Hayshousing

Inspection report for supported accommodation provider – monitoring visit: Hayshousing 1 Hayshousing

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Registered provider: Hayshousing Limited

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Inspected under the social care common inspection framework

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provider

The service is owned and managed by a private provider. It offers accommodation for up to 16 looked-after children and care leavers over 3 shared group living homes.

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provider

At the time of this visit, this service was providing supported accommodation for 5 children aged 16 and 17 years.

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provider

The service manager registered with Ofsted in July 2025.

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This monitoring visit

On 6 January 2026, Ofsted carried out a monitoring visit in response to concerns that the service was not operating in accordance with its statement of purpose. This included concerns that referrals and admissions to the service were not being managed effectively, potentially placing children at risk of harm, and that children were not being provided with suitable accommodation. Following the visit, Ofsted issued compliance notices under Regulations 4, 7 and 27. A further visit was held on 25 February 2026 to monitor the provider’s progress in meeting the steps outlined in the compliance notices. Following the visit, Ofsted issued further compliances notices under Regulation 4, 6 and 7. Regulation 27 had been deemed to be met.

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This monitoring visit

The purpose of this visit was to monitor the provider’s progress in meeting the steps outlined in the compliance notices. The inspector held discussions with children, the nominated individual, the registered service manager, and staff. They also visited 2 premises.

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This monitoring visit

Leaders and managers have now strengthened their referral process. They have not admitted children since the last monitoring visit. They have introduced a new referral process to assess children’s suitability for supported accommodation. They were able Inspection report for supported accommodation provider – monitoring visit: Hayshousing 2 to provide evidence that this new process was now effective, and this would be used to assess all referrals into the service.

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This monitoring visit

The quality of children’s accommodation has significantly improved. Staff now conduct weekly room checks. When children refuse to have their room checked, the provider has a process of escalation to the registered person or in some cases to the allocated social worker for the child. Staff also complete daily, weekly, and monthly health and safety checks in each home. Children’s bedrooms are less cluttered and provide a safe space. Staff have made improvements to children’s bedrooms, which now provide children with adequate furniture and a more homely feel. Staff now have access to spare keys for children’s bedrooms, which they did not have previously.

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This monitoring visit

Staff complete support plans and risk assessments, which are all up to date and include children’s known or emerging risks. Children’s views on their plans are clear. Managers have clear oversight of these plans and monthly audits take place to identify any shortfalls in practice.

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This monitoring visit

Staff support children by using their in-house life skills programme skills, and key- work sessions are tailored to this programme. Children benefit from regular key-work sessions that are in line with their support plans. These focus on children’s early childhood trauma and how they can build resilience in their lives.

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This monitoring visit

As a result of these improvements, the compliance notices are met. Inspection report for supported accommodation provider – monitoring visit: Hayshousing 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure, and well-maintained. (Regulation 6 (1) (2)(b)(vi))

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Requirement Due date

In particular, the registered person must ensure that suitable locks are fitted onto kitchen cupboard doors. 28 Aug 2026

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Recommendation

 The registered person should ensure the service has policies and appropriate arrangements in place for managing, administering, and disposing of medication, including processes for record keeping. Where the registered person or staff have questions or concerns about a young person’s medication, or their ability to administer this themselves, they should discuss these with the young person, take necessary safeguarding actions. (‘Guide to the Supported Accommodation Regulations, including Quality Standards,’ page 39)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider – monitoring visit: Hayshousing 4

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Supported accommodation provider details

Registered provider: Hayshousing Limited

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Supported accommodation provider details

Registered provider address: 69 steward Street Business Lofts, Hayshousing Steward Street, Birmingham B18 7AF

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Supported accommodation provider details

Registered service manager: Chisa Wobodo

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Inspector

Helen Fee, Social Care Inspector Inspection report for supported accommodation provider – monitoring visit: Hayshousing 5 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding, and child protection.

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Inspector

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Inspector

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