Children's Home run by Lundi Education and Care Services Limited in Derby

Inspection report for children’s home: 2777634 1 Registered provider: Lundi Education and Care Services Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private provider and cares for up to 3 children who may experience social and emotional difficulties.

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Information about this children’s home

The manager was registered with Ofsted in August 2025. This manager has resigned and will be leaving in July 2026. Another manager has been recruited, and their application to register with Ofsted has been received.

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Information about this children’s home

At time of inspection, 2 children were living at the home. The inspector spoke with the children, and they contributed to the inspection.

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Information about this children’s home

The inspector was aware during this inspection that a serious incident that occurred at the home since the last inspection is under investigation by the appropriate authorities. While Ofsted does not have the power to investigate incidents of this kind, actions taken by the setting in response to the incident were considered alongside other evidence available at the time of the inspection to inform inspectors’ judgements.

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Information about this children’s home

This inspection was brought forward to address specific concerns received by Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 23 September 2025 Inspection report for children’s home: 2777634 2 Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children’s home: 2777634 3

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Inspection date Inspection type Inspection judgement

23/09/2025 Full Good 28/08/2024 Full Good Inspection report for children’s home: 2777634 4

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Summary of findings

Children have made some progress from their starting points, including a reduction in their risk levels and progression with their independence skills.

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Summary of findings

Children do not report positive relationships with staff and have made several complaints since the last inspection. These have not always been appropriately investigated to consider learning and staff practice. Children’s voices are not always considered or documented. Consequences and house rules have not always been consistent, and there is some confusion about what rules are in place in the home, leading to inconsistencies. Managers have not always had oversight or consideration of these factors to ensure that children are receiving consistently good care across all areas in the home.

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improvement to be good

Children have made some progress from their starting points. One child has improved their engagement in education and is now sitting their exams. Staff support children in developing independence skills, and both children have taken some positive steps in this area. One child feels confident and prepared to step into the next stage of their life as a result.

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improvement to be good

The communal spaces of the home are well decorated, warm and homely. The children have access to activities they like, such as games consoles, arts and crafts. The children’s bedrooms require attention, with one child needing more storage for their clothes. Children’s bedrooms have not been decorated or personalised to their tastes. Improvements are needed to make these homely and comfortable spaces for the children.

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improvement to be good

Children do not report positive relationships with staff. Children do not feel like staff will listen to them or support them with their needs. One child has requested an advocate as part of a complaint. The manager has not sufficiently escalated this request, resulting in no advocate being in place.

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improvement to be good

Staff have not always understood the potential impact of their responses towards children. Staff entered one child’s bedroom while they were still sleeping and started to clean the room. This led to the child displaying self-injurious behaviours. Learning from this incident has not considered the potential impact of the actions of staff on the child.

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improvement to be good

Children have raised concerns around how staff have spoken to them. Staff do not document children’s records in a way that is accessible or child friendly. At times, language is too professional or clinical and does not reflect the actual conversation had Inspection report for children’s home: 2777634 5 with the child. Children’s voices are missing from records, which would evidence how they respond when having conversations with staff.

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improvement to be good

Staff focus primarily on the rules, structures and boundaries of the home. Positive behaviours and choices have therefore not always been recognised or rewarded. As a result, children do not receive regular rewards for positive choices. Children have incentive charts in place; however, for one child this is ineffective. Consideration around personalising a chart for the child has not taken place. Staff are inconsistent in their knowledge of how the incentive system works and what the children are working towards.

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improvement to be good

Children have made progress from their starting points, and their risks have reduced. One child has significantly reduced the number of times they have gone missing from home. Additionally, they no longer receive input from external services linked to concerns about exploitation. The other child has reduced their self-injurious behaviour since moving into the home.

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improvement to be good

Staff know how to respond to incidents of self-injurious behaviour. They follow agreed protocols and know when to seek medical attention to ensure that children are well supported. When new behaviours are seen, clear plans are put in place to respond. Managers share these via team meetings to ensure staff are aware and well informed.

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improvement to be good

There have been some incidents that have resulted in concerns about staff practice. Leaders and managers have responded by involving appropriate authorities and completing internal investigations. Social workers are kept informed about the outcomes of these investigations.

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improvement to be good

Children have made several complaints since the last inspection. Leaders and managers have not fully investigated all the elements of one complaint to consider whether these are justified. Therefore, learning around staff practice has not taken place. This results in action not being taken to rectify concerns for children, and ensure their worries are being considered.

