Children's Home run by Beacon Haven Limited in North Somerset

Inspection report for children’s home: 2872012 1 Registered provider: Beacon Haven Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home registered with Ofsted in January 2026 and is owned by a private provider. It offers care for up to 4 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, 2 children were living at the home. One child spoke with the inspector.

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Information about this children’s home

In March 2026, the registered manager requested to cancel their registration. As a result, this inspection was brought forward. A new manager is in post and has applied to register with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and/or widespread failures that mean children and young people are not protected or their welfare is not promoted or safeguarded and the care and experiences of children and young people are poor and they are not making progress.

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inadequate

Date of last inspection: not previously inspected

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inadequate

Overall judgement at last inspection: not applicable

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inadequate

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2872012 2

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Summary of findings

Children are not receiving good-quality care. Leaders and managers do not robustly consider children’s needs and the associated risks before children move into the home. Consequently children’s experiences of living in the home are not positive, and they are exposed to an increased risk of harm.

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Summary of findings

Children’s relationships with each other and staff are poor. When children raise concerns about staff practice and sustain injuries during restraint, leaders, managers and staff fail to follow safeguarding procedures. Concerns are not reported to the relevant professionals, and children are not protected from harm.

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Summary of findings

Leadership and management of the home is unstable. A new manager is now in post, and they and the responsible individual demonstrate an understanding of the shortfalls that have been identified. A notice restricting accommodation has been imposed, and two compliance notices have been issued under regulations 12 and 13.

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Overall experiences and progress of children and young people: inadequate

Since registration, three children have lived at the home, and they all moved in within a short two-week period. Leaders and managers do not thoroughly consider the impact of multiple admissions in a short time frame or the level of support that each child requires. Children and staff are not given sufficient opportunities to get to know one another and begin to build positive relationships before another child moves in. Consequently, children’s early experiences of living at this home are poor, and they are exposed to increased risk of harm and inadequate care.

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Overall experiences and progress of children and young people: inadequate

Before moving in, children do not receive help to understand what living at the home will be like. Leaders and managers do not robustly explore or consider children’s views and wishes about their move into the home. Leaders and managers do not oversee the moving-in process effectively, and staff lack the skills and experience to meet children’s individual needs. As a result, children are not helped to settle safely and positively into the home.

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Overall experiences and progress of children and young people: inadequate

One child moved out of the home after one month because staff could not meet their needs or keep them safe. The child was not supported in moving out in a sensitive or child-focused way. Instead, their move was abrupt and unplanned, with little consideration of their emotional needs, resulting in instability, uncertainty and feelings of rejection for the child.

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Overall experiences and progress of children and young people: inadequate

One child said that they do not like living at the home. They raised serious concerns about the use of physical intervention and said that staff have hurt them. Staff and children have difficult relationships with one another. Children’s interactions are not Inspection report for children’s home: 2872012 3 consistently positive, and one child reported that others have intentionally broken their belongings. This undermines children’s sense of safety, belonging and self-worth.

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Overall experiences and progress of children and young people: inadequate

One child attends school regularly and their engagement is positive, but another child is not yet attending or engaging in their education. Despite arranging tutoring, the child has not yet started receiving this support. When not attending school, staff do not always encourage children to engage in meaningful, structured activities that promote learning, develop skills and boost confidence. This limits childrens opportunities to make progress and prepare for re-engagement in education.

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Overall experiences and progress of children and young people: inadequate

Children are encouraged to participate in a range of activities, including trampolining, shopping and going to the park. They are also supported to spend positive time with the people who are important to them. However, staff do not always demonstrate an awareness of children’s identity, cultural or religious needs.

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Overall experiences and progress of children and young people: inadequate

Feedback from family members is mixed. While some family members identify small areas of progress, others report their child’s development regressing in certain areas. This demonstrates that the care and support provided by staff are inconsistent and are not tailored to meet children’s individual needs.

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How well children and young people are helped and protected: inadequate

Children are not receiving good-quality care, and they are not protected from harm effectively. On some occasions, staff’s response to incidents have escalated behaviours and increased the risk of harm.

