Roaches School

Tunstall Road, Knypersley, Stoke-on-Trent, Staffordshire, ST8 7AB

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inspection report:

Overall outcome The school does not meet all of the independent school standards that were checked during this inspection

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inspection report:

At its most recent inspection, the school was judged to not meet all of the independent school standards and associated requirements.

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inspection report:

The purpose of this inspection was to monitor the progress the school has made in meeting the independent school standards and other requirements that it was judged to not comply with at its previous inspection.

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Part 8. Quality of leadership in and management of schools

When we carry out progress monitoring inspections of independent schools, we report on the school’s likely compliance with part 8 of the independent school standards first. Under part 8, the proprietor is required to ensure that the school meets all of the independent school standards consistently. The standard in part 8 is intended to ensure that the quality of leadership and management at the school is sufficient for that purpose.

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Part 8. Quality of leadership in and management of schools

The standards in this part were not met at the previous inspection in September 2025 because the proprietor had not ensured that all the independent school standards were met consistently.

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Part 8. Quality of leadership in and management of schools

A substantive headteacher was appointed soon after, in October 2025. She quickly prioritised addressing weaknesses in safeguarding. This has been successful. The school has also addressed unmet standards relating to welfare, health and safety, premises, provision of information and complaints. This focus on safeguarding and health and safety has delayed the start of the school’s work to improve the quality of education. Plans to improve the quality of education and provision for pupils’ spiritual, moral, social and cultural development have not been realised. These aspects of the school’s provision remain ineffective in the secondary phase. In addition, the school is not recording pupils’ attendance in line with Education (Pupil Registration) (England) Regulations 2006.

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Part 8. Quality of leadership in and management of schools

The proprietor has not ensured that these standards are met.

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Curriculum

In the standard inspection in September 2025, inspectors raised significant concerns around the quality of the school’s curriculum and how it is implemented within the secondary phase. The curriculum did not have the required breadth. Subject curriculums did not identify the knowledge pupils should learn. Teachers did not spot or address gaps in pupils’ knowledge. The curriculum did not take into account the ages, aptitudes and needs of pupils, or the requirements of their education, health and care plans. Learning was not being adapted appropriately to meet pupils’ needs. The school did not provide effective support for secondary-age pupils who struggle with reading. Pupils were not studying a coherent personal, social, health and economic (PSHE) education programme. Inspectors found that the school was not providing pupils of secondary age with an appropriate programme of relationships and sex education.

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Curriculum

The school has identified appropriate schemes of work and plans to introduce these at the start of the next school year. The new, broad curriculum identifies what pupils need to know. Once implemented successfully, it will support teachers to provide learning that builds pupils’ knowledge from key stage 1 to key stage 4 in an organised and coherent way. Teachers are currently being trained to deliver the new curriculum in readiness for the new academic year. However, this curriculum is not yet in place and pupils in the secondary phase are not currently receiving an effective quality of education.

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Teaching and assessment

Significant weaknesses in teaching within the secondary phase were identified in the previous standard inspection. Some staff lacked the skills that they needed to deliver the curriculum effectively. They had not received the training that they needed to deliver the phonics programme expertly. This meant some pupils who struggled with reading did not receive effective support. Assessment and feedback systems were ineffective. Teachers did not spot or address gaps in pupils’ knowledge. As a result, pupils’ needs were not consistently met because teachers did not make appropriate adaptations to learning tasks.

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Teaching and assessment

The school has started work to address the relevant unmet standards to improve teaching where needed. Teachers now utilise effective strategies for managing behaviour as a result of the successful implementation of the new behaviour policy. The standard relating to behaviour in lessons is now met. The other relevant standards remain unmet. The school has undertaken staff appraisals and learning walks and begun to implement a professional development programme. Many of the new curriculum resources come with training that will be useful to develop staff further. However, this work has only just started and has yet to have an impact on all teaching in the secondary phase.

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Teaching and assessment

The school’s new approach to assessment is in its infancy and while there is more in place now than at the last inspection this is not yet detailed enough, or consistently well used, to give a clear picture of gaps in pupils’ knowledge.

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Teaching and assessment

With the exception of standard 3(h) all the previously unmet standards in this part remain unmet.

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Teaching and assessment

The proprietor has not ensured that these standards are met.

