Children's Home run by Rising Star Homes Limited in Coventry

Inspection report children's home: 2869572 1 Registered provider: Rising Star Homes Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and provides care for up to 3 children who have social and/or emotional difficulties and/or learning disabilities.

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Information about this children’s home

The home was registered in January 2026, this is their first inspection. The registered manager is suitably qualified.

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Information about this children’s home

At the time of the inspection, there was one child living in the home, they were present during the inspection.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and widespread failures that mean children and young people are not protected or their welfare is not promoted or safeguarded and the care and experiences of children and young people are poor and they are not making progress.

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inadequate

Date of last inspection: not previously inspected

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inadequate

Overall judgement at last inspection: not applicable

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inadequate

Enforcement action since last inspection: not applicable Inspection report children's home: 2869572 2

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Inspection date Inspection type Inspection judgement

Inspection report children's home: 2869572 3

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Summary of findings

Children’s experiences and progress have been significantly affected by shortfalls in how they are cared for by staff and managers. This includes how they are helped and protected. The leadership and management of the home fail to keep children safe. There are immediate risks to the safety and well-being of the child living at the home.

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Overall experiences and progress of children and young people: inadequate

Children’s experiences and progress have been significantly affected by shortfalls in the inadequate care they receive from staff and managers. This includes how they are helped and protected. The leadership and management of the home fail to keep children safe. There are immediate risks to the safety and well-being of the child living at the home. Consequently, Ofsted suspended the home’s registration immediately during the inspection.

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Overall experiences and progress of children and young people: inadequate

Managers fail to suitably plan for children’s moves into the home. Managers fail to understand and evaluate children’s needs and vulnerabilities and ensure that staff have the skills and experience needed to safely care for them before they move into the home. One child who moved into the home had needs outside of the home’s registration conditions. In addition, Managers do not provide staff with the information or guidance they require to care for children appropriately. As a result, both children that have lived at this home have faced unplanned endings and significant police involvement. This further adds to children’s trauma and feelings of rejection.

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Overall experiences and progress of children and young people: inadequate

Managers fail to take children’s complaints seriously. One child voiced that they wanted to make a complaint on 2 occasions during an incident, this was not acknowledged. Managers do not use thorough and consistent approaches to managing complaints from children. Complaints are not recorded properly or followed up in accordance with regulatory requirements. As a result, children do not feel heard or valued and their concerns are not explored

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Overall experiences and progress of children and young people: inadequate

One child does not have access to all areas of the home. Staff have routinely locked doors in the home, restricting the child’s freedom and movement as a behaviour management strategy. This restricts children access around their home.

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Overall experiences and progress of children and young people: inadequate

One child is not supported to make progress with their education and has poor attendance. Education in the home is not promoted, and staff show a lack of aspiration for children. This has resulted in children having unhealthy routines, due to staff failing to implement clear boundaries and consistent parenting. During the inspection, it was observed that the child was allowed to lie in bed for the majority of the day, whilst staff watched television. There was no support, encouragement or routine in place for this child to help them at such a crucial time in their life. As a result, the child has not made progress in line with their plans and is not meeting any academic targets. Inspection report children's home: 2869572 4 The child lives in a homely and well-decorated home. The child’s bedroom was personalised and comfortably furnished. This helped them settle in the home and develop a sense of self-worth. There is an ongoing development plan in place to personalise the

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Overall experiences and progress of children and young people: inadequate

communal area, considering the views of the child.

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How well children and young people are helped and protected: inadequate

There have been repeated failings to effectively respond to significant safeguarding incidents when children have been at risk of harm, some of these incidents could have been prevented by staff. Managers and staff do not demonstrate that they have the skills and experience to keep children safe. Staff are quick to call police to support them to manage incidents. This approach to parenting has resulted in a child with learning disabilities being hand cuffed. Staff and managers do not always report, recorded, or responded to incidents appropriately. Staff fail to act to reduce the risk for children, and their lack of professional curiosity, poor recording, and lack of reflection failed to safeguard them.

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How well children and young people are helped and protected: inadequate

The management oversight of serious and significant incidents involving children is inadequate. Staff do not assess situations or children’s vulnerabilities safely; they fail to recognise circumstances when children are or may be at risk of harm, and they do not take appropriate action to safeguard them at these times. As a result, children have experienced unnecessary harm while living at the home.

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How well children and young people are helped and protected: inadequate

Managers fail to take effective action when a child with significant health needs has been missing from the home, this resulted in the child being taken to hospital by ambulance and being admitted overnight. Managers and staffs understanding of the potential risk of harm is poor. The responses to the known health condition, which has potentially life- threatening consequences has been significantly weak and the failure to take effective action has placed the child at significant risk of harm.

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How well children and young people are helped and protected: inadequate

There are significant shortfalls in the assessment and management of risks for the child living at the home. Risks are not well known, documented or understood. Strategies for staff to follow to keep the child safe are not identified. Significant risks such as exploitation, are not fully explored or assessed. One child in the home has had significant and regular missing-from-home episodes where they have been harmed in the community. The risk assessments and strategies designed to support this child are inadequate and have not undergone updates when serious safeguarding concerns emerge. This means staff do not have up-to-date guidance on known risks and how to manage these and children suffering harm

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How well children and young people are helped and protected: inadequate

There have been several incidents of one child harming themselves. Despite this, staff do not do all they can to reduce these risks. Staff are not alert to risk, and they do not respond appropriately to try and prevent the child from hurting themselves. Furthermore, the manager lacks professional curiosity when reviewing incidents and fails to identify what staff could have done differently. This lack of effective oversight results in missed opportunities to learn from incidents and reduce risks for children Inspection report children's home: 2869572 5 There are incidents when staff restrain children to keep them and others safe from harm. Records of restraint incidents lack the required information and robust management evaluation. This prevents effective oversight of whether the intervention used was necessary, proportionate and effective. Staff and children are not consistently spoken with after incidents,

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How well children and young people are helped and protected: inadequate

which limits the opportunity for reflection and learning.

