Two Saints Limited

Inspection report for supported accommodation provider: Two Saints Limited 1 Two Saints Limited Registered provider: Two Saints Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is operated by a private provider. The service provides one group living premises and 3 single-occupancy premises that are limited to accommodating looked-after children and care leavers and non-ring-fenced, group-living premises.

p.1

provider

At the time of the inspection, the service was providing support for one child aged 16 to 17 years.

p.1

provider

The service manager, who is also a director and the nominated individual, is registered with Ofsted.

p.1

Inspection dates: 13 to 14 May 2026

The inspection was announced on 11 May 2026 and started that day. The inspector was on site from 13 to 14 May 2026.

p.1

Outcome

Inconsistent quality of service delivery adversely affects some children's experiences, and this may limit their progress. Leaders and managers must make improvements.

p.1

Summary of findings

Children make good progress in all areas; they are all engaged in education or college. Children can take part in a range of activities, including movie nights and barbeques. Children are involved in the décor of accommodation and running of the service.

p.1

Summary of findings

There is inconsistent staff safeguarding practice. When there are serious events, staff do not always take prompt and effective action to support children. This includes sharing safeguarding concerns with partner agencies. Inspection report for supported accommodation provider: Two Saints Limited 2 There is a stable workforce and leadership team who are providing consistent support to children. The manager has addressed the requirements and recommendations from the last inspection. However, the manager's response to one child's complaint was not effective.

p.1

Overall experiences and progress of children

Staff support children to make progress and develop independence skills. They use individualised plans to identify and help children to work to their specific goals. Consequently, children make progress in all areas, such as education, employment, increasing engagement with staff and seeking support with their mental health.

p.2

Overall experiences and progress of children

All the children are engaged in education or employment. One child is being supported to gain a place at the university of her choice. An initiative to run a breakfast club on exam days enables children to feel nurtured and have a nutritional start to the day. Staff helped another child to seek specific training to gain employment.

p.2

Overall experiences and progress of children

Children participate in a variety of activities inside the home and in the community. They arrange movie nights, have summer barbeques and go out as a group to local events. The staff help children to cook meals from the children's own cultures, which are shared with their peers.

p.2

Overall experiences and progress of children

The staff encourage children to have input into how the home is run, and use different methods to gain their views. They use formal methods through surveys and planned time with the children as well as informal conversations. The children contributed to the redesigning of the communal lounge and choosing activities for the garden.

p.2

Overall experiences and progress of children

Children are encouraged to have friends to visit. However, a blanket rule to not allow any friends to visit in the first 2 weeks of the child moving into the home does not reflect an individualised approach.

p.2

Overall experiences and progress of children

Some restrictive practices, such as locks on storage, including fridges, have been implemented without review. These were installed following one child's complaint, and limit children's ability to develop skills for further independent living with others.

p.2

How well children are helped and protected

Staff do not always follow safeguarding procedures. On one occasion, a child who was at risk was not closely monitored and the on-call support were not alerted. Information was not sought to ensure the child's safety on their return from hospital. Once managers were aware, they acted swiftly to safeguard the child and work with professionals. However, actions taken to address these failings were not recorded to ensure accountability.

p.2

How well children are helped and protected

Staff have not supported children effectively during emergencies. On one occasion, a child was distressed in the community and, on another occasion, a child attended Inspection report for supported accommodation provider: Two Saints Limited 3 hospital. While emergency services were called, the on-call policy does not include arranging staff cover so that children can be accompanied in these circumstances. This does not demonstrate a safe, supportive or nurturing approach.

p.2

How well children are helped and protected

Leaders and managers do not consistently follow safeguarding procedures. On 2 occasions, they failed to report appropriately to the local authority designated officer. However, on another occasion, they dealt with a safeguarding allegation swiftly and according to safeguarding procedures. Staff remain not fully aware of the safeguarding procedures.

p.3

How well children are helped and protected

Children rarely go missing from the home. Following incidents when this does occur, staff attempt to locate them and liaise with professionals as appropriate.