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Part 2. Spiritual, moral, social and cultural development of pupils

At the time of the standard inspection, pupils in the secondary phase were not studying a coherent programme of learning to support their spiritual, moral, social and cultural development. Pupils did not learn how to keep themselves safe or about other cultures and faiths. They did not learn about protected characteristics. Pupils had limited opportunities to develop their interests and talents. The school had not implemented a programme for careers education, advice and guidance.

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Part 2. Spiritual, moral, social and cultural development of pupils

The school has plans to introduce a new PSHE scheme that is broad enough to cover all the required elements. It has not yet been implemented. Work has begun to identify pupils’ spiritual, moral, social and cultural understanding, so the new curriculum for PSHE can be tailored to suit pupils’ needs. The school has established a school council and now regularly considers pupils’ views and opinions. The development of careers education remains at an early stage and does not yet provide pupils with impartial information to enable them to make informed choices to fulfil their potential. Leaders recognise that there is more to do to meet the unmet standards in this part.

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Part 2. Spiritual, moral, social and cultural development of pupils

The proprietor has not ensured that these standards are met.

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Safeguarding

In the standard inspection, inspectors found that the school’s safeguarding arrangements were not effective, particularly in the secondary phase. Record-keeping was incomplete and did not provide a coherent overview. As a result, leaders could not analyse trends in safeguarding concerns and mitigate risks to pupils. Staff, including the leader for safeguarding, had not had appropriate training. The school had not acted on recommendations from earlier safeguarding reviews from the local authority. The school has implemented an effective safeguarding policy. Designated safeguarding leaders have had appropriate level 3 safeguarding training. All staff have completed basic safeguarding training. The headteacher has engaged purposefully with the local authority safeguarding leader and implemented the recommendations swiftly. The school has worked successfully to put effective safeguarding systems in place. The school now keeps

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Safeguarding

robust records of safeguarding, and this will be further strengthened by the imminent introduction of an electronic recording system. Pupils say they feel safe. Staff report concerns quickly. Leaders act swiftly on concerns, including involving external agencies when needed. As a result, the school’s approach to safeguarding is effective.

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Safeguarding

The proprietor has ensured that these standards are met.

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Behaviour and supervision of pupils

In the standard inspection, inspectors found that poor behaviour was a common feature in the secondary phase. Staff did not have the expertise or support to manage pupils’ challenging behaviour. As a result, staff used physical restraint frequently. Leaders were not aware of the extent or nature of the unacceptable behaviour. They did not use information about behaviour or physical restraint to inform their actions or undertake risk assessments.

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Behaviour and supervision of pupils

The school has introduced commonly understood and universally applied systems for behaviour. The school records and checks incidents of behaviour thoroughly and uses this to reflect on trends and patterns for different types of incidents. Staff have received training in de-escalation of behaviour and are more confident and skilled to manage behaviour. Incidents of significant physical restraint have reduced. The school puts appropriate risk assessment in place where needed. Pupils agree behaviour has improved in the secondary provision. They collect rewards for consistently good behaviour in lessons and respond positively to this system. As a result, behaviour has improved for almost all pupils since the last inspection.

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Behaviour and supervision of pupils

The proprietor has ensured that these standards are met.

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Anti-bullying

In the standard inspection, inspectors found that the school did not have an effective anti- bullying strategy in place. There was evidence of bullying taking place in the secondary phase. Leaders were not keeping appropriate records of bullying incidents or analysing information about these incidents.

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Anti-bullying

Leaders have an effective anti-bullying strategy in place, informed by the anti-bullying policy. They now collect information about bullying. This shows that bullying is rare and is now addressed effectively. The school ensures that staff have a secure understanding of the impact of bullying and how to deal with it. When bullying does happen, the school works with the victim and perpetrator and involves parents and carers in a suitable programme of support. The proprietor has ensured that these standards are met.

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Health and safety, fire, first aid and risk assessments

In the September 2025 standard inspection, inspectors found that the proprietor had not ensured that the health and safety policy was implemented effectively. A fire risk assessment had lapsed. There were no records of fire drills on one of the sites. There were no records of regular health and safety checks, including electrical and water checks, conducted on the secondary site. Concerns around site security, raised in the local authority safeguarding review, had not been addressed. The school did not have the necessary records for the administration of first aid. It lacked appropriate accommodation for sick pupils in the secondary phase. The school was not implementing the risk assessment policy effectively.

