Children's Home run by Hexagon Care Services Limited in Warwickshire

Inspection report for children’s home: 2862314 1 Registered provider: Hexagon Care Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation. It provides care for up to 2 children who experience social and emotional difficulties. One child was spoken with during the inspection.

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Information about this children’s home

This was the first inspection after the home was registered on 24 November 2025.

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Information about this children’s home

The home has a suitably experienced and qualified manager who registered with Ofsted in November 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable Enforcement action since last inspection: not applicable Inspection report for children’s home: 2862314 2

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Summary of findings

Children have made progress from their individual starting points since living at the home. They have developed positive relationships with staff who understand their needs. However, shortfalls in recording mean that children’s experiences are not always consistently or accurately reflected. Staff report feeling well supported and positive about working at the home. The manager is committed to providing good ‑ quality care and usually advocates on behalf of children and their best interests; however, on one occasion this did not occur.

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Overall experiences and progress of children and young people: good

Since the home opened 5 months ago, 2 children have moved in, and no children have moved out. Children benefit from living in a welcoming and warm home. A snug room provides a space for relaxation and enjoyment and includes games and entertainment options that are personalised to children’s individual interests.

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Overall experiences and progress of children and young people: good

Children have made progress from their individual starting points. Feedback from professionals and family members highlights improvements in children’s self ‑ esteem and their increased ability to understand and manage their emotions. As a result, children are growing in confidence.

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Overall experiences and progress of children and young people: good

Children are consistently listened to, and their views are valued. Staff regularly seek children’s opinions through day ‑ to ‑ day conversations. Children’s feedback informs routines and care planning, ensuring that care remains responsive to their wishes and needs.

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Overall experiences and progress of children and young people: good

One child attends full ‑ time education and is making good progress. The other child is not currently enrolled in formal education. Staff promote learning through a range of structured and informal activities in the home, supported by a tutor. As a result, the child is being supported to work towards accredited qualifications in subjects they are motivated by.

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Overall experiences and progress of children and young people: good

The manager usually advocates effectively on behalf of children. However, when one child’s previous education provision came to an end, the manager did not demonstrate sufficient challenge or advocacy in response to the decisions made. This limited the timeliness of educational planning for the child.

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How well children and young people are helped and protected: good

Staff demonstrate a good understanding of children’s needs, risks and vulnerabilities. They use this knowledge to provide care that promotes stability, safety and positive Inspection report for children’s home: 2862314 3 relationships. As a result, children continue to settle well and build trusting relationships with staff.

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How well children and young people are helped and protected: good

Staff engage in regular, meaningful conversations with children about risks and any current difficulties they may be experiencing. These discussions are purposeful and child ‑ centred. Consequently, children feel listened to and respected and are appropriately encouraged to take responsibility for their decisions.

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How well children and young people are helped and protected: good

Recording is not consistently accurate or sufficiently detailed. At times, records are not written in a child ‑ centred way, which limits their accessibility for children should they wish to read them. On one occasion, an incident involving a child was incorrectly recorded as a conversation. This undermines the effectiveness of monitoring and management oversight.

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How well children and young people are helped and protected: good

On 2 occasions, Ofsted was not notified of serious incidents. This compromises the regulator’s ability to provide effective oversight. Once the manager became aware of these omissions, the required notifications were submitted. However, there was a delay in doing so.

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How well children and young people are helped and protected: good

Complaints are managed appropriately. When one child made a complaint, their views and feelings were acknowledged and taken seriously. The child was kept informed throughout the process and said that they were satisfied with the outcome.

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The effectiveness of leaders and managers: good

The manager has a good understanding of the home and the children living there. She is committed to ensuring that children receive good ‑ quality care that is responsive to their individual needs and interests.

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The effectiveness of leaders and managers: good

The manager is reflective and has established systems for oversight and evaluation. She completes follow ‑ up evaluations several weeks later to consider any new or emerging information. This helps ensure that care remains responsive to children’s changing needs.

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The effectiveness of leaders and managers: good

Staff report feeling well supported and positive about working at the home. They receive regular, reflective supervision. Team meetings are effective and provide opportunities for learning and reflection on practice.

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The effectiveness of leaders and managers: good

Therapeutic oversight is a strength of the home and supports continuous improvement in practice. This contributes to a holistic understanding of children’s behaviour and ensures that staff responses are trauma ‑ informed.

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The effectiveness of leaders and managers: good

Leaders and managers ensure that staff have access to a training programme that supports the development of their professional knowledge and skills. The manager is proactive in identifying gaps in staff competence and arranges additional training to meet children’s individual needs. Inspection report for children’s home: 2862314 4 When learning needs are identified, the manager ensures that appropriate support is in place. For example, she has responded to inconsistencies in recording by introducing opportunities for training and development to improve staff knowledge and practice in this area. Inspection report for children’s home: 2862314 5

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Statutory requirement

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(e)) 29 May 2026

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Recommendations

 The registered person should ensure that they act as effective advocates for or on behalf of a child who may be experiencing difficulties with education or training matters including, but not limited to, attainment, admissions, attendance or behaviour, as a good parent would do. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 28, paragraph 5.12)  The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. Information about the child must always be recorded in a way that will be helpful to the child. This specifically relates to the registered person ensuring that record-keeping is accurate and sufficiently detailed. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2862314 6

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Children’s home details

Registered provider: Hexagon Care Services Ltd

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Children’s home details

Registered provider address: First Floor, Harbour House, Portway, Preston, Lancashire PR2 2DW

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Inspector

Sophie Coogan, Social Care Inspector Inspection report for children’s home: 2862314 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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