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improvement to be good

Children report concerns about the number of consequences they receive and the rules of the home being restrictive. Staff are not consistent in their knowledge of the rules and boundaries or when consequences should be applied. Records of consequences have not always been made. There have been several changes to rules and boundaries that have led to confusion and inconsistencies for the staff and children.

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improvement to be good

Staff understand the risks to children and how to respond, and risk assessments reflect agreed protocols for staff to follow. However, there are some minor discrepancies in the risk assessments, which can lead to confusion. Where children have made progress and Inspection report for children’s home: 2777634 6 had a reduction in risk, this has not yet been reflected in the risk assessments for that child.

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The effectiveness of leaders and managers: requires improvement to be good

The manager understands the home, the staff and the children. The manager has oversight of documents and has identified areas for improvement. When the manager is not in the home, senior leaders and other managers in the company continue to provide support for consistency of oversight. This ensures that staff feel continually supported.

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The effectiveness of leaders and managers: requires improvement to be good

Staff report that they are well supported by the managers. Managers are present and available for staff to talk to and to support their day-to-day practice. They receive regular detailed supervision. Staff discuss wellbeing and personal development as well as the children. Actions are set and reviewed regularly to support continuing professional development.

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The effectiveness of leaders and managers: requires improvement to be good

Staff are well trained and they complete training around specific areas of need for the children. This supports their understanding of the children and the underlying reasons for behaviours. Staff have face-to-face training that is based around areas of support and development as noted by the managers.

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The effectiveness of leaders and managers: requires improvement to be good

Overall, the home is reported to collaborate well with other professionals, and communication is reported to be good. Social workers report good information sharing and escalation of concerns. One professional reported some challenges around consistent communication. Another raised some concerns around the approach staff have had with their young person.

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The effectiveness of leaders and managers: requires improvement to be good

Team meetings are regular, and attendance from the whole staff team is good. Staff are supported to discuss each child in detail so that staff feel well informed. As a result, staff are knowledgeable about the children’s health, education, risks and future goals moving forward. Team meetings also involve opportunities for training and personal development for staff. Inspection report for children’s home: 2777634 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding;

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Requirement Due date

strive to gain each child’s respect and trust. (Regulation 11 (1)(a)(b)(c) (2)(a)(v)(viii))

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Requirement Due date

This particularly refers to ensuring that there are consistent and appropriate rules, boundaries and consequences that staff and children understand.

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Requirement Due date

This particularly refers to children regularly being rewarded and recognised for positive behaviours.

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Requirement Due date

This particularly refers to ensuring that conversations with children record the child’s voice, evidence positive relationships with adults and use appropriate child-friendly language. 18 September 2026

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who— 18 September 2026 Inspection report for children’s home: 2777634 8 understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

treat each child with dignity and respect;

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background;

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably;

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Requirement Due date

provide to children personal items that are appropriate for their age and understanding. (Regulation 6 (1)(a)(b) (2)(b)(iii)(iv)(vii)(viii))

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Requirement Due date

This particularly refers to ensuring children’s bedrooms provide appropriate storage and are decorated and maintained in a way that is personalised to the child’s tastes.

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Requirement Due date

This also particularly relates to staff providing personalised care, showing understanding for the potential impact of their responses on children’s behaviours.

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Requirement Due date

The children’s views, wishes and feelings standard is that children receive care from staff who—

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Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

is given appropriate advocacy support. (Regulation 7 (1)(c) (2)(b)(iii)) 18 September 2026 Inspection report for children’s home: 2777634 9 This particularly refers to ensuring that when children request an advocate, appropriate steps are taken by the registered person, including escalating this when there are delays.

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Requirement Due date

Subject to paragraph (6), the registered person must establish a procedure for considering complaints made by or on behalf of children.

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Requirement Due date

The registered person must ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation. (Regulation 39 (1) (3))

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Requirement Due date

This particularly refers to ensuring that all elements of complaints made by children are appropriately investigated for concerns about staff practice within appropriate timescales as outlined in the home’s statement of purpose. 18 September 2026

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Recommendation

 The registered person should ensure that children’s plans contain accurate and necessary information that outlines their specific risks and what steps staff have to take to manage those risks. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 42, paragraph 9.5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2777634 10

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Children’s home details

Registered provider: Lundi Education and Care Services Ltd

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Children’s home details

Registered provider address: Suite 28, Anglesey Business Centre Anglesey Road, Burton-On-Trent, Staffordshire DE14 3NT

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Inspector

Becki Cornes-Sinclair, Social Care Inspector Inspection report for children’s home: 2777634 11 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding, and child protection.

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Inspector

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Inspector

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Inspector

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