Children's Home run by Jenevi Educare Limited in Wokingham

Inspection report children's home: 2821387 1 OFSTED USE ONLY

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Registered provider: Jenevi Educare Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

This home registered with Ofsted in April 2025 and is privately owned. It provides care for up to three children. At the time of this inspection, there were two children living at the home.

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Information about this children's home

The manager has been registered with Ofsted since 22 April 2026.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: 10 September 2025

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report children's home: 2821387 2 OFSTED USE ONLY

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Inspection date Inspection type Inspection judgement

10/09/2025 Full Requires improvement to be good Inspection report children's home: 2821387 3 OFSTED USE ONLY

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Summary of findings

Staff meet children's education, health and emotional needs, valuing their wishes in care planning and daily life. Staff's improved understanding of children's emotional needs has strengthened children's relationships with staff and helped children to settle. However, there remain inconsistencies in staff's knowledge and understanding of children's lived experiences, particularly around education and emotional well-being. This reduces the quality and consistency of care and support offered to children.

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Summary of findings

Children are generally well safeguarded by trained staff who follow procedures, seek timely medical advice and manage incidents calmly. However, safeguarding practice is inconsistent. Gaps in staff's knowledge, including missing-from-home protocols, accessing key plans and using child-centred communication, reduce the effectiveness of support and protection provided to children.

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Summary of findings

Overall, leadership and management are effective and child-focused. The registered manager has a clear understanding of the home's strengths and areas for development. She is taking appropriate steps to improve consistency, communication and staff confidence, ensuring continued progress for children.

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Overall experiences and progress of children and young people: good

Staff are committed to providing a stable environment and advocate well for children, particularly when educational settings do not fully understand their needs. Sensitive encouragement and practical support have improved one child's college attendance. Staff are proactively identifying alternative skills-based educational activities for another child, in line with their needs and wishes.

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Overall experiences and progress of children and young people: good

Health needs, including medication and emotional well-being, are met through effective multi-agency working. Leaders continue to advocate for appropriate therapeutic support where gaps remain.

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Overall experiences and progress of children and young people: good

Children are supported to maintain and develop positive family relationships. Staff work closely with families, promoting clear communication and helping children experience nurturing, age-appropriate care that supports them to feel less burdened by adult responsibilities.

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Overall experiences and progress of children and young people: good

Staff support children well to develop independence and practical life skills at a pace appropriate to their needs. Children are encouraged to share communal spaces, manage conflict and compromise, with clear rules and boundaries consistently applied. There has been notable progress in this area since the last inspection. For example, children are supported to shop independently, travel locally and cook, leading to increased confidence and independence. Inspection report children's home: 2821387 4 OFSTED USE ONLY

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Overall experiences and progress of children and young people: good

Children's wishes and feelings are actively considered as part of care planning and decision-making for the daily running of the home. Leaders support children sensitively and age-appropriately to understand when their wishes cannot be met.

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Overall experiences and progress of children and young people: good

Moves into the home are carefully planned, with due regard given to the needs of children already living there. This reflects learning from previous practice and has helped ensure that the change in the home dynamics and settings do not negatively impact on existing children's emotional well-being.

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Overall experiences and progress of children and young people: good

Staff's improved understanding of children's emotional needs has led to more positive and trusting relationships, helping children to feel increasingly settled at the home. For example, one child has begun to develop trusting relationships with a wider range of staff beyond the registered manager, demonstrating growing emotional security and confidence in sharing their feelings. Another child, despite having only recently moved in, sees this as their home. Staff consistently speak positively about children, recognising their strengths, personalities and ambitions, which contributes to children feeling valued. Children's professional networks gave positive feedback about the emotional support children receive from staff.

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Overall experiences and progress of children and young people: good

Although staff show genuine care and commitment to positive outcomes for children, some practice is not consistently underpinned by a thorough understanding of children's day-to-day lived experiences. Gaps in staff knowledge, particularly regarding education and emotional needs, affect the consistency and quality of support. Communication systems, including handovers, are not always effective in sharing key information about the children or clarifying next action steps. The registered manager recognises these shortfalls and has a clear and structured plan to further improve practice.

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How well children and young people are helped and protected: good

Children are overall protected by staff who follow the provider's safeguarding policies and procedures. There has been clear progress since the previous inspection, particularly in staff seeking timely medical advice and responding appropriately to health-related concerns. Physical intervention is rarely used, with none recorded since the last inspection, and all staff are trained in the provider's approved de-escalation strategies. This has resulted in incidents being managed calmly and safely.

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How well children and young people are helped and protected: good

Children feel able to raise worries and seek support from staff they trust. This supports effective de-escalation and helps prevent incidents from escalating. For example, staff demonstrate increased confidence in responding to crises in a nurturing and trauma-informed way.

