Future Hub Limited

Inspection report for supported accommodation provider: Future Hub Limited 1 Future Hub Limited Registered provider: Future Hub Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is owned and operated by a private provider. The service provides up to 5 group-living premises and one single-occupancy premises that are limited to accommodating looked-after children and care leavers.

p.1

provider

At the time of the inspection, the service was providing support for 7 children aged 16 and 17 in shared and single-occupancy accommodation. One premises has a staff member present 24 hours a day. Children living in other accommodation receive outreach support.

p.1

provider

The service manager registered with Ofsted in December 2023. They also hold other responsibilities, which include being the nominated individual and director.

p.1

provider

Inspection dates: The inspection was announced on 23 March 2026 and started that day. The inspector was on site on 25 and 26 March 2026.

p.1

Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

p.1

Summary of findings

Children feel happy and safe in their homes. Children are well prepared for independent living and receive high-quality support. Staff ensure that they always consult with children about their support needs.

p.1

Summary of findings

The registered person has good oversight of the service and knows the children well. They have high standards, which is reflected in the support children receive.

p.1

Summary of findings

The quality of accommodation is good, which means that children feel safe and secure in their environment. Inspection report for supported accommodation provider: Future Hub Limited 2

p.1

Overall experiences and progress of children

Children are positive about the support they receive and the relationships that they have with staff. One child said, ‘Staff are good to talk to and helpful.’ They also said that staff build good relationships and support them when they have worries or concerns, which means that they have a trusted adult to speak with. They can easily contact staff and the on-call service, which is reassuring for children in single- occupancy accommodation.

p.2

Overall experiences and progress of children

Children make progress in line with their support plans. Staff support children to develop their life skills so they are prepared for adulthood. They continue to offer ‘cook and eat’ sessions, which are well attended by children. This is an opportunity for children to form friendships with others as well as learn new cooking skills. Staff complete regular key-work sessions that focus on children’s known or emerging needs. Staff also complete support plans and include children’s voices. This means children can express their views on the support that they are receiving.

p.2

Overall experiences and progress of children

Staff support children to consider different education, employment and training opportunities. They understand children’s experiences of trauma and how these experiences may affect their engagement with services. For those children who are not accessing any form of education, employment or training, staff work with local colleges to explore different ways to engage children.

p.2

Overall experiences and progress of children

Staff support children to register with universal health services when they move into their homes. Staff support children to attend appointments and encourage them as part of their independent living skills to book appointments and take the lead when attending those appointments. This helps improve children’s confidence and self- esteem.

p.2

Overall experiences and progress of children

Children’s accommodation is nicely furnished and provides them with private spaces to socialise. This has been an improvement since the last inspection. There is clear oversight of the management of each of the homes, and maintenance issues are addressed in a timely manner.

p.2

How well children are helped and protected

Staff complete a wide range of safeguarding training to help them support children effectively. Training is in line with children’s individual needs. Leaders and managers actively seek additional training for their staff when new risks emerge.

p.2

How well children are helped and protected

Staff respond well to safeguarding incidents and take appropriate action. They review incidents to help them to understand what has taken place. They then complete debriefs with children alongside targeted key-work sessions. The provider informs Ofsted of incidents in a timely manner, which means the regulator has oversight of incident management.

p.2

How well children are helped and protected

Support plans include children’s known risks and detail how staff work with children to reduce those risks. They are clear and include children’s known vulnerabilities, Inspection report for supported accommodation provider: Future Hub Limited 3 including contextual safeguarding. Staff review the plans on a regular basis and encourage children to express their views. However, for one child, following an incident of misusing alcohol, staff did not update the child’s support plan and risk assessment. This is essential for staff who are working with children to have the information necessary to keep children safe.

p.2

How well children are helped and protected

The registered person is aware of the children’s needs and seeks support from relevant services to ensure these needs are met. Staff share relevant information with partner agencies promptly, so they know children’s current and emerging needs.

p.3

How well children are helped and protected

The registered person is proactive and aware of potential risks to children. They plan for and take sufficient action to ensure that children’s welfare is promoted and safeguarded when allegations are raised about senior staff. Appropriate safeguarding agencies are notified quickly, and appropriate action is taken to ensure the immediate safety of children is prioritised.

p.3

The effectiveness of leaders and managers

Leaders and managers have good oversight of the service. They have a clear understanding of children’s vulnerabilities and are child focused. They speak about children in a caring and respectful way.

p.3

The effectiveness of leaders and managers

Leaders and managers have developed an auditing tool that has been embedded into practice. However, staff have input information incorrectly, and it does not reflect incidents that have occurred in the homes.

p.3

The effectiveness of leaders and managers

Managers provide staff with regular supervision and appraisals. This means that staff can discuss their wellbeing, development and progress within the service. As a result, staff feel valued and listened to by managers. One member of staff said, ‘Another thing I value is how the company looks after staff wellbeing.’

p.3

The effectiveness of leaders and managers

Staff are positive about the support and training they receive. One member of staff said, ‘I feel confident to ask for additional support and skills.’ Mandatory training is completed regularly, and when children’s needs change, the provider is proactive in staff completing additional training to support them in their role.

p.3

The effectiveness of leaders and managers

Staff from partner agencies involved in children’s lives gave extremely positive feedback. They recognise how children benefit from the support and encouragement that staff provide as they gain greater independence. One worker said, ‘They are very caring and care for the young people of [name of city]. They genuinely do care.’ Inspection report for supported accommodation provider: Future Hub Limited 4

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.4

Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which—

p.4

Requirement Due date

include the information and documents listed in Schedule 2.

p.4

Requirement Due date

In particular, the registered person must ensure that they have relevant documents from the local authority relating to each child. (Regulation 24 (1)(a)) 23 April 2026

p.4

Recommendations

 The registered person should ensure that children’s relevant plans include a strategy for a particular type of support, treatment or intervention following an incident. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 38)  The registered person should ensure that they actively scrutinise the settings and make best use of information from internal monitoring. They must ensure that internal auditing systems are accurate. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 53)

p.4

Information about this inspection

The inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Future Hub Limited 5

p.4

Supported accommodation provider details

Registered provider address: Abraham Chartered Certified Accountants, 46 Houghton Place, Bradford BD1 3RG

p.5

Supported accommodation provider details

Registered service manager: Shabana Kauser

p.5

Inspector

Helen Fee, Social Care Inspector Inspection report for supported accommodation provider: Future Hub Limited 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

p.5

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.6

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.6

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.6