Bright Horizons Surbiton Day Nursery and Preschool

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

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Summary of outcome

On 3 December 2025, the provider notified us about matters relating to health. The notification means that the provider met their legal responsibility as set out in the Statutory framework for the early years foundation stage to notify Ofsted of significant events.

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Summary of outcome

On 19 January 2026, we carried out a regulatory visit. We found the provider was not meeting some of the requirements. We have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

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Summary of outcome

n ensure staff understand the procedures to follow, in line with the local safeguarding partnership, should they have concerns about children in their care

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Summary of outcome

n ensure staff understand the external whistleblowing procedure to follow should they have concerns about an adult working with children, to protect their welfare

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Summary of outcome

n ensure all staff have regard to the Prevent duty guidance to protect children and their families from being drawn into radicalisation and extremism

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Summary of outcome

n ensure staff in the baby room are deployed effectively to supervise children and keep them safe at all times

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Summary of outcome

n improve hygiene and cleanliness across the setting to prevent the spread of infection and protect children's health and welfare

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Summary of outcome

n improve staff's knowledge of risk assessments and ensure that only authorised people enter the premises and children are kept safe. On 20 February 2026 we carried out a further regulatory visit to check if the provider had met the actions set. We found that the provider had improved their knowledge and understanding of child protection procedures, including for the Prevent duty. They have provided training to support staff to improve their understanding of the external whistleblowing procedures. The provider has taken steps to improve the deployment of staff to ensure that children are supervised effectively. They have improved the arrangements for maintaining cleanliness and hygiene, including making improvements to the premises. Procedures for maintaining this have also been updated. The provider has improved the security procedures to ensure that only authorised people enter the premises, and has put

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Summary of outcome

effective risk assessments in place relating to this. We are satisfied the provider has met the safeguarding and welfare actions raised. The provider is still registered with Ofsted.

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Publication of compliance action

We aim to ensure that the welfare of children and young people is protected in the services we regulate. The Childcare Act 2006 and accompanying regulations set out our responsibilities to regulate childminders and childcare providers. This includes the enforcement powers we have in relation to those registered providers who do not comply with the requirements for registration.

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Publication of compliance action

We publish details of any actions we take, or the childminder or childcare provider takes to bring about compliance with requirements on our website for a period of five years.

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Publication of compliance action

For further information please read the Early years compliance handbook which can be found here at www.gov.uk/government/publications/early-years-provider-non-compliance- action-by-ofsted .

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