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Health and safety, fire, first aid and risk assessments

Leaders have identified and completed appropriate actions to address these failings. External reviews of fire safety have taken place for all sites and fire risk assessments are in place. Leaders record regular fire drills effectively. They implement the first aid policy appropriately and the secondary site has a suitable medical room. They have erected additional secure fencing and addressed previous concerns regarding unlocked gates. Deployment of staff is both appropriate and sufficient in number to supervise pupils properly at all times.

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Health and safety, fire, first aid and risk assessments

Staff have had training to enable them to confidently write and apply risk assessments. Relevant risk assessments are in place for a range of activities. Staff review these regularly. All staff have access to pupils’ individual risk assessments so they know what is required to keep individuals safe.

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Health and safety, fire, first aid and risk assessments

The proprietor has ensured that these standards are met.

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Admissions and attendance

In the standard inspection, inspectors found that there was no strategic overview of attendance. Some absence was incorrectly recorded. The admissions register was out of date. The school was not following statutory guidance on the use of part-time timetables.

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Admissions and attendance

During the progress monitoring inspection inspectors found that the school is not recording non-attendance accurately on the attendance register, including when pupils are on part-time timetables. The school is not maintaining the attendance register in accordance with the School Attendance (Pupil Registration) (England) Regulations 2024. These inaccuracies mask the true scale of low attendance and do not provide leaders with a clear picture of trends and patterns of non-attendance. This means that leaders do not have accurate information upon which to base plans for addressing pupil absence.

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Admissions and attendance

The proprietor has not ensured that these standards are met.

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health, safety and welfare of pupils

In the standard inspection, inspectors found that there were no suitable toilet and washing facilities on the upper school site. There was also no appropriate medical room on the upper school site. Drinking water supplies were not identified. Local authority safeguarding reviews had identified specific concerns around site security, which had not all been addressed at the time of the inspection.

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health, safety and welfare of pupils

The school has addressed these unmet standards. Pupils and staff toilets are now separate on all sites. The school has converted a room for sole use as a medical room on the upper school site. This is suitably located and equipped and has washing facilities. Drinking water supplies are all clearly labelled as such. The school has erected secure fencing at the secondary site. Clear procedures ensure staff keep gates securely locked at all times. The school sites are well maintained.

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health, safety and welfare of pupils

The proprietor has ensured that these standards are met.

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Part 6. Provision of information

At the time of the standard inspection, the website did not include all of the information required to meet the standards. The school did not provide all the required information to the local authority.

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Part 6. Provision of information

The school has addressed these unmet standards and all required information is available on the school’s website and provided to the local authority as required.

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Part 6. Provision of information

The proprietor has ensured that these standards are met.

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Part 7. Manner in which complaints are handled

Some of the procedures in the school’s complaints policy were not being followed at the time of the standard inspection. Records of complaints were not consistently completed and as such did not all fulfil the requirements of the complaints policy.

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Part 7. Manner in which complaints are handled

The school has reviewed its complaints process and systems are in place to correctly and fully records the complaints, their outcomes and any resultant actions taken by the school. Leaders retain confidential records of complaints. They are available for inspection by the proprietor or headteacher or a body conducting an inspection if required.

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Part 7. Manner in which complaints are handled

The proprietor has ensured that these standards are met.

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The school’s accessibility plan

The school’s accessibility plan, available on the website, outlines how the school meets its obligations under schedule 10 of the Equality Act 2010.

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About this inspection

Inspectors carried out this inspection under sections 109(1) and (2) of the Education and Skills Act 2008, at the request of the registration authority for independent schools.

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About this inspection

Inspectors checked the school’s compliance with the independent school standards. These are the requirements set out in the schedule to the Education (Independent School Standards) Regulations 2014.

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About this inspection

Following our renewed inspection framework, all inspections are now led by His Majesty’s Inspectors (HMIs) or by Ofsted Inspectors (OIs) who have previously served as HMIs.

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About this inspection

The inspection was conducted without notice. This was the first progress monitoring inspection since the school’s standard inspection, in September 2025. At this time, the school was judged to not comply with the independent school standards.

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About this inspection

The Department for Education required the school to submit 2 action plans. These were submitted in December 2025 and assessed as unsatisfactory by Ofsted in January 2026.

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About this inspection

Inspectors spoke with the headteacher, assistant headteachers and lead teachers. The lead inspector spoke with the local authority safeguarding lead and the proprietor remotely.

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About this inspection

Inspectors also considered the school’s safeguarding arrangements, including the single central record of pre-employment checks and whether the school’s safeguarding policy is available to parents and carers. These requirements of the standards are met.

