Early years · Early years complaint outcome
The Nursery
Summary
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- Inspection datesingle source
10 Jun 2026
- URN verified
EY415532
Deep dive
What this report says
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Tone of the report
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Strengths
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- improve record keeping to ensure that information is clearly recorded and accessible in order to maintain a clear overview of children's individual experiences and safeguard children effectively. p.2
- There has been a robust response to staff training and skills and staff have their improved knowledge and understanding regarding behaviour management, including in relation to using and recording any instances of physical intervention. p.2
Concerns
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- On 02 June 2026, we received concerns that the provider was not meeting requirements relating to safeguarding policies and procedures, concerns about children's safety and welfare, suitable people, supporting and understanding children's behaviour and safety and suitability of premises, environment and equipment. p.1
- We suspended the provider's registration on 02 June 2026 because we believe children may be at risk of harm. p.1
- Suspension allows time for the provider to take steps to reduce or eliminate the risk of harm to children. p.1
- We are satisfied that the identified risk of harm to children has been removed. p.2
Next steps
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Anatomy of the report
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- Pages
- 3
- Words of findings
- 816
- longer than usual (typical 281)
- Reading level
- Hard
- Flesch 33, typical 42
- Average sentence
- 20 words
- Next steps
- 1
- typical 1
- Hedged sentences
- 2%
- “some”, “not always”, “most”…
Where the words go
Full report text
Summary of outcome
All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.
p.1
Summary of outcome
On 02 June 2026, we received concerns that the provider was not meeting requirements relating to safeguarding policies and procedures, concerns about children's safety and welfare, suitable people, supporting and understanding children's behaviour and safety and suitability of premises, environment and equipment.
p.1
Summary of outcome
We suspended the provider's registration on 02 June 2026 because we believe children may be at risk of harm. Suspension allows time for the provider to take steps to reduce or eliminate the risk of harm to children. The provider has a right to appeal against a suspension. The provider may not provide childcare for which registration is required while the suspension is in place and may commit an offence if they do so.
p.1
Summary of outcome
On 08 June 2026, we carried out a regulatory visit. We found the provider was not meeting some of the requirements. We have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.
p.1
Actions needed by 02 July 2026:
n improve the policies and procedures in relation to allegations against members of staff, to ensure that that these are responded to appropriately, in line with the local safeguarding partnership procedures
p.1
Actions needed by 02 July 2026:
n improve procedures to ensure leaders gather comprehensive information during recruitment and during ongoing employment regarding staff suitability, including in relation to health, and ensure this information is used to inform risk assessments
p.1
Actions needed by 02 July 2026:
n improve staff's knowledge and skills in relation to understanding children's behaviour and in responding in an appropriate manner, including times when it is necessary to use physical intervention and how to undertake this safely and appropriately
p.1
Actions needed by 02 July 2026:
n ensure that supervisions are conducted within appropriate timescales, taking into account the individual context of staff members n improve key person arrangements to ensure that children's care is tailored to meet their individual needs and help families engage with more specialist support if appropriate
p.1
Actions needed by 02 July 2026:
n improve the behaviour policy to ensure that children's behaviour is responded to appropriately, so that staff understand how and when to apply behaviour strategies, including understanding when physical intervention is an appropriate strategy
p.2
Actions needed by 02 July 2026:
n ensure that when physical intervention is used, this is documented and parents /carers are informed on the same day, or as soon as reasonably practicable
p.2
Actions needed by 02 July 2026:
n ensure clear arrangements are put into place for children who have special educational needs and/or disabilities. This includes maintaining clear record keeping, assessing progress, undertaking actions as recommended by external professionals and ensuring that individualised plans are in place to support children who have specific needs
p.2
Actions needed by 02 July 2026:
n ensure that risk assessments are in place, both in regard to the suitability of staff and during times when physical intervention is required
p.2
Actions needed by 02 July 2026:
n improve record keeping to ensure that information is clearly recorded and accessible in order to maintain a clear overview of children's individual experiences and safeguard children effectively.
p.2
Actions needed by 02 July 2026:
We will monitor the provider's response to ensure the actions are successfully completed. The provider is still registered with Ofsted.
p.2
Actions needed by 02 July 2026:
On 03 July 2026, the provider responded to the actions set. We found that the provider had improved their knowledge and understanding of safeguarding policies and procedures, including in relation to allegations. Improvements had been made to procedures to ensure all staff are suitable for their role, both when recruiting and during employment. There has been a robust response to staff training and skills and staff have their improved knowledge and understanding regarding behaviour management, including in relation to using and recording any instances of physical intervention. There have also been improvements to staff supervisions and key person arrangements. The arrangements for special educational needs and/or disabilities have been improved to ensure that records are clear and support is in place. Risk assessments are in place regarding the suitability of staff and in relation to the use of physical intervention. Overall, the procedures for information and record keeping
p.2
Actions needed by 02 July 2026:
have been improved, with the implementation of new leadership roles to support this.
p.2
Actions needed by 02 July 2026:
We are satisfied the provider has met the safeguarding and welfare actions raised.
p.2
Actions needed by 02 July 2026:
On 06 July 2026, we lifted the suspension because the provider took appropriate action to deal with the matter that led to the suspension. We are satisfied that the identified risk of harm to children has been removed. The provider is still registered with Ofsted.
p.2
Publication of complaints
We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.
p.3
Publication of complaints
We publish details of complaints on our website for a period of five years.
p.3
Publication of complaints
For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .
p.3
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