Children's Home run by Complete Children’s Care Ltd in Manchester

Inspection report for children’s home: 2798294 1 Registered provider: Complete Children’s Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is managed and run by a private company.

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Information about this children’s home

The home is registered to provide care for up to 2 children who may have social or emotional difficulties.

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Information about this children’s home

At the time of this inspection, 2 children were living in the home. Both children spoke to the inspector.

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Information about this children’s home

The manager registered with Ofsted in October 2024.

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Inspection dates: 18 and 19 May 2026

Overall experiences and progress of children and young people, taking into account good

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Inspection dates: 18 and 19 May 2026

How well children and young people are helped and protected good

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Inspection dates: 18 and 19 May 2026

The effectiveness of leaders and managers good

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Inspection dates: 18 and 19 May 2026

The children’s home provides effective services that meet the requirements for good.

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Inspection dates: 18 and 19 May 2026

Overall judgement at last inspection: good

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Inspection dates: 18 and 19 May 2026

Enforcement action since last inspection: none Inspection report for children’s home: 2798294 2

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Inspection date Inspection type Inspection judgement

08/04/2025 Full Good Inspection report for children’s home: 2798294 3

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Summary of findings

Children have made good progress since moving into the home.

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Summary of findings

The registered manager is child centred and knows the children well. She leads a stable and committed team of staff who provide nurturing and consistent care.

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Summary of findings

Children are listened to and their views influence the support they receive in the home.

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Summary of findings

Staff work proactively with agencies and families and advocate to ensure that children’s views are at the heart of decision-making.

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Summary of findings

The home environment is generally well maintained. However, there are areas that require some attention.

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Overall experiences and progress of children and young people: good

Children receive nurturing care and support that enables them to make good progress.

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Overall experiences and progress of children and young people: good

The registered manager and staff are ambitious for children’s futures and education is valued. Both children were significantly underachieving and are now fully engaged with learning. As a result, each child is making excellent progress from their starting points in their learning and social development.

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Overall experiences and progress of children and young people: good

Staff listen to children. They ensure that their views are at the heart of all decisions about their care. One child struggled to share their opinions. However, staff worked closely with the child’s school to introduce tools that help them to recognise their emotions and communicate effectively.

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Overall experiences and progress of children and young people: good

Children are prepared for their futures. Staff ensure preparation for independence is embedded into daily life. Children have practical tasks to complete around the home, such as menu planning and tidying their rooms. Staff encourage children to explore local colleges and to access the local community using public transport.

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Overall experiences and progress of children and young people: good

Children are in good physical and emotional health. There has been a significant improvement in one child’s health and wellbeing since moving into the home. Staff encourage children to develop good personal care habits, and they ensure they have access to the routine and specialist health services they require at the time they need them.

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Overall experiences and progress of children and young people: good

Children participate in new activities and experiences and develop their understanding of culture, diversity and faith in a safe and enjoyable way. Inspection report for children’s home: 2798294 4 Children enjoy regular, quality time with the people important to them. Staff listen to children’s preferences, and each child has individualised arrangements in place. Staff work proactively with social workers and families to ensure that time spent with family is directed by children.

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Overall experiences and progress of children and young people: good

Staff provide nurturing care and stability to the children. However, one child lived in the home for 8 weeks, which was not a positive experience. As a result, the registered manager learned from this and developed admissions practice. This meant that the next child’s move into the home was well planned with a robust understanding of the needs of the child. The manager also considered the effect the move would have on the other child and the capability of the staff to support them.

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Overall experiences and progress of children and young people: good

Children have highly individualised bedrooms and the home is generally well maintained. However, there is a damaged door and some areas of paintwork that require repair.

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How well children and young people are helped and protected: good

Children benefit from nurturing and consistent care from staff who know them well.

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How well children and young people are helped and protected: good

Staff have a clear understanding of their responsibility to keep children safe. They are now trained to use a recognised therapeutic model of care, which helps them to understand children’s responses to situations and maintain consistency in their support.

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How well children and young people are helped and protected: good

Staff develop individual behaviour support plans in partnership with children. Staff listen to children and encourage them to share what can upset them and how they would prefer staff to support them. These strategies are embedding into practice, and there has been a significant reduction in the number of incidents in the home.

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How well children and young people are helped and protected: good

Staff demonstrate a good awareness of children’s vulnerabilities, but they are not risk- averse. They work closely with children, their families and social workers and enable children to take risks appropriate to their age as part of their preparation for independence. If things do not go to plan, children are encouraged to learn through conversations with staff.

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How well children and young people are helped and protected: good

Staff are recruited safely so only suitable people work with children.

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The effectiveness of leaders and managers: good

The staff team is led by an experienced and aspirational registered manager who is now based full time in the home.

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The effectiveness of leaders and managers: good

Staff feel supported in their work. They receive a robust induction and regular reflective supervision and have ample opportunities to discuss their care of children. The registered manager recognises the emotional impact the work may have on staff, and they have access to an employee assistance programme for additional emotional and practical support. Inspection report for children’s home: 2798294 5 The registered manager is embedding a culture of learning in the home. She has introduced staff to a therapeutic model that now underpins the support they provide. Staff apply the model in their daily work with children and in the child-focused records they produce.

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The effectiveness of leaders and managers: good

Staff access a wide range of specialised training, such as developmental trauma, understanding autism and attention deficit disorder. A therapeutic clinician now chairs monthly team meetings to support staff in understanding what is working well and to reflect on areas where practice can improve. This ensures that staff have the knowledge, skills and experience to support children’s needs.

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The effectiveness of leaders and managers: good

The registered manager and staff communicate very well with families and other agencies. They have developed positive networks and share learning and strategies to ensure that children receive consistent care. One parent said that staff ‘are amazing’ and they ‘couldn’t ask for more’ for their child.

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The effectiveness of leaders and managers: good

Incidents in the home are rare and managed in line with clear processes. The registered manager maintains strong oversight of all aspects of children’s care and completes an in- depth evaluation of staff responses to incidents. This ensures that any learning is quickly identified and decisive action is taken to ensure the safety and high standard of care for children. Inspection report for children’s home: 2798294 6

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Recommendation

 The registered person should ensure that maintenance tasks in the home are completed in a timely manner. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 33, paragraph 7.3)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2798294 7

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Children’s home details

Registered provider: Complete Children’s Care Ltd

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Children’s home details

Registered provider address: Cheadle Place, Stockport Road, Cheadle SK8 2JX

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Inspector

Caroline Bates, Social Care Inspector Inspection report for children’s home: 2798294 8 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services and inspects services for looked- after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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