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How well children and young people are helped and protected: inadequate

Staff use physical intervention to prevent injury to children and themselves. On 2 occasions, the police have been called when staff have been unable to help children stay safe.

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How well children and young people are helped and protected: inadequate

Leaders’ and managers’ oversight of incidents is ineffective, and there is some uncertainty about the number of times staff use physical intervention or how often children have been missing from home. Following incidents, reflections with children and staff are not always held promptly. This limits opportunities for learning, enhancing practice and exploring alternative approaches in the future.

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How well children and young people are helped and protected: inadequate

When concerns are raised about physical interventions and injuries to children, leaders, managers and staff fail to take them seriously or follow safeguarding procedures. Concerns are not reported to the relevant professionals, and appropriate action is not taken to safeguard children. This places children at increased risk, as they are not protected from harm.

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How well children and young people are helped and protected: inadequate

Leaders, managers and staff do not demonstrate sufficient curiosity or willingness to consider concerns that children may have been harmed. Instead, they draw conclusions based on assumptions and blame children for their injuries. Leaders and managers are defensive in their responses and do not believe what children are telling them. Leaders Inspection report for children’s home: 2872012 4 and managers do not have a sound understanding of the concerns that have been raised about staff practice because they do not always acknowledge, record or act on them.

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How well children and young people are helped and protected: inadequate

Children’s plans are not always helpful for staff, as they do not clearly outline children’s needs and the range of strategies that staff can use to support them. As a result, risks are not well identified, and staff’s responses to children are not always consistent with safeguarding procedures or guidance.

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How well children and young people are helped and protected: inadequate

Staff fail to demonstrate that they understand what they need to do or what is expected of them should a fire alarm activate. It is unknown whether children or staff need additional support to safely evacuate the home in the event of a fire. This places children at potential risk.

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How well children and young people are helped and protected: inadequate

Children are reported to have been missing from home 7 times. Staff follow missing from home procedures and welcome children back home when they return. Staff are curious about where children have been, who they have been with and what they have been doing. Staff seek to identify the push-and-pull factors that have contributed to missing- from-home episodes.

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The effectiveness of leaders and managers: inadequate

The leadership and management of the home have been unstable and ineffective. Although this situation has improved more recently, early inconsistencies and a lack of management presence have resulted in negative experiences for children and poor care and support to keep them safe. The previous registered manager left the home without providing Ofsted with any notice of their intention to do so.

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The effectiveness of leaders and managers: inadequate

The new manager has identified some areas for development and says that there is a focus on ensuring that staff have the skills and experience they need to care for children and help them stay safe. One child moved out of the home because staff could not meet their needs. Despite this, staff have not yet received any additional training or support to develop their skills and knowledge.

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The effectiveness of leaders and managers: inadequate

Staff do not receive supervision regularly or consistently. Given the challenges that staff experience, the support provided by leaders and managers is insufficient. Staff are not meaningfully helped to reflect on children’s individual needs or how to support them effectively. As a result, children’s needs are not consistently met.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have not analysed and learned from the shortfalls in practice. Although leaders and managers say they are committed to making more informed decisions about the home’s suitability to meet children’s needs and help them stay safe in the future, this learning has not been robust. In addition, it does not negate the negative experiences of children who have already lived at the home.

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The effectiveness of leaders and managers: inadequate

Partners and other agencies have raised serious concerns about the quality of care and safety of children at the home. They report that leaders and managers respond Inspection report for children’s home: 2872012 5 dismissively and confrontationally when they share their concerns. Leaders and managers do not work collaboratively with multi-agency teams, and their ability to reflect on practice and make improvements to children’s care is limited.

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The effectiveness of leaders and managers: inadequate

Feedback from staff is generally positive. However, it is of concern that staff do not demonstrate a clear understanding of the significant vulnerabilities in the care and support provided to children.