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The effectiveness of leaders and managers: inadequate

Due to serious weaknesses in the leadership and management of this home, children’s needs are not met, and they are being placed at significant risk of harm. A failure to take effective action to improve the quality of care in the home has compromised children’s safety, experiences and progress.

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The effectiveness of leaders and managers: inadequate

There are significant gaps in the managers knowledge of the home’s strengths and areas for development. Managers do not have effective systems to review the quality of care and fully understand the child’s experiences. Managers do not review and evaluate significant incidents effectively, including missing-from-home incidents and self-injury, exploitation, and incidents of restraint. Therefore, they do not understand the potential risks to the child and take steps to challenge poor practice and keep them safe. Furthermore, managers do not understand how shortfalls in the quality of care can affect the child’s experiences and progress, and they do not set out clear plans to bring about improvement.

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The effectiveness of leaders and managers: inadequate

Managers and staff do not have the necessary skills or understanding to care for vulnerable children with complex needs. These shortfalls have impacted on the child’s safety, experiences, and wellbeing. This means that staff are not equipped with the appropriate skills and training to effectively support children. This has resulted in a child with severe and complex needs being admitted to the home and suffering a negative experience ultimately resulting in their placement ending after only a few weeks.

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The effectiveness of leaders and managers: inadequate

Managers fail to ensure that the home has sufficient staff in post to care for children, there has been a heavy reliance on agency staff and staff from the company’s other homes to care for children. This does not ensure that children receive good continuity of care. Inexperienced, unqualified staff, on probation have been left to run shifts, without the appropriate skills, experience and training which has compromised children’s safety, experiences, and progress.

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The effectiveness of leaders and managers: inadequate

Managers do not always notify the placing authority and Ofsted when there are serious incidents. The lack of information-sharing reduces the regulator’s and professionals’ understanding of safety and quality of care in the home. This weakens the overall safety oversight for the child.

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The effectiveness of leaders and managers: inadequate

The statement of purpose is not kept up to date and does not accurately reflect details of the staff working in the home. Furthermore, managers have not ensured that they are Inspection report children's home: 2869572 6 delivering the aims and objectives set out in this document, including the therapeutic model of care. Inspection report children's home: 2869572 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children's home's overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children's needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home's statement of purpose;

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Requirement Due date

understand and apply the home's statement of purpose;

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Requirement Due date

protect and promote each child's welfare;

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Requirement Due date

provide personalised care that meets each child's needs, as recorded in the child's relevant plans, taking account of the child's background. (Regulation 6 (1)(a)(b)(2)(a)(b)(i)(ii)(iv))

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Requirement Due date

The registered person must ensure that children are provided with structured routines in line with children's relevant plans. 16 August 2026

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— 16 August 2026 Inspection report children's home: 2869572 8 assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child's welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home's child protection policies. (Regulation 12 (1)(2)(a)(i)(ii)(iv)(v)(vi)(vii))

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Requirement Due date

The registered person must ensure all children's plans cover all known risks and give staff clear guidance to protect children from harm, these must be kept up to date. Additionally staff must have the skills to identify that children are at risk of harm and act on these. The staff and manager must understand their roles and responsibilities to protect children and have effective system in place to monitor any safeguarding concerns, this must include all actions and outcomes.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children's home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home's statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child; 16 August 2026 Inspection report children's home: 2869572 9 ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home's workforce provides continuity of care to each child,

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home,

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(a)(b)(c)(d)(e)(f)(h))

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Requirement Due date

The registered person must ensure that there are suitable staff in post, with the necessary skills and experience to care for children. They must also ensure that there effective systems in place to oversee the quality of care in the home to drive improvements.

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children's home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home's statement of purpose,

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Requirement Due date

that each child's relevant plans are followed. (Regulation 14 (1)(a)(b)(2)(a)(c))

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Requirement Due date

The registered person must ensure effective systems are in place to assess children's suitability to live in the home, considering all known risks. Additionally they must follow children's relevant plans and ensure that children have a positive experience arriving and leaving the home. 16 August 2026

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Requirement Due date

The registered person must ensure that— 16 August 2026 Inspection report children's home: 2869572 10 the privacy of children is appropriately protected;

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Requirement Due date

children can access all appropriate areas of the children's home's premises; and

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Requirement Due date

any limitation placed on a child's privacy or access to any area of the home's premises— is intended to safeguard each child accommodated in the home; is necessary and proportionate; is kept under review and, if necessary, revised; and allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (a)(b)(c)(i)(ii)(iv))

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Requirement Due date

The registered person must ensure that children have access to all areas of the home.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: 2869572 11

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Children’s home details

Registered provider: Rising Star Homes Limited

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Children’s home details

Registered provider address: 134 Lillington Road, Leamington Spa, Warwickshire CV32 6LN

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Children’s home details

Responsible individual: Hazvinei Manyonga

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Inspector

Marianne Grandfield, Social Care Inspector Inspection report children's home: 2869572 12 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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