Smilers Nursery Ltd

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

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Summary of outcome

On 25 November 2025, we received concerns that the provider was not meeting requirements relating to suitable people and supervision of staff.

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Summary of outcome

On 6 May 2026, we carried out a regulatory telephone call. We found the provider was not meeting some of the requirements. We found additional concerns that the provider had not informed Ofsted of significant events relating to staff suitability matters and a change of manager. This means that the provider has not met their legal responsibility as set out in the Statutory framework for the early years foundation stage to notify Ofsted of these matters. We have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

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Summary of outcome

n ensure leaders, including the designated safeguarding lead, improve their knowledge and understanding of the correct reporting procedures when concerns are raised about adults working with children, in line with local safeguarding partner arrangements

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Summary of outcome

n ensure vetting and recruitment checks are completed for all staff to confirm they are suitable to work with children, in line with safer recruitment procedures

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Summary of outcome

n improve staff supervision so that leaders effectively monitor staff behaviour, address concerns about conduct s, and ensure staff understand the impact of their actions on children's well-being and safety

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Summary of outcome

n ensure that meals and snacks provided to babies and children are consistently healthy, balanced and nutritious, ensuring all food offered is age appropriate and supports children's health and safety.

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Summary of outcome

On 4 June 2026, we carried out a monitoring visit. The provider demonstrated improved knowledge of safeguarding policies and procedures. They reviewed vetting and recruitment arrangements in line with safer recruitment practices, and strengthened staff supervision to support children's wellbeing and safety. The provider also reviewed their menus to ensure meals are healthy and appropriate for children. the provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints on our website for a period of five years.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

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