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The effectiveness of leaders and managers: inadequate

Following shortfalls being outlined to leaders and managers during this inspection, they explained that they would pause any future admissions to the home for a 2-month period unless there are exceptional circumstances. This demonstrates leaders’ and managers’ lack of understanding of the significance of the concerns identified and the risks posed to children. As a result, a notice restricting accommodation has been imposed. In addition, two compliance notices have been issued under regulations 12 and 13. Inspection report for children’s home: 2872012 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; and

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Requirement Due date

that the effectiveness of the home’s child protection policies is monitored regularly. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(e)) 19 April 2026 Inspection report for children’s home: 2872012 7 In particular, the registered person must ensure that safeguarding policies and procedures are robustly followed when concerns about children’s safety are raised, including swiftly sharing the concerns with the relevant professionals. When children raise concerns about staff practice, including when they have been injured during a restraint, they must be listened to, taken seriously and helped to understand the actions that are being taken to protect them. The registered person must have effective oversight and take appropriate action when practice concerns arise.

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Requirement Due date

Additionally, the registered person must ensure that leaders, managers and staff have the necessary skills and clear guidance to respond effectively to children’s risks and help them stay safe from harm.

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Requirement Due date

Furthermore, the registered person must ensure that staff help children build positive relationships with each other and safely resolve conflicts.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on— 17 May 2026 Inspection report for children’s home: 2872012 8 feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(f)(g)(ii)(h))

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Requirement Due date

In particular, the registered person must ensure that the care provided by staff is consistent with the home’s statement of purpose, meets children’s needs and helps them stay safe.

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Requirement Due date

The registered person must provide regular and consistent support to children and staff to ensure that good-quality care is delivered.

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Requirement Due date

The registered person must ensure that systems for the reporting, recording and monitoring incidents are effective in keeping children safe. Processes must include identifying learning and taking appropriate actions to enhance practice and protect children from harm.

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Requirement Due date

The registered person must ensure that all complaints are recorded and responded to in line with the home’s complaints procedures.

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Requirement Due date

The registered person must ensure that staff have the necessary skills and experience to meet children’s needs and help them stay safe.

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose;

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Requirement Due date

that arrangements are in place to— 17 May 2026 Inspection report for children’s home: 2872012 9 ensure the effective induction of each child into the home; and

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Requirement Due date

plan for, and help, each child to prepare to leave the home or to move into adult care in a way that is consistent with arrangements agreed with the child’s placing authority. (Regulation 14 (1)(a)(b) (2)(a)(b)(i)(ii)(iii))

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Requirement Due date

In particular, the registered person must ensure that children’s moves into and on from the home are well planned so that their experiences are positive and their needs are met. Before children move into the home, their needs must be robustly assessed and considered so that staff can provide good-quality care and support.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

protect and promote each child’s welfare;

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Requirement Due date

treat each child with dignity and respect; and

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(ii)(iii)(iv))

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Requirement Due date

In particular, the registered person must ensure that the care and support provided by staff meet children’s needs and keep them safe. Staff must always treat children with dignity and respect, including when they are making written records. 17 May 2026 Inspection report for children’s home: 2872012 10 After consultation with the fire and rescue authority, the registered person must—

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Requirement Due date

ensure, by means of fire drills and practices at suitable intervals, that persons working at the home and, so far as reasonably practicable, children are aware of the procedure to be followed in case of fire. (Regulation 25 (1)(d))

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Requirement Due date

In particular, the registered person must carry out fire drills to ensure that staff and children can safely evacuate the building when the fire alarm sounds. When barriers to safe and swift evacuation are identified, the registered person must plan to support safe evacuation. 17 May 2026

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendation

 The registered person should ensure that when children are not in full-time education, they are encouraged to engage in suitable structured and meaningful activities that promote their development and learning. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 28, paragraph 5.15)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2872012 11

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Children’s home details

Registered provider: Beacon Haven Limited

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Children’s home details

Registered provider address: C/o Enigma Clinical Solutions Ltd, Pure Offices, 137 Pastures Avenue, St Georges, Weston-Super-Mare BS22 7SB

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Inspector

Martin Brown, Social Care Inspector Inspection report for children’s home: 2872012 12 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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