H.O.P.E. Superjobs Limited

Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited H.O.P.E. Superjobs Limited

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Registered provider: H.O.P.E. Superjobs Limited

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Inspected under the social care common inspection framework

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provider

The service is operated by a private provider. It offers accommodation for up to 37 individuals over 9 shared or group living homes that are not limited to accommodating looked-after children or care leavers.

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provider

At the time of this visit, this service was providing accommodation for 8 children aged 16 and 17 years.

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provider

The service manager registered with Ofsted when the service was registered in May 2024.

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provider

Since registration, a full inspection was carried out from 8 to 12 December 2025. The provider received an outcome 2 judgement.

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This monitoring visit

Ofsted carried out this visit in response to concerns about failures to manage referrals and admissions effectively and staff lacking the necessary skills and knowledge for the role, potentially placing children at risk of harm.

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This monitoring visit

As part of this visit, the inspector visited 2 properties and spoke with 4 children and 3 members of staff. The registered manager and nominated individual were not present. Communication with the registered manager and locality manager took place via telephone and email during the visit.

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This monitoring visit

Children who are new to the service are not always suitably prepared for their move. One child said they had not received information about the support they would receive or the house rules, despite visiting the property before admission. Staff Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited supporting this child had been given inaccurate information, meaning that they were also not adequately prepared for the admission.

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This monitoring visit

Managers have accepted children into the service without receiving the necessary information about their needs and risks. For one child, managers accepted the referral but did not carry out any pre-admission checks or risk assessments until the night before the child moved in. The risk assessment identified that the child was vulnerable to peer influence. Despite this, managers allowed the child to move in alongside 2 other children who were known to be at high risk of exploitation and involvement with weapons. Managers have not carried out effective assessments of the compatibility of these children living together. Strategies put in place to manage the risks are generic, and some actions lack clarity, making them difficult for staff to implement.

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This monitoring visit

Children’s information is stored across multiple systems. Staff did not have access to key information, including details of children’s risks and support needs. During discussions, staff could not demonstrate a thorough understanding of children’s plans. Managers do not have effective systems to ensure that staff can access the information required to carry out their roles. This limits oversight of children’s needs, risks and progress and causes delays in accessing information necessary for safe decision-making.

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This monitoring visit

Managers and staff do not ensure that children’s information is stored securely. Sensitive information is shared via a messaging platform on staff’s personal mobile phones. Key-work sessions are captured in photos and uploaded onto this platform rather than being recorded effectively in official systems. Managers are aware of this practice but have not taken action to address it.

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This monitoring visit

Children do not consistently receive support following incidents. Staff do not carry out work with children to help them understand how to keep themselves safe. Other support provided is unclear; for example, some children’s life skills booklets are blank. On another occasion, staff could not locate any evidence of children’s key- work sessions. This indicates that children are not consistently supported to make progress in key areas, such as developing independence and staying safe.

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This monitoring visit

Staff do not have the necessary skills to support children and keep them safe. Staff interviewed were unable to identify known risks for children using the service, despite risks including criminal exploitation, going missing from home, and substance misuse. Staff could not explain indicators of criminal or sexual exploitation. One member of staff’s spoken English appeared limited, which hindered their ability communicate complex matters, such as exploitation, effectively to children.

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This monitoring visit

One member of staff reported finding a knife in a communal area at one of the properties but could not recall which home it was. No records of this incident could be found, making it unclear what actions were taken or whether these actions ensured children’s safety. Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited Staff do not receive regular supervision. They were unclear about how often supervision should take place. Some staff receive supervision from individuals who are not involved in the supported accommodation service, which reduces its effectiveness due to a lack of understanding of the policies and practices. One staff member, who has been employed by the service for over 6 months, has not yet received supervision and reported their last session took place in the organisation’s domiciliary care service. Managers do not have effective oversight of supervision

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This monitoring visit

Staff do not receive suitable training for their roles. Those spoken to were unclear about the training they had received relevant to supported accommodation and working with children. A training matrix was not accessible, making it difficult to confirm whether staff have received the necessary training.

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This monitoring visit

Children’s accommodation meets their basic needs. However, the homes do not consistently provide a welcoming and homely environment. In some areas, the accommodation appears institutional due to the number of notices and signs displayed. At one property, external areas are poorly maintained, with an overgrown garden, damaged furniture, and toilet fixtures requiring repair and improvement. Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(c)(f)(g)) 19 July 2026

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Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

are protected from harm; 19 July 2026 Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited are enabled to keep themselves safe;

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(f)(i)(ii)(iii)(vi))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

before a child arrives or upon a child’s arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking; 19 July 2026 Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited what advocacy support or services are available, how the child may access that support or those services, and any entitlement the child may have to independent advocacy;

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Requirement Due date

how to make a complaint or representation in relation to the support and accommodation provided and how any such complaint or representation will be dealt with;

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Requirement Due date

what services and facilities are available that take account of children’s needs arising as a result of cultural differences or disability;

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Requirement Due date

and which the registered person must keep under review, seeking children’s comments before revising the written guide;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(j)(i)(ii)(iii)(iv)(n))

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(vi)(vii)(viii))

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Requirement Due date

In particular, the registered person must ensure that all homes offer a good standard of accommodation. Properties must be homely, and repairs must be addressed without delay. 19 July 2026

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Requirement Due date

*These requirements are subject to a compliance notice. Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited

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Recommendation

 The registered person should ensure that leaders, managers and staff are familiar with information-sharing requirements relating to the children in their care. They should have access to the information-sharing policies and procedures specified by safeguarding partners for the area in which the supported accommodation setting is located, including the General Data Protection Regulation. All children’s case records must be kept up to date, stored securely, and be signed and dated by the author of each entry. Staff should be familiar with the provider’s policies on record-keeping and understand the importance of clear recording. Records should be factual and written in a way that is helpful to the child. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited

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Supported accommodation provider details

Registered provider: H.O.P.E. Superjobs Limited

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Supported accommodation provider details

Registered provider address: 1 Cranbrook Road, 3rd Floor Broadway Chambers, Ilford, Essex IG1 4DU

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Supported accommodation provider details

Registered service manager: Tukundane Tumusiime

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Inspector

Shelley Chowdhury, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: H.O.P.E. Superjobs Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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