16 Plus Care Support Solutions Ltd

Inspection report for supported accommodation provider: 16 Plus Care Support Solutions Ltd 1 16 Plus Care Support Solutions Ltd Registered provider: 16 Plus Care Support Solutions Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 24 children in 10 shared or group-living homes that are limited to accommodating looked-after children and care leavers.

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provider

At the time of this inspection, this service was providing supported accommodation for 15 children aged 16 and 17.

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provider

The registered service manager has been in post since the organisation was registered in August 2023.

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provider

Inspection dates: The inspection was announced on 18 May 2026 and started that day. The inspectors were on site from 19 to 20 May 2026.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

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Summary of findings

Children make good progress from their starting points. Staff build meaningful and positive relationships with the children. Children feel safe and supported, which helps them to develop the confidence and skills they need as they move towards adulthood.

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Summary of findings

Children benefit from individualised support that responds to their needs and risks. Staff provide a range of opportunities that help children to thrive and flourish. Inspection report for supported accommodation provider: 16 Plus Care Support Solutions Ltd 2 Effective leadership and management lead to positive outcomes for children. The manager is visible and well known to children and supports staff to provide child- centred care.

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Summary of findings

Leaders and managers are actively addressing areas that continue to need development and improvement.

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Overall experiences and progress of children

All children have support plans in place. These plans are of a consistently high quality. They are well written, detailed and clearly structured, with a strong focus on each child as an individual. The plans reflect children’s views, wishes and needs and provide staff with clear, practical strategies to support the development of independent living skills.

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Overall experiences and progress of children

Children’s plans are regularly reviewed, which enables staff to track progress over time. This helps to show the positive experiences children have while living in the supported accommodation and the outcomes they achieve. Records are maintained in a child-friendly format and provide staff with clear, accessible information to guide day-to-day support.

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Overall experiences and progress of children

Records include detailed accounts of interactions between children and staff, focusing on areas that promote independence. They cover a broad range of skills, which helps to ensure that support is purposeful and tailored to each child as they develop greater independence and confidence.

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Overall experiences and progress of children

Children speak positively about their experiences of living in the supported accommodation. This is reflected in consistently positive feedback from professionals. Strengths include strong, trusting relationships between staff and children, and support that responds to individual needs. The accommodation is generally homely and well maintained. However, some properties would benefit from improvement to better reflect and celebrate children’s diverse identities.

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Overall experiences and progress of children

Children reported feeling settled, safe and happy, and described being able to build trusting relationships with staff who know them well and care about them. This secure and supportive environment enables children to strengthen their sense of identity, build confidence and make meaningful progress.

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How well children are helped and protected

Leaders and managers have a strong understanding of how to keep children safe. Following incidents, they take a structured and timely approach to reviewing concerns and making decisions. Records show that concerns are clearly recorded, enquiries are initiated promptly and outcomes are proportionate, including formal action where necessary.

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How well children are helped and protected

More complex safeguarding matters are appropriately escalated through multi- agency processes. Leaders and managers consistently notify safeguarding agencies Inspection report for supported accommodation provider: 16 Plus Care Support Solutions Ltd 3 of significant incidents. However, not all incidents are notified to Ofsted in line with regulation 27. This limits Ofsted’s ability to maintain proper oversight of the service and to understand how effectively children are being safeguarded.

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How well children are helped and protected

A range of tools helps staff to understand the risks faced by children. Risk assessments and screening tools are in place for all children and are reviewed regularly. However, risk assessments do not consistently capture the specific and more complex risks for unaccompanied asylum-seeking children. Leaders and managers have already addressed this shortfall.

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How well children are helped and protected

Leaders and managers follow robust recruitment processes. This ensures that all required checks are completed and that the organisation meets the requirements of Schedule 1.

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The effectiveness of leaders and managers

Overall, leaders and managers provide strong and increasingly effective leadership. This is underpinned by reflective practice, clear strategic oversight and a sustained focus on improving outcomes for children.

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The effectiveness of leaders and managers

Senior leaders have a clear understanding of the service’s current challenges, including workforce consistency and the limitations of the supported accommodation model, and take purposeful action to improve the service. This is strengthened by the field manager’s effective operational leadership, which is driving improvements in practice, staff development and accountability through structured systems, targeted training and a clear focus on outcomes for children.

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The effectiveness of leaders and managers

Leaders and managers generally demonstrate thoughtful practice when considering referrals and admissions. The process includes multi-agency consultation, careful review of information and input from staff. This means that most children are appropriately matched to placements that support their safety and independence. However, there is no clear, recorded process that sets out how decisions about children’s suitability and readiness for supported accommodation are made. This limits transparency and oversight of decision-making.

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The effectiveness of leaders and managers

Leaders and managers demonstrate reflective practice and respond appropriately when placements are not suitable. They take proportionate action to support children to move on in a planned and well-managed way. This shows a willingness to learn and prioritise children’s needs. However, it also highlights the need to strengthen matching processes to reduce the likelihood of unsuitable placements.

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The effectiveness of leaders and managers

Staff have access to a wide range of training, and workforce development is a consistent strength. There are some areas for improvement, including ensuring that all staff complete mandatory training, embedding consistency in practice and recording, and sustaining staff engagement. Leaders and managers address these areas proactively. They provide cohesive and aspirational leadership and maintain a clear focus on improving outcomes for children. Inspection report for supported accommodation provider: 16 Plus Care Support Solutions Ltd 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(b)(f)) 28 August 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(g)) 28 August 2026

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Recommendations

 The registered person should ensure that the supported accommodation settings are nurturing and supportive environments that meet the needs of children and are always homely and welcoming. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 29)  The registered person should ensure that they have a system in place to record fully the impact that the placement will have on the existing group of children in that setting, and vice versa. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 17) Inspection report for supported accommodation provider: 16 Plus Care Support Solutions Ltd 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: 16 Plus Care Support Solutions Ltd 6

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Supported accommodation provider details

Registered provider: 16 Plus Care Support Solutions Ltd

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Inspectors

Linda Bond, Social Care Inspector Karen O’Neill, Social Care Inspector Inspection report for supported accommodation provider: 16 Plus Care Support Solutions Ltd 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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