is unsafe, and children are encouraged to learn from any incidents. Staff understand the support needs of children; these are effectively detailed in risk assessments and support plans. Staff manage incidents well, including managing relationships between children, and they apply clear, consistent boundaries that contribute to children feeling safe. Children know and understand these boundaries and say that this helps them to feel safe.

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How well children are helped and protected

Staff provide effective support to children to help them understand known risks. They support children to understand the risks of knives and exploitation. This has been delivered as a group, based on staff’s self-research. However, some staff have not received training on specific risks for children. This impacts on their understanding in managing these risks with children. On one occasion, staff and managers did not effectively manage an incident involving weapons. Leaders and managers also failed to notify the police or Ofsted of this incident.

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How well children are helped and protected

Leaders operate part of the service as a ‘wellbeing suite’. This part of the service is registered with the Care Quality Commission. However, the provider has accepted children under the age of 16, with complex emotional and behavioural needs, into these suites. They live in the same building as the supported accommodation service and have access to communal areas of the building. Leaders and managers try to manage the contact these 2 groups of children will have with each other; however, this causes disruption and restriction for all children involved, as they do not have full access to communal areas at all times.

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How well children are helped and protected

Managers make sure that staff who are recruited to the organisation are safe and suitable to work with children. Leaders have implemented robust safer recruitment processes, and risk assessments are undertaken on any information identified from Disclosure and Barring Service checks. Staff receive effective inductions into the Inspection report for supported accommodation provider: Trevone House 4 SENSITIVE-OFSTED USE ONLY

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How well children are helped and protected

service, ensuring that they have the necessary skills to work with children. Staff competency is checked following induction. However, on one occasion, staff competency was assessed against the wrong regulatory framework, meaning their suitability for working in supported accommodation had not been tested effectively.

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The effectiveness of leaders and managers

Staff have a strong drive and passion for their role and commitment to the children. Staff are approachable, friendly and strong advocates for children. Managers and staff maintain effective communication with social workers and other professionals. This coordinated approach benefits children through timely responses to needs and improved care planning.

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The effectiveness of leaders and managers

Leaders and managers have not implemented an effective admission process. This has led to children being admitted to the service who are not ready to live in supported accommodation. For two children, their history of carrying weapons was not adequately assessed at the point of admission. However, staff have managed to provide support subsequently, and their risks have now reduced. Leaders and managers have not always demonstrated robust decision-making in ensuring that children are safe and suitable to live in the service.

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The effectiveness of leaders and managers

Leaders and managers understand the plans for the children and monitor the progress that individual children make. They can demonstrate the positive impact that the support the children have received has had on their progress. A quality assurance team regularly monitors the quality of support and practice. The team provides clear reflection on practice and has identified recordings on children’s files that need improving. Despite these robust systems being in place, managers have not provided quality of support reviews within timescales.

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The effectiveness of leaders and managers

Staff feel well supported by leaders and managers. Staff receive annual appraisals to review their practice. Staff and managers participate in team meetings and group supervision, where children’s needs and risks are discussed. Staff receive regular supervision and report feeling listened to and encouraged to develop their practice. Staff supervision records are not recorded effectively. Records sampled did not appear reflective or have clear objectives to support staff to understand and develop their practice. The registered manager has no oversight of agency staff training, supervision and appraisals.

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The effectiveness of leaders and managers

Leaders and managers have not been able to demonstrate sufficient understanding of the scope of the wellbeing suite and the impact this has on the registered service as a whole. The organisation’s statement of purpose details these wellbeing suites, even though leaders and managers are clear that these are operating outside the scope of the regulations. The lack of clarity regarding this provision has led to vulnerable children being accepted into the service without a clear framework for how the service is operating, placing children at risk. Inspection report for supported accommodation provider: Trevone House 5 SENSITIVE-OFSTED USE ONLY

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(f)(g)) 17 July 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it; 1 July 2026 Inspection report for supported accommodation provider: Trevone House 6 SENSITIVE-OFSTED USE ONLY

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f) (4)(a)(i)(ii)(iii)(b))

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Requirement Due date

The registered person must compile a statement (“the statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking—

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Requirement Due date

its purpose, including its ethos, core aims and function;

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Requirement Due date

the services it provides for children it accommodates and supports;

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Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation and support, including the age range, number and sex of the children;

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Requirement Due date

how it ensures that the child’s rights and views are at the centre of the support, service delivery and planning. 17 July 2026 Inspection report for supported accommodation provider: Trevone House 7 SENSITIVE-OFSTED USE ONLY

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Requirement Due date

Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose. (Regulation 9 (1)(a)(c)(d)(i) (4))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe; (Regulation 7 (1) (2)(a)(b)(c)) 17 July 2026

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Recommendation

 The registered person should ensure that the quality of support review clearly identifies any actions required for the next 6 months of delivery within the service, including any specific actions to individual settings if appropriate, and how those actions will be addressed. The whole review process and the resulting report should be used as a tool for continuous improvement of the service. The processes the registered person puts in place to enable such a review to take place should allow for a report to be generated at least once every 6 months. This report should be sent within 28 days of completion to Ofsted and the accommodating authority of all young people in the service who are looked-after children or care leavers. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 62)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Trevone House 8 SENSITIVE-OFSTED USE ONLY

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Supported accommodation provider details

Registered provider: Homes 2 Inspire Limited

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Supported accommodation provider details

Registered provider address: Black Country House, Rounds Green Road, Oldbury B69 2DG

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Supported accommodation provider details

Registered service manager: Jessamy Albrechtsen

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Supported accommodation provider details

Email address: Jessamy.Albrechtsen@homes2inspire.co.uk

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Inspector

Shelley Chowdhury, Social Care Inspector Inspection report for supported accommodation provider: Trevone House 9 SENSITIVE-OFSTED USE ONLY

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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