Children's Home run by Jigsaw Care Services Limited in West Northamptonshire

Inspection report for children’s home: 2864420 1 Registered provider: Jigsaw Care Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned and provides care for up to 3 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living at the home and was spoken with as part of the inspection process.

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Information about this children’s home

This was the first inspection of the home since it registered with Ofsted on 15 December 2025. The inspection was supported by the registered manager and deputy manager.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2864420 2

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Summary of findings

The child is making considerable progress in their education, reflecting the high aspirations that staff hold for them. Their views, wishes and feelings are actively sought and used to inform both care planning and daily practice. While there have been challenges in management arrangements, there has been no evident negative impact on the child, and clear plans are in place to address identified concerns. However, staff do not currently have the level of training outlined in the statement of purpose to fully support the home’s therapeutic ethos, resulting in some inconsistency in how the child is supported during more challenging periods.

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Overall experiences and progress of children and young people: good

The child is making clear progress from their starting point since moving to the home and is developing strong, positive relationships with staff. Leaders and staff speak positively about the child and demonstrate high aspirations for their future. The home environment is warm and welcoming; however, opportunities to further personalise the space to better reflect the child’s identity and preferences are limited.

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Overall experiences and progress of children and young people: good

The child is making considerable progress in education. Strong routines and consistent encouragement from staff have supported the child to attend school regularly following a significant period out of education. The independent reviewing officer and virtual school have both expressed pride in the child’s educational progress.

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Overall experiences and progress of children and young people: good

Staff are proactive in seeking and responding to the child’s views. Creative and celebratory weekly newsletters are used to recognise and highlight the child’s achievements. The child has also been supported to create a personalised ‘wishes’ box, enabling them to share their wants and feelings at any time. Management regularly review this and respond promptly to ensure the child feels heard.

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Overall experiences and progress of children and young people: good

The child benefits from both planned and unplanned key-work sessions. A monthly planner is tailored to the child’s needs, focusing on topics that educate and support their development. Staff and the deputy manager engage the child in thoughtful and sensitive discussions, helping them to understand situations and empowering them to develop strategies to keep themselves safe.

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How well children and young people are helped and protected: good

Staff demonstrate a strong and proactive approach to searching for children when they leave the home. They respond promptly and take appropriate action to locate children quickly and ensure their safety. For example, on one occasion when a child left their education provision, staff commenced searching the local area within 8 minutes. Inspection report for children’s home: 2864420 3 The deputy manager demonstrates a resourceful approach to supporting the child to reduce their nicotine use. Creative strategies are used to help the child understand the impact on their physical health in a non-judgemental and supportive way. Clear, consistent boundaries and routines implemented by staff have contributed to the child making notable progress in reducing their nicotine consumption.

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How well children and young people are helped and protected: good

Staff are not adequately trained to support the child when they struggle with their emotions. On one occasion, staff members did not apply the home’s therapeutic approach when supporting the child through a difficult time, consequences were immediately applied when a child was struggling, and the child was left alone for periods of time without anyone checking on their emotional wellbeing.

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How well children and young people are helped and protected: good

When the child raises concerns about staff practice, managers respond promptly and appropriately. Internal procedures are followed, and relevant professionals, including the local authority designated officer, are kept informed. However, the support provided to the child following these concerns is limited. The child is not consistently kept updated in an age-appropriate manner about the actions being taken to ensure their safety, which reduces opportunities for reassurance and understanding.

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The effectiveness of leaders and managers: good

The home is led by an experienced and committed registered manager, supported effectively by the deputy manager. There have been challenges that have impacted the consistency of leadership, including the departure of two home managers, which created some uncertainty for staff. Despite this, the registered manager has clear development plans in place for the home. The deputy manager is forward thinking and has taken proactive steps to ensure that these challenges have not adversely affected the child’s care or experiences.

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The effectiveness of leaders and managers: good

Staff say they feel supported and valued. When staff raise concerns, they are addressed appropriately, and documentation is extensive. Staff are kept updated throughout this process and say their voice is heard.

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The effectiveness of leaders and managers: good

Supervision sessions are reflective and child focused, supporting both the needs of the child and the wellbeing of staff. These sessions incorporate safeguarding scenarios, which help to develop staff knowledge and strengthen practice. There have been occasions when supervision has not always been consistently delivered. However, leaders have taken effective action and addressed this to improve the consistency and quality of supervision.

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The effectiveness of leaders and managers: good

The deputy manager encourages staff to reflect and learn from incidents. Staff take part in individual reflection of incidents, and learning is implemented into their practice. Personal development plans are completed to ensure that staff have clear goals on how to improve their practice for the child.

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The effectiveness of leaders and managers: good

Plans in place to keep the child safe vary in quality and level of detail. New and emerging risks, as well as incidents, are not consistently reflected or updated within these plans. Inspection report for children’s home: 2864420 4 Some management plans lack clear, specific guidance and actionable steps for staff to follow to ensure the child is effectively safeguarded. While therapeutic approaches are referenced within management plans, staff have not received the necessary training to implement these strategies effectively.

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The effectiveness of leaders and managers: good

Information gathered prior to the child moving into the home is detailed and has been effectively incorporated into internal documentation. However, leaders did not fully explore or record long-term staffing ratios, which had the potential to impact the child’s stability of care. Additionally, child-specific training identified before the child’s admission has not been completed. This has, at times, affected staff confidence and their ability to consistently meet the child’s needs effectively. Inspection report for children’s home: 2864420 5

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Statutory requirement

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received. (Regulation 13 (1)(b) (2)(a)(c)(e)(f)(g)(ii))

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Requirement Due date

In particular, the registered person must ensure that staff have the skills and knowledge to deliver the home’s ethos and statement of purpose, that when children move into the home, clear plans with the local authority are made to support the child, and that assessments of risk are updated with new information and have clear detailed management plans. 4 September 2026 Inspection report for children’s home: 2864420 6 The registered person must ensure the child’s welfare following any concerns they have raised, and that the child is updated of their complaints.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2864420 7

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Children’s home details

Registered provider: Jigsaw Care Services Limited

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Children’s home details

Registered provider address: Beckett House, 14 Billing Road, Northampton, Northamptonshire NN1 5AW

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Children’s home details

Responsible individual: Glenis Staiger-Grant

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Inspectors

Louisa West, Social Care Inspector Rachael Jones, Social Care Inspector Inspection report for children’s home: 2864420 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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