p.3

How well children are helped and protected

Before the children move in, the managers consider their likely needs and risks. They assess whether the children are suitable and if they can meet their needs and manage any risks they present. Leaders and managers also consider the effect of new admissions on other children in the homes, particularly regarding any disruption to them achieving their own goals. This helps children to feel secure and supported.

p.3

How well children are helped and protected

Managers ensure that any maintenance and health and safety issues are responded to in a timely manner. The actions from a recent fire risk assessment have been completed or are booked in for completion.

p.3

The effectiveness of leaders and managers

There is a consistent workforce. Managers provide staff, including temporary staff, with a thorough induction, training and support programme. The training needs that were identified at the last inspection have been addressed. Agency and relief workers complete mandatory training and specific training in response to the children's needs. All managers have completed designated safeguarding lead training.

p.3

The effectiveness of leaders and managers

Staff and managers receive regular, effective and well-structured supervisions. Supervisions include staff welfare, organisational aspects and discussions relating to children's needs. Team meetings are used as learning opportunities to improve the service and share any learning from incidents.

p.3

The effectiveness of leaders and managers

Leaders and managers have thorough recruitment practices to ensure that those directly supporting the children are suitable. They ensure that all required checks and risk assessments are completed before staff start work.

p.3

The effectiveness of leaders and managers

Leaders and managers maintain good communication with the children's professional network. They challenge plans for the children to ensure that they are in their best interests. They encourage children to use external support services, such as mental health services and independent visitors. Inspection report for supported accommodation provider: Two Saints Limited 4 Managers respond appropriately when children complain, and feedback the outcome of any investigation. However, a child was not informed of any further actions they could take. This has since been added to the outcome letter.

p.3

The effectiveness of leaders and managers

Leaders and managers have systems in place to monitor, review and evaluate the service and outcomes for children. Managers are developing their use of a database system to improve safeguarding monitoring processes. They are committed to improving and developing the service. Inspection report for supported accommodation provider: Two Saints Limited 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development. (Regulation 4 (1)(2)(a))

p.5

Requirement Due date

In particular, ensure that children are clear about their rights when making a complaint. 2 August 2026

p.5

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

have 24-hour access to help in a crisis or emergency situation;

p.5

Requirement Due date

prepare and implement child protection policies; ensure that staff—

p.5

Requirement Due date

are familiar and act in accordance with child protection policies. (Regulation 5 (1) (2)(a)(i)(iii)(iv)(b)(f)(i)) 2 August 2026 Inspection report for supported accommodation provider: Two Saints Limited 6

p.5

Recommendations

 The registered person should ensure that supported accommodation settings are nurturing and supportive environments that meet the needs of young people. They will always be homely and welcoming environments. In doing so, settings should seek as much as possible to maintain a domestic rather than 'institutional' impression. The use of locks on storage, including fridges, should be reviewed to be used for the minimal amount of time needed. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 29)  The registered person should ensure that staff support young people to build and maintain healthy friendships in the local community and build strong relationships and a support system that will follow the young person into early adult life. Any decisions regarding friends visiting the home should be made on an individual basis. ('Guide to the Supported Accommodation Regulations, including Quality

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023.

p.6

Information about this inspection

The inspection was announced on 11 May 2026 and the inspector was on site from 13 May 2026 to 14 May 2026. Inspection report for supported accommodation provider: Two Saints Limited 7

p.6

Supported accommodation provider details

Registered provider address: Two Saints Ltd, Fareham House, 69 High Street, Fareham PO16 7BB

p.7

Supported accommodation provider details

Nominated individual: Charlotte Buckingham

p.7

Supported accommodation provider details

Registered service manager: Charlotte Buckingham

p.7

Supported accommodation provider details

Email address: Businessdevelopment@twosaints.org.uk

p.7

Inspector

Suzy Lemmy, Social Care Inspector Inspection report for supported accommodation provider: Two Saints Limited 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8