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About this inspection

The inspectors confirmed the following information about the school:

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About this inspection

The school operates from 3 sites. Secondary-aged pupils attend the upper school at Tunstall Road, Knypersley, Stoke-on-Trent, Staffordshire ST8 7AB. Primary-age pupils attend the lower school at Lower Roach End Farm, Meerbrook, Near Leek, Staffordshire ST13 8TA. There is an additional premises used for vocational study for secondary pupils at Brown Lees, Knypersley, Stoke-on-Trent ST8 7DN.

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About this inspection

The majority of pupils who attend this school have an education, health and care plan. The school provides education for pupils with social, emotional and mental health needs.

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About this inspection

The school does not have a religious ethos. The school does not currently use any alternative provision.

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About this inspection

A new headteacher took up post their in October 2025.

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About this school

Proprietor Sean Fitzpatrick Headteacher Miss Emma Johnson Type of school Other Independent Special School Capacity 58 Number of full-time pupils of compulsory school age on roll Number of part-time pupils of compulsory school age on roll Age range of pupils 5 to 16 Gender of pupils Mixed Annual fees for day pupils £53,200 Email address roachesschool@caretodayparallelparents.net

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Part 1. Quality of education provided

 2(1) The standard in this paragraph is met if- – 2(1)(a) the proprietor ensures that a written policy on the curriculum, supported by appropriate plans and schemes of work, which provides for the matters specified in sub-paragraph (2) is drawn up and implemented effectively; and – 2(1)(b) the written policy, plans and schemes of work- – 2(1)(b)(i) take into account the ages, aptitudes and needs of all pupils, including those pupils with an EHC plan; and  2(2) For the purposes of paragraph (2)(1)(a), the matters are- – 2(2)(a) full-time supervised education for pupils of compulsory school age (construed in accordance with section 8 of the Education Act 1996), which gives pupils experience in linguistic, mathematical, scientific, technological, human and social, physical and aesthetic and creative education; – 2(2)(b) that pupils acquire speaking, listening, literacy and numeracy skills; – 2(2)(d) personal, social, health and economic education which-

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Part 1. Quality of education provided

– 2(2)(d)(i) reflects the school’s aim and ethos; and – 2(2)(d)(ii) encourages respect for other people, paying particular regard to the protected characteristics set out in the 2010 Act[9]; – 2(2)(e) for pupils receiving secondary education, access to accurate, up-to-date careers guidance that- – 2(2)(e)(i) is presented in an impartial manner; – 2(2)(e)(ii) enables them to make informed choices about a broad range of career options; and – 2(2)(e)(iii) helps to encourage them to fulfil their potential; – 2(2)(h) that all pupils have the opportunity to learn and make progress; and – 2(2)(i) effective preparation of pupils for the opportunities, responsibilities and experiences of life in British society.  2A(1) The standard in this paragraph is met if the proprietor- – 2A(1)(b) ensures that every registered pupil who is provided with secondary education at the school is provided with relationships and sex education, except in so far as the

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Part 1. Quality of education provided

pupil is excused as mentioned in sub-paragraph (2), – 2A(1)(d) in making arrangements for the purposes of paragraphs (a), (b) or (c), has regard to any guidance under section 80A of the Education Act 2002 that applies in relation to the provision of education by maintained schools, – 2A(1)(f) consults parents of registered pupils at the school before making or revising a statement under sub-paragraph (e), and  2A(2) Arrangements made by the proprietor for the purposes of sub-paragraph (1)(b) must ensure that where a pupil’s parent requests that the pupil is wholly or partly excused from sex education provided as part of relationships and sex education, the pupil is so excused until the request is withdrawn, unless or to the extent that the head teacher considers that the pupil should not be so excused.  3 The standard in this paragraph is met if the proprietor ensures that the teaching at the school-

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Part 1. Quality of education provided

– 3(a) enables pupils to acquire new knowledge and make good progress according to their ability so that they increase their understanding and develop their skills in the subjects taught; – 3(b) fosters in pupils self-motivation, the application of intellectual, physical and creative effort, interest in their work and the ability to think and learn for themselves; – 3(c) involves well planned lessons and effective teaching methods, activities and management of class time; – 3(d) shows a good understanding of the aptitudes, needs and prior attainments of the pupils, and ensures that these are taken into account in the planning of lessons; – 3(e) demonstrates good knowledge and understanding of the subject matter being taught; – 3(f) utilises effectively classroom resources of a good quality, quantity and range; – 3(g) demonstrates that a framework is in place to assess pupils’ work regularly and thoroughly and use information from that assessment to plan teaching so that pupils

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Part 1. Quality of education provided

can progress;  4 The standard in this paragraph is met where the proprietor ensures that a framework for pupil performance to be evaluated, by reference to the school’s own aims as provided to parents or national norms, or to both, is in place.

