Children's Home run by N H Care Limited in Birmingham

Inspection report for children’s home - monitoring visit: SC467264 1 SC467264 Registered provider: NH Care Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

A private company operates the home. The home registered with Ofsted in 2013 to provide care for up to 4 children with emotional and social difficulties.

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Information about this children’s home

At the time of the inspection, 3 children were living in the home. All 3 children were given the opportunity to speak with the inspectors.

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This monitoring visit

This children’s home was judged to be inadequate at the full inspection on 11 and 12 February 2026. Ofsted issued 2 compliance notices, under regulation 12, the protection of children standard, and regulation 13, the leadership and management standard. The purpose of this monitoring visit was to review the provider’s progress in meeting the compliance notices.

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This monitoring visit

Leaders and managers have taken action to meet the actions set out in the compliance notice for regulation 12. They have failed to meet all the actions set out in the compliance notice for regulation 13 and this has been reissued.

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This monitoring visit

At the last inspection, 6 requirements were made. At this inspection, the inspectors found that 3 of these requirements have been met. One new requirement has been made.

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This monitoring visit

The home’s management arrangements are in a period of transition. The registered manager has recently left the service. Two temporary managers are overseeing the home while recruitment is ongoing for a new permanent manager. The effectiveness of these interim arrangements is currently untested, as they only came into place one day prior to this inspection. In addition, the responsible individual does not have clear oversight of the home. The inconsistent management and leadership of the Inspection report for children’s home - monitoring visit: SC467264 2 home have impacted on oversight of the quality and consistency of care children receive.

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This monitoring visit

Leaders and managers have made significant improvements to the home environment since the previous inspection. Areas of the home have been redecorated, and broken items have been replaced. The garden is now clean and safe for children to use. This creates a more welcoming environment for children.

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This monitoring visit

Senior leaders have taken action to ensure that managers and staff have developed their skills to recognise when children are at risk of harm. Leaders and managers have reviewed previous safeguarding incidents to identify learning. Staff have completed additional training in safeguarding and have been given the opportunity to reflect on their own practice. This has provided managers and staff with the opportunity to consider what they could do differently. This supports them to improve practice in the future.

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This monitoring visit

Staff now provide children with support to reduce their substance use. One child is no longer smoking in their bedroom. The child has also received support from a drug support agency. This ensures that the child’s health and wellbeing are promoted.

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This monitoring visit

Guidance to staff in the event of a significant incident is now clear. This ensures that staff usually take appropriate action when a child goes missing. External agencies are also now informed promptly. Some guidance for staff on one child’s time in the community remains unclear, and the interim managers have not shown sufficient understanding of the child’s vulnerabilities during their free time.. In addition, the child has not always been offered return home interviews, and this is not challenged by managers. This does not ensure that staff and managers have enough information to reduce the risks of the child going missing.

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This monitoring visit

The quality of records in the home continues to be inconsistent. Records completed by staff are sometimes contradictory and are not written in line with regulation. This means that managers do not always have a good understanding of children’s day-to- day lives. One professional reported shortfalls in receiving up-to-date information about the child they are working with. Managers recognise these shortfalls and state they are committed to addressing them.

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This monitoring visit

One child has left the home since the last inspection. Leaders and managers recognised that they were unable to meet this child’s needs. The child was well supported with their move. There have been changes to the process of planning for new children to move into the home, to ensure that staff can meet their needs. However, at the time of this visit, these new processes had not yet been tested.

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This monitoring visit

Staff and managers now have the required training to meet children’s individual needs and to help them understand children’s vulnerabilities. This includes training in attention deficit hyperactivity disorder (ADHD), autism and the home’s therapeutic model of care. Managers have not taken action to ensure staff achieve appropriate Inspection report for children’s home - monitoring visit: SC467264 3 qualifications within timescales. This does not ensure that staff have all the skills that they need to care for children.

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This monitoring visit

Staff have received additional training in the use of physical restraint. This included reflection on a previous incident where there were shortfalls in practice. Since the previous inspection, physical restraint has been used on one occasion. This incident was managed in line with regulation. When children make allegations about staff, these are taken seriously and shared with the appropriate agencies. However, children are not always informed of the progress or outcome of their allegation in a timely way.

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This monitoring visit

Managers and staff do not always receive regular supervision. This does not support them to reflect on how they can improve care for children.

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This monitoring visit

Leaders and managers have not updated the home’s statement of purpose. This means that the statement of purpose outlines a model of care that is not being delivered. Managers had already identified this shortfall and are taking action to address this.

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This monitoring visit

Two children spoke with the inspector and provided positive feedback about living in the home. They said that they feel listened to, that they have recently been on holiday and take part in positive activities. They have good relationships with staff and with the other children in the home.

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Inspection date Inspection type Inspection judgement

11/02/2026 Full Inadequate 26/11/2024 Full Good 02/01/2024 Full Good 10/05/2022 Full Requires improvement to be good Inspection report for children’s home - monitoring visit: SC467264 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child.

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home.

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(e)(f)(g)(i)(h)) 24 May 2026 Inspection report for children’s home - monitoring visit: SC467264 5 Leaders, managers and staff must have the required skills and knowledge to provide safe and effective care to each child.

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Requirement Due date

Leaders and managers must take action to ensure that staff are supported to gain the relevant qualification to care for children.

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Requirement Due date

Staff and managers should be supported to understand children’s needs and vulnerabilities and strategies should be in place to provide continuity of care to children.

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Requirement Due date

Leaders and managers must ensure that there is effective monitoring and oversight of the quality of care children receive and take action to make improvements when needed.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background;

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Requirement Due date

make decisions about the day-to-day arrangements for each child, in accordance with the child’s relevant plans, which give the child an appropriate degree of freedom and choice. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(iv)(ix)) 24 May 2026 Inspection report for children’s home - monitoring visit: SC467264 6 In particular, leaders and managers must ensure that care is delivered as outlined in the home’s statement of purpose.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans;

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Requirement Due date

seek to secure the input and services required to meet each child’s needs;

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans; and

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Requirement Due date

seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. (Regulation 5 (a)(b)(c)(d))

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Requirement Due date

In particular, managers must ensure that they escalate issues with external agencies when children are not offered return home interviews after they have been missing.

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Requirement Due date

This requirement was made at the last inspection and is restated. 24 May 2026

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(b))

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Requirement Due date

In particular, leaders and managers must ensure that managers and staff receive regular supervision. 24 May 2026

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Requirement Due date

*These requirements are subject to a compliance notice. Inspection report for children’s home - monitoring visit: SC467264 7

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC467264 8

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Children’s home details

Registered provider address: 69 Steward Street Business Lofts, Steward Street, Birmingham B18 7AF

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Children’s home details

Registered manager: Natallina Khushia-Narhar

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Inspectors

Jenny Smith, Social Care Inspector Helen Dickens, Social Care Inspector Inspection report for children’s home - monitoring visit: SC467264 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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