Children's Home run by Teen Support Services Limited in Nottingham

Inspection report for children’s home: 2840571 1 Registered provider: Teen Support Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home that provides care for up to 3 children who may have social and emotional difficulties.

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Information about this children’s home

This is the first inspection after registration in November 2025.

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Information about this children’s home

One child is living at the home and was spoken with as part of the inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report children’s home: 2840571 2

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Summary of findings

Since registration, one child has moved into and out of the home and another child has since moved into the home. The child is cared for by the staff in the home, who understand the importance of building strong and nurturing relationships. The manager is supporting the development of the staff team and oversight of the home.

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Overall experiences and progress of children and young people: good

Staff understand the importance of relationships; the child has developed some strong relationships with staff and enjoys spending time with them.

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Overall experiences and progress of children and young people: good

Staff are attuned to the child’s needs and their likes and dislikes. Staff and managers listen to what the child says, and this is reflected in their care. The child is supported to develop their confidence and to make positive choices.

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Overall experiences and progress of children and young people: good

Staff are supporting the child to complete schoolwork and to take part in informal education while plans for learning are explored with education agencies. Staff understand and promote the importance of education for the child and incorporate interests the child already has, which helps to promote their learning and provide good routines.

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Overall experiences and progress of children and young people: good

Staff and managers understand the importance of family and friendships for the child. Staff are supporting the child to keep in touch with people who are important to them. Managers advocate for the child’s views to be heard and acted on.

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Overall experiences and progress of children and young people: good

Overall, the home is well furnished and decorated. There are some areas of wear in the home and garden which require attention to ensure that they continue to provide a good quality environment for children. There is some signage in the home, and staff wear identification badges, which reflects a working environment rather than a home where children live.

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Overall experiences and progress of children and young people: good

There were gaps in information in records held for children. Accurate risk assessments are not consistently undertaken prior to children moving in. This has an impact on the ability of staff to care for children if they are not aware of information which is important to the child. One child quickly moved into and out of the home in an unplanned manner.

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How well children and young people are helped and protected: good

Staff use their relationships and understanding of the child’s needs to help them to recognise when the child might need additional support. This helps to keep the child safer, and the child can confide in staff when they are upset and need support. Inspection report children’s home: 2840571 3 Staff and managers ensure that there are individualised risk assessments in place for children. These are reviewed regularly, and staff understand the need to keep these documents up to date with any changes. The child’s views are evident in these plans.

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How well children and young people are helped and protected: good

Staff and managers communicate with external agencies to understand and reduce any identified risks for the child.

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How well children and young people are helped and protected: good

Some of the language used in children’s records is not sensitive and does not always reflect the child’s involvement in their care planning.

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How well children and young people are helped and protected: good

Reflection and learning from previous incidents have taken place, and managers have processes in place to ensure oversight of incidents. However, improvements are needed to support staff to respond promptly and effectively if, for example, a child goes missing. Not all learning from incidents is embedded into care practice. For example, when a child went missing, staff followed the child’s missing-from-care protocol but did not search or contact addresses where the child had been found previously.

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The effectiveness of leaders and managers: good

Staff feel supported by the manager and senior leadership. Staff have regular supervision which is reflective and considers their well-being and development. Staff are encouraged to share their ideas in team meetings and to consider what has gone well and what improvements can be made.

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The effectiveness of leaders and managers: good

The manager has a good relationship with the residing child and knows them well. Managers are proud of the child’s progress and are aspirational for the child’s future.

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The effectiveness of leaders and managers: good

There is a full and permanent staff team in place, which supports consistency of care for the child. Children’s families and key professionals are positive about the quality of relationships between staff and children.

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The effectiveness of leaders and managers: good

The manager understands the importance of safer recruitment and vetting procedures for new staff, and these are in place. However, the manager has not had sufficient oversight of recruitment files for all staff. Current processes do not robustly ensure that any potential gaps in employment are covered.

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The effectiveness of leaders and managers: good

The manager is aware of the home’s areas for development and plans to drive these forward. Improvement is required in some areas of the leadership and management and oversight of the home. However, the child is making progress and staff feel supported. The manager and responsible individual are reflective and are keen to learn and develop. Inspection report children’s home: 2840571 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

In particular, the registered person must ensure they have sufficient oversight of the home environment to ensure it remains safe and ensure that any areas of disrepair or wear are addressed in a timely manner. The registered person should ensure that the home reflects a welcoming environment rather than a work environment.

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Requirement Due date

The registered person must ensure that any learning and reflection from incidents is embedded into practice. 27 July 2026

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Requirement Due date

The care planning standard is that children— 27 July 2026 Inspection report children’s home: 2840571 5 receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose;

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Requirement Due date

ensure the effective induction of each child into the home;

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Requirement Due date

manage and review the placement of each child in the home;

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Requirement Due date

plan for, and help, each child to prepare to leave the home or to move into adult care in a way that is consistent with arrangements agreed with the child’s placing authority; and

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Requirement Due date

that each child’s relevant plans are followed.

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Requirement Due date

(Regulation 14 (1)(a)(b) (2)(a)(b)(i)(ii)(c))

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Requirement Due date

In particular, the registered person must ensure that they obtain the required information from the local authority in order to care for a child.

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Requirement Due date

This also relates to the registered person being assured that impact risk assessments are completed in order to assess whether the needs of children in the home can be met.

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Requirement Due date

This also relates to ensuring that any oversight or learning must be embedded into risk assessments and children’s plans going forward.

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Recommendations

 Staff should be familiar with the home’s policies on record keeping and understand the importance of careful, objective, and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes Inspection report children’s home: 2840571 6 between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)  As set out in regulations 31-33, the registered person is responsible for maintaining good employment practice. They must ensure that recruitment, supervision and performance management of staff safeguards children and minimises potential risks to them. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report children’s home: 2840571 7

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Children’s home details

Registered provider: Teen Support Services Limited

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Children’s home details

Registered provider address: Jarodale House, Office 30, 7 Gregory Boulevard, Nottingham, Nottinghamshire NG7 6LB

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Inspector

Caroline Hose, Social Care Inspector Inspection report children’s home: 2840571 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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