Children's Home run by N H Care Limited in Birmingham

Inspection report for children’s home - monitoring visit: 1276111 1 Registered provider: N H Care Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for up to 5 children with special educational needs and/or disabilities.

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Information about this children’s home

At the time of this visit, 5 children were living at the home. The inspector spoke with some of the children and spent time observing and interacting with others.

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Information about this children’s home

The manager registered with Ofsted in June 2025.

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This monitoring visit

Ofsted carried out a full inspection on 25 and 26 February 2026 during which serious and widespread concerns were identified in relation to safeguarding practice and leadership and management at the home. As a result, compliance notices were issued under regulation 13 (the leadership and management standard) and regulation 33 (employment of staff).

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This monitoring visit

The purpose of this visit was to evaluate the actions taken by leaders to address the steps set out in the compliance notices. Requirements raised at the previous inspection were not reviewed as part of this visit.

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This monitoring visit

Managers now ensure that all staff, including agency staff, receive training in the home’s approved behaviour management approach. As a result, staff apply this approach more consistently when supporting children who are distressed or upset. This has reduced the number of incidents that require physical intervention. When physical intervention is used, it is proportionate, appropriate, and uses the least restrictive and forceful methods necessary to keep children safe.

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This monitoring visit

Leaders and managers ensure that staff receive additional training tailored to children’s individual and complex needs. This has improved staff’s confidence and Inspection report for children’s home - monitoring visit: 1276111 2 competence when responding to children’s behaviours. As a result, children receive more appropriate and child-centred support, which helps reduce escalation and promotes their emotional wellbeing.

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This monitoring visit

Since the last inspection, leaders and managers have carried out a thorough reflective review of previous incidents to identify patterns and weaknesses in practice. They have addressed these issues through targeted training, reflective practice sessions and the introduction of additional resources. Incidents involving the manager are now subject to independent review, and more robust arrangements are in place to ensure that children and staff are offered opportunities to have reflective discussions following incidents. Revised monitoring and review systems have also been introduced, which strengthen management oversight and enable leaders to gain a clearer understanding of practice across the home and address concerns more promptly.

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This monitoring visit

All staff, including agency staff, now receive regular, practice ‑ focused supervision in line with the home’s supervision policy. Only staff who have received appropriate supervision training now carry out supervision sessions. Supervision is used effectively to support reflection, professional development and discussion of safeguarding practice. Leaders and managers also recognise the importance of staff wellbeing and ensure that this topic is routinely explored during supervision, which strengthens staff accountability and contributes to safer practice.

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This monitoring visit

The compliance notices raised under regulations 13 and 33 are deemed to have been met. Inspection report for children’s home - monitoring visit: 1276111 3

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Inspection date Inspection type Inspection judgement

25/02/2026 Full Inadequate 11/02/2025 Full Good 28/02/2024 Full Good 21/11/2022 Full Good Inspection report for children’s home - monitoring visit: 1276111 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(iii)(v)(vi)(vii)(b))

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Requirement Due date

In particular, the registered person must ensure that staff consistently apply the agreed behaviour management approaches when supporting children.

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Requirement Due date

The registered person must also ensure that staff have the appropriate skills to manage children’s behaviour in accordance with the home’s behaviour management policy. 19 April 2026 Inspection report for children’s home - monitoring visit: 1276111 5 The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

ensure the effective induction of each child into the home;

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Requirement Due date

manage and review the placement of each child in the home; and

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Requirement Due date

that the child’s placing authority is contacted, and a review of that child’s relevant plans is requested, if—

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Requirement Due date

the registered person considers that the child is at risk of harm or has concerns that the care provided for the child is inadequate to meet the child’s needs. (Regulation 14 (1)(a) (2)(b)(ii)(e)(i))

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Requirement Due date

In particular, the registered person must advocate for children and challenge local authorities when there are delays in decisions about children’s next stages. This specifically relates to ensuring that plans for children approaching 18 are finalised as early as possible and that they are adequately prepared for adulthood.

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Requirement Due date

The registered person must also ensure that children’s health appointments are kept up to date. 3 May 2026

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Requirement Due date

Restraint in relation to a child is only permitted for the purpose of preventing—

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Requirement Due date

injury to any person (including the child);

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Requirement Due date

serious damage to the property of any person (including the child).

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Requirement Due date

Restraint in relation to a child must be necessary and proportionate. (Regulation 20 (1)(a)(b) (2)) 19 April 2026 Inspection report for children’s home - monitoring visit: 1276111 6 In particular, the registered person must ensure that when children are restrained, the intervention is necessary, proportionate and carried out with the least force.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

protect and promote each child’s welfare;

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Requirement Due date

treat each child with dignity and respect;

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background;

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably

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Requirement Due date

make decisions about the day-to-day arrangements for each child, in accordance with the child’s relevant plans, which give the child an appropriate degree of freedom and choice. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(ii)(iii)(iv)(vii)(ix))

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Requirement Due date

In particular, the registered person must ensure that the home environment is welcoming, well maintained and personalised to reflect children’s interests and identities and that it creates a homely and nurturing environment for children.

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Requirement Due date

The registered person must also ensure that adaptive communication aids are available and accessible to enable children to express their views and contribute meaningfully to their daily care. 3 May 2026 Inspection report for children’s home - monitoring visit: 1276111 7 The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if the individual satisfies the requirements in paragraph (3). The requirements are that—

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a)(b) (3)(d))

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Requirement Due date

In particular, the registered person must ensure that appropriate action is taken to confirm that all agency staff have been safely recruited and that full and satisfactory information is available in relation to Schedule 2. 19 April 2026

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Requirement Due date

An individual may only carry on a children’s home if the individual satisfies the requirements in paragraph (5).

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Requirement Due date

satisfy the requirements in paragraph (5)(a) to (c); and

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Requirement Due date

have the capacity, experience and skills to supervise the management of the home, or the homes, in respect of which the responsible individual is nominated. (Regulation 26 (1) (7)(a)(b))

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Requirement Due date

In particular, the registered person should ensure that the responsible individual has oversight of the service and supervises the management of the home. Furthermore, the registered person must notify Ofsted without delay of any changes that affect their duty of overseeing the home in accordance with regulatory requirements. 3 May 2026

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 1276111 8

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Children’s home details

Registered provider address: 69 Steward Street Business Lofts, Steward Street, Birmingham B18 7AF

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Inspector

Nateisha Cardoza-Evans, Social Care Inspector Inspection report for children’s home - monitoring visit: 1276111 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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