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How well children and young people are helped and protected: good

Strong multi-agency working, including with children and adolescent mental health services and internal specialist professionals, has positively influenced practice. External professionals note improvements in a child's overall presentation and ability to manage their emotions. Inspection report children's home: 2821387 5 OFSTED USE ONLY

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How well children and young people are helped and protected: good

Risk assessments and behaviour support plans are clear, detailed and regularly reviewed. These provide staff with practical guidance, including clear advice on what helps and what may escalate children's distress. The registered manager ensures that protective factors are actively promoted to support children during periods of crisis and to strengthen their resilience. Staff take a non-judgemental approach, particularly when children go missing from home, which helps sustain relationships and supports children's safe return.

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How well children and young people are helped and protected: good

The provider works well with partner agencies, including the police, social workers and the local authority designated officer, to manage safeguarding concerns. Feedback from professionals confirms that children are supported appropriately when risks increase.

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How well children and young people are helped and protected: good

However, safeguarding practice is not consistently strong across the team. For example, there are inconsistencies in staff's understanding and management of children missing from home, particularly where individual protocols differ from the provider's usual procedures. Some staff are unclear about where to locate key risk assessments and behaviour support plans, which reduces the effectiveness of support offered during incidents. In addition, not all staff consistently communicate with children in a child-centred, empathetic way when addressing unwanted behaviours, which can contribute to escalation.

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How well children and young people are helped and protected: good

There are also gaps in some staff's understanding of whistleblowing procedures, particularly in relation to raising concerns about managers. Leaders recognise these shortfalls and are taking steps to improve staff knowledge, communication systems and consistency of safeguarding practice to ensure that children are protected effectively at all times.

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The effectiveness of leaders and managers: good

The home is led by a skilled registered manager who is well supported by a dedicated deputy manager and experienced operational manager. Together, they provide stable, child-centred leadership and demonstrate high aspirations for children. They are strong advocates for children's rights and work proactively to ensure children's needs remain at the forefront of decision-making.

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The effectiveness of leaders and managers: good

The registered manager is reflective and leads by example. She promotes a learning culture in which staff are encouraged to reflect on practice, learn from incidents and feedback, and remain accountable for improving outcomes for children. This approach has led to measurable progress since the previous inspection, particularly in staff's ability to respond more sensitively to children's emotional needs and behaviours. Some relationships between staff and children have strengthened as a result. While significant progress has been made in addressing previous requirements and recommendations, inconsistencies remain in staff's understanding of children's emotional needs, which continues to impact on children's relationships with some staff. Inspection report children's home: 2821387 6 OFSTED USE ONLY

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The effectiveness of leaders and managers: good

Leaders have established effective systems for staff support, supervision and development. Staff receive regular individual supervision alongside therapeutic consultation, which helps them recognise how their own emotions and responses can influence practice. Supervision is balanced and strengths-based, while also clearly identifying learning and development needs. Staff report feeling valued, supported and confident to discuss areas for improvement.

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The effectiveness of leaders and managers: good

Staff feedback, including exit interviews, confirms that the home provides an open and supportive working environment, addressing requirements from the previous inspection.

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The effectiveness of leaders and managers: good

Training and induction arrangements are robust, with records up to date and inclusive of specialist training such as ADHD, Autism and trauma-informed practice. However, there are gaps in staff's knowledge of children's individualised safety plans and the whistleblowing policy. Leadership oversight is not sufficiently consistent across the team. For example, while staff's actions have not placed children at risk of harm, inconsistencies in management advice led to staff's differing understanding and implementation of missing-from-home protocols. The registered manager has recognised this and has taken action by introducing simplified safeguarding guidance and clearer instructions for staff to follow. There is continuous support for staff to develop a better understanding of the children's needs. However, this work is still being embedded.

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The effectiveness of leaders and managers: good

The physical environment is well maintained, safe and child-friendly. Leaders ensure that children's basic care, health and safety needs are met consistently, and there are no concerns in this area. Inspection report children's home: 2821387 7 OFSTED USE ONLY

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

strive to gain each child's respect and trust;

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Requirement Due date

understand how children's previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children.

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Requirement Due date

(Regulation 11 (1)(a)(b)(c) (2)(a)(viii)(ix)) 10 November 2026

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

are familiar with, and act in accordance with, the home's child protection policies; 10 November 2026 Inspection report children's home: 2821387 8 OFSTED USE ONLY

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Requirement Due date

that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the effectiveness of the home's child protection policies is monitored regularly. (Regulation 12 (1) (2)(a)(vii)(b)(c))

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Requirement Due date

In particular, the registered manager must ensure that all staff consistently apply behavioural management strategies in accordance with children's individualised plans and the provider's safeguarding policies, including procedures for children missing from home and the whistleblowing policy.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report children's home: 2821387 9 OFSTED USE ONLY

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Children's home details

Registered provider: Jenevi Educare Limited

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Children's home details

Registered provider address: 45 Chase Court Gardens, Enfield EN2 8DJ

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Children's home details

Responsible individual: Jennifer Barker Hodges

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Inspectors

Claudia Poienar, Social Care Inspector Lisa O'Donovan, Social Care Inspector Manager Inspection report children's home: 2821387 10 OFSTED USE ONLY

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Inspectors

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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