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Part 2. Spiritual, moral, social and cultural development of pupils

 5 The standard about the spiritual, moral, social and cultural development of pupils at the school is met if the proprietor- – 5(a) actively promotes the fundamental British values of democracy, the rule of law, individual liberty, and mutual respect and tolerance of those with different faiths and beliefs; – 5(b) ensures that principles are actively promoted which- – 5(b)(i) enable pupils to develop their self-knowledge, self-esteem and self-confidence; – 5(b)(ii) enable pupils to distinguish right from wrong and to respect the civil and criminal law of England; – 5(b)(iii) encourage pupils to accept responsibility for their behaviour, show initiative and understand how they can contribute positively to the lives of those living and working in the locality in which the school is situated and to society more widely; – 5(b)(iv) enable pupils to acquire a broad general knowledge of and respect for public

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Part 2. Spiritual, moral, social and cultural development of pupils

institutions and services in England; – 5(b)(v) further tolerance and harmony between different cultural traditions by enabling pupils to acquire an appreciation of and respect for their own and other cultures; – 5(b)(vi) encourage respect for other people, paying particular regard to the protected characteristics set out in the 2010 Act; and – 5(b)(vii) encourage respect for democracy and support for participation in the democratic process, including respect for the basis on which the law is made and applied in England; – 5(c) precludes the promotion of partisan political views in the teaching of any subject in the school; and – 5(d) takes such steps as are reasonably practicable to ensure that where political issues are brought to the attention of pupils- – 5(d)(i) while they are in attendance at the school, – 5(d)(ii) while they are taking part in extra-curricular activities which are provided or organised by or on behalf of the school, or

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Part 2. Spiritual, moral, social and cultural development of pupils

– 5(d)(iii) in the promotion at the school, including through the distribution of promotional material, of extra-curricular activities taking place at the school or elsewhere,

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Part 3. Welfare, health and safety of pupils

 15 The standard in this paragraph is met if the proprietor ensures that an admission and attendance register is maintained in accordance with the Education (Pupil Registration) (England) Regulations 2006[13].

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Part 8. Quality of leadership in and management of schools

 34(1) The standard about the quality of leadership and management is met if the proprietor ensures that persons with leadership and management responsibilities at the school- – 34(1)(a) demonstrate good skills and knowledge appropriate to their role so that the independent school standards are met consistently; – 34(1)(b) fulfil their responsibilities effectively so that the independent school standards are met consistently; and – 34(1)(c) actively promote the well-being of pupils.

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Part 1. Quality of education provided

 3 The standard in this paragraph is met if the proprietor ensures that teaching at the school- – 3(h) utilises effective strategies for managing behaviour and encouraging pupils to act responsibly.

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Part 3. Welfare, health and safety of pupils

 7 The standard in this paragraph is met if the proprietor ensures that- – 7(a) arrangements are made to safeguard and promote the welfare of pupils at the school; and

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Part 3. Welfare, health and safety of pupils

– 7(b) such arrangements have regard to any guidance issued by the Secretary of State.  9 The standard in this paragraph is met if the proprietor promotes good behaviour amongst pupils by ensuring that -- – 9(b) the policy is implemented effectively; and – 9(c ) a record is kept of the sanctions imposed upon pupils for serious misbehaviour  10 The standard in this paragraph is met if the proprietor ensures that bullying at the school is prevented in so far as reasonably practicable, by the drawing up and implementation of an effective anti-bullying strategy.  11 The standard in this paragraph is met if the proprietor ensures that relevant health and safety laws are complied with by the drawing up and effective implementation of a written health and safety policy.  12 The standard in this paragraph is met if the proprietor ensures compliance with the Regulatory Reform (Fire Safety) Order 2005.  13 The standard in this paragraph is met if the proprietor ensures that first aid is

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Part 3. Welfare, health and safety of pupils

administered in a timely and competent manner by the drawing up and effective implementation of a written first aid policy.  14 The standard in this paragraph is met if the proprietor ensures that pupils are properly supervised through the appropriate deployment of school staff.  16 The standard in this paragraph is met if the proprietor ensures that- – 16(a) the welfare of pupils at the school is safeguarded and promoted by the drawing up and effective implementation of a written risk assessment policy; and – 16(b) appropriate action is taken to reduce risks that are identified.

