Angel UK Care Supported Accommodation Service

Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service Angel UK Care Supported Accommodation Service

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Registered provider: Angel UK Care Limited

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Inspected under the social care common inspection framework

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provider

Angel UK Care Limited registered as a supported accommodation provider with Ofsted on 4 April 2024. The nominated individual is also the director. The registered service manager left in January 2025.

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provider

This provider offers ring-fenced shared accommodation for up to 11 children across 3 premises.

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provider

At the time of the monitoring visit, 4 children aged 16 and 17 were living in homes.

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This monitoring visit

This monitoring visit took place to address a specific concern about the provider’s use of single-occupancy accommodation. The provider notified Ofsted that a 3- bedroom property had been added to their registration to support one child, with 2 members of staff in the premises.

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This monitoring visit

The proposed registered service manager left in March 2026. The nominated individual makes decisions about which children should come to live in the service. They decide to admit children who are not ready to develop their skills in independence and so are unsuitable for supported accommodation. The nominated individual implements high levels of staffing to accommodate complex risks, which are not managed well by the staff.

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This monitoring visit

Children go missing regularly. Staff are provided with partial information about the initial needs of the children. The leaders and staff provide differing perspectives Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service about the significance of children at risk of exploitation being missing from their home.

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This monitoring visit

Staff’s ability to manage the house rules and implement consequences is limited. The provider’s visitor policy is not consistently put into action; staff were powerless when a child allowed friends into their room after staff said this was unacceptable.

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This monitoring visit

The nominated individual minimises the seriousness of the risks of child exploitation and a recent incident when a member of staff was assaulted. Ofsted is not notified of all significant incidents, including when staff intervene with children.

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This monitoring visit

From this monitoring visit a compliance notice was issued relating to the leadership and management standard. Requirements made at the last inspection are outside the scope of this visit. These will be reviewed at the next inspection.

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This monitoring visit

Ofsted continues to monitor this service. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm ;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that each child is fully aware of their entitlements throughout the duration of their placement in supported accommodation, including—

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Requirement Due date

where relevant, their entitlements as a looked after child,

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Requirement Due date

where relevant, their entitlements as a care leaver, and where necessary, support each child to access those entitlements; 1 June 2026 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(e)(f)(g)(h)(iii)(iv)(j))

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Requirement Due date

The registered person must compile a statement (“the statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking—

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Requirement Due date

its purpose, including its ethos, core aims and function;

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Requirement Due date

the category or categories of supported accommodation it offers;

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Requirement Due date

the services it provides for children it accommodates and supports;

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Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation and support, including the age range, number and sex of the children. (Regulation 9 (1)(a)(b)(c)(d)) 1 June 2026

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1.

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Requirement Due date

The registered person must take reasonable steps to ensure that any individual who is working at premises used as supported accommodation and who does not fall within paragraph (2)(a) and (b) is appropriately supervised while carrying out the individual’s duties. (Regulation 17 (1) (3)(d) (5)) 1 June 2026

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Requirement Due date

ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (1)(b) (4)(b)(c)) 1 June 2026 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f) (4)(a)(i)(ii)(iii)(b)) 1 June 2026

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Requirement Due date

The registered provider and the registered service manager must, having regard to—

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Requirement Due date

the statement of purpose of, and 1 June 2026 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service the category or categories of supported accommodation provided by the supported accommodation undertaking concerned, carry on or manage that undertaking with sufficient care, competence and skill. (Regulation 13 (1)(d)(e))

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Requirement Due date

An organisation may only carry on a supported accommodation undertaking if—

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Requirement Due date

the individual or partner is of integrity and good character;

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Requirement Due date

the individual or partner has the capacity, appropriate experience and skills to carry on a supported accommodation undertaking having regard to—

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Requirement Due date

the statement of purpose of the undertaking concerned;

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Requirement Due date

the category or categories of supported accommodation provided by the undertaking concerned.

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Requirement Due date

satisfy the requirements in paragraph (5)(a) to (d);

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Requirement Due date

have the capacity, appropriate experience and skills to represent the organisation in its dealings with the CIECSS, having regard to the category or categories of supported accommodation provided by the supported accommodation undertaking in respect of which they are the nominated individual. (Regulation 11 (4) (5)(a)(b)(iv)(v) (7)(b)(c)) 1 June 2026

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Requirement Due date

The registered provider must appoint an individual to manage the supported accommodation undertaking if—

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Requirement Due date

there is no registered service manager in respect of the undertaking. (Regulation 14 (1)(a)) 1 June 2026

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendation

 The registered person should ensure that the young person’s guide helps young people to understand their entitlements and what to expect from the service. In particular, the children’s guide should be clear around the children’s rights and Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service complaint procedures, clarifying that children will not face repercussions for making a complaint. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 43)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service

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Supported accommodation provider details

Registered provider: Angel UK Care Limited

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Inspectors

Josephine Onwubiko, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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