Lynn Haven Limited

Inspection report for residential family centre: Lynn Haven Limited 1 Lynn Haven Limited Lynn Haven Limited 4 Topper Street, Cambridge CB4 2WL Inspected under the social care common inspection framework

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Information about this residential family centre

The centre registered with Ofsted in April 2025 and is privately owned. It provides monitoring and assessment for up to 3 families. Assessments are generally completed in 12 weeks; however, they can extend to up to 16 weeks. The centre uses a range of assessment models and frameworks, including ParentAssess.

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Information about this residential family centre

The manager registered with Ofsted in April 2026.

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Overall experiences and progress of

children and parents, taking into account good

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Overall experiences and progress of

How well children and parents are helped and protected good

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Overall experiences and progress of

The effectiveness of leaders and managers good

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Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

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Overall experiences and progress of

Date of previous inspection: 8 September 2025

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Overall experiences and progress of

Overall judgement at last inspection: inadequate

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Overall experiences and progress of

Enforcement action since last inspection: On 8 September 2025, a full inspection resulted in an inadequate judgement. Compliance notices were issued relating to regulations 8 and 10 of The Residential Family Centre Regulations 2002. On 12 November 2025, a monitoring visit took place, during which it was identified that, although leaders and managers had not addressed all the concerns raised at the previous inspection, there were no serious or widespread failures, and no further compliance notices were issued. Inspection report for residential family centre: Lynn Haven Limited 2

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Summary of findings

There have been no families living at the centre since December 2025. Since the last full inspection, a new manager has been appointed and has registered with Ofsted. A new responsible individual is also in post, and a new, experienced assessing social worker has been commissioned. Leaders and managers have met all the requirements and recommendations raised at the last inspection. They have ensured that staff have received the necessary training to support future families. Although these skills have yet to be used directly with families at the centre, leaders have provided staff with learning and development opportunities and have tested their theoretical effectiveness in various ways.

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Overall experiences and progress of children and parents: good

No families have moved into the centre since the last inspection. One family has moved out.

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Overall experiences and progress of children and parents: good

The centre is well equipped, modern and spacious. The families’ bedrooms contain all the amenities they need to comfortably look after their babies. There are adequate communal spaces and a well-resourced playroom. The garden is a well- maintained and suitable space for babies and toddlers to play.

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Overall experiences and progress of children and parents: good

Admission paperwork completed before families move into the centre has been strengthened. Parents now carry out a self-assessment at the start of their time at the centre. This helps to identify support needs from the parents’ perspective early on, ensuring that they have an input into the help and support that they receive.

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Overall experiences and progress of children and parents: good

Leaders and managers have identified the support services available in the local area. Staff have carried out visits to these services, including the local children’s hub and support services for domestic violence and drugs and alcohol misuse. This has enabled staff to develop links with local services that may support parents staying at the centre.

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Overall experiences and progress of children and parents: good

Leaders and managers understand the importance of gathering parents and families’ views and using this feedback to improve the service. Parents have access to feedback forms and suggestion boxes. When parents have requested resources such as additional toys and sensory items for babies, they have been purchased.

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How well children and parents are helped and protected: good

Leaders and managers have made improvements to the admissions and initial suitability assessments of families. Despite no families having come to live at the centre, several families have been referred to the centre, with initial suitability assessments completed. The initial assessment of families is thorough and child focused throughout. Leaders and managers have considered all the information Inspection report for residential family centre: Lynn Haven Limited 3 available to them and requested further information before making decisions on suitability. When high risks have been identified, leaders and managers have put in place additional strategies and support to enable them to care for the family.

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How well children and parents are helped and protected: good

Leaders and managers have commissioned a new, experienced independent social worker. This social worker will carry out parental assessments using an assessment model that is in line with the centre’s statement of purpose.

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How well children and parents are helped and protected: good

Staff receive training that equips them with the knowledge and skills necessary to carry out their roles. Staff receive up-to-date training and guidance from an NHS community midwife in relation to babies’ care, feeding and safe sleep practices. This increases the likelihood that the support offered to parents is in line with current health guidelines.

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How well children and parents are helped and protected: good

Leaders and managers ensure that the forms and documents used for recording in the centre are appropriate and support staff to record accurately and comprehensively. Staff receive training and guidance in relation to recording and record-keeping in the home. Leaders and managers have further developed this by ensuring that staff undertake scenario-based exercises. These exercises include staff developing their skills in completing the relevant forms and demonstrating how they would manage certain incidents that may occur in the centre. Through these practice processes, staff have demonstrated their knowledge of safeguarding, professional boundaries, and when to step in and support parents and babies who are undergoing assessment.

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How well children and parents are helped and protected: good

Leaders and managers ensure that the centre is a safe environment. Staff carry out regular health and safety and fire checks. When maintenance issues have been identified, they have been rectified promptly.

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The effectiveness of leaders and managers: good

There have been several changes to the leadership and management of the centre since the last inspection. The centre is managed by a suitably skilled registered manager. The responsible individual started in post in October 2025 and has been assessed as suitable by Ofsted. The manager and the responsible individual are supported by a skilled and committed deputy manager.

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The effectiveness of leaders and managers: good

Leaders and managers are aware of the centre’s strengths and areas for development. They have ensured continual improvements in the service available to families.

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The effectiveness of leaders and managers: good

Leaders and managers ensure that staff understand and apply the home’s ethos and statement of purpose. Staff understand the aims and objectives of the centre.

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The effectiveness of leaders and managers: good

Leaders and managers have developed a comprehensive induction programme for new staff. While there have not been any new members of staff since the previous inspection, this induction programme ensures that staff are provided with clear support and guidance to help them fulfil their roles. Inspection report for residential family centre: Lynn Haven Limited 4 Staff receive frequent supervision, training and team meetings. Staff supervision sessions are reflective and have a clear focus on staff development.

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The effectiveness of leaders and managers: good

On one occasion, the registered manager did not demonstrate professional curiosity when some members of staff raised concerns. The manager did not fully explore staff’s comments to ensure that there were no practice concerns. Inspection report for residential family centre: Lynn Haven Limited 5

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Recommendation

 The registered person should ensure that they take appropriate action to address any issues of concern that they identify or that are raised with them. (Residential family centres: NMS 19.7)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Lynn Haven Limited 6

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Residential family centre details

Registered provider address: 1 Jesslyn Close, Church Way, Weston Favell, Northampton NN3 3FB

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Inspector

Andrea Bounden, Social Care Inspector Inspection report for residential family centre: Lynn Haven Limited 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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