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Part 5. Premises and accommodation at schools

 23(1) Subject to sub-paragraph (2), the standard in this paragraph is met if the proprietor ensures that- – 23(1)(a) suitable toilet and washing facilities are provided for the sole use of pupils;  24(1) The standard in this paragraph is met if the proprietor ensures that suitable accommodation is provided in order to cater for the medical and therapy needs of pupils, including- – 24(1)(a) accommodation for the medical examination and treatment of pupils; – 24(1)(b) accommodation for the short term care of sick and injured pupils, which includes a washing facility and is near to a toilet facility; and – 24(2) The accommodation provided under sub-paragraphs (1)(a) and (b) may be used for other purposes (apart from teaching) provided it is always readily available to be used for the purposes set out in sub-paragraphs (1)(a) and (b).  25 The standard in this paragraph is met if the proprietor ensures that the school

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Part 5. Premises and accommodation at schools

premises and the accommodation and facilities provided therein are maintained to a standard such that, so far as is reasonably practicable, the health, safety and welfare of pupils are ensured.  28(1) The standard in this paragraph is met if the proprietor ensures that- – 28(1)(c ) cold water supplies that are suitable for drinking are clearly marked as such.

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Part 6. Provision of information

 32(1) The standard about the provision of information by the school is met if the proprietor ensures that- – 32(1)(a) the information specified in sub-paragraph (2) is provided to parents of pupils and parents of prospective pupils and, on request, to the Chief Inspector, the Secretary of State or an independent inspectorate. – 32(1)(b) the information specified in sub-paragraph (3) is made available to parents of pupils and parents of prospective pupils and, on request, to the Chief Inspector, the Secretary of State or an independent inspectorate; – 32(1)(c ) particulars of the arrangements for meeting the standard contained in paragraph 7 are published on the school’s internet website or, where no such website exists, are provided to parents on request; – 32(1)(d) following an inspection under section 108 or 109 of the 2008 Act, a copy of the report of the inspection (if it has been sent to the proprietor) is published and

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Part 6. Provision of information

maintained on the school’s internet website, and provided to the parents of each registered pupil, by any date specified by the body who conducted the inspection; – 32(1)(h) where a pupil wholly or partly funded by a local authority (except where funding is solely for free of charge early years provision in accordance with the duty contained in section 7 of the Childcare Act 2006 ) is registered at the school, an annual account of income received and expenditure incurred by the school in respect of that pupil is provided to the local authority and, on request, to the Secretary of State;  32(2) The information specified in this sub-paragraph is- – 32(2)(a) the school’s address and telephone number and the name of the head teacher;  32(3) The information specified in this sub-paragraph is- – 32(3)(e) particulars of the school’s academic performance during the preceding school year, including the results of any public examinations;

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Part 6. Provision of information

– 32(3)(f) details of the complaints procedure referred to in paragraph 33, and the number of complaints registered under the formal procedure during the preceding school year; and

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Part 7. Manner in which complaints are handled

 33 The standard about the manner in which complaints are handled is met if the proprietor ensures that a complaints procedure is drawn up and effectively implemented which deals with the handling of complaints from parents of pupils and which- – 33(i) provides for the panel to make findings and recommendations and stipulates that a copy of those findings and recommendations is- – 33(i)(ii) available for inspection on the school premises by the proprietor and the head teacher; – 33(i)(j) provides for a written record to be kept of all complaints that are made in accordance with sub-paragraph (e) and- – 33(j)(i) whether they are resolved following a formal procedure, or proceed to a panel hearing; and – 33(j)(ii) action taken by the school as a result of those complaints (regardless of whether they are upheld); and – 33(k) provides that correspondence, statements and records relating to individual complaints are to be kept confidential except where the Secretary of State or a body

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Part 7. Manner in which complaints are handled

conducting an inspection under section 109 of the 2008 Act requests access to them. education and skills for children and learners of all ages, and inspects and regulates services that care for children and young people

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Part 7. Manner in which complaints are handled

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Part 7. Manner in which complaints are handled

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Part 7. Manner in which complaints are handled

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