Orsa Housing

Inspection report for supported accommodation provider – monitoring visit: Orsa Housing 1 Orsa Housing

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Registered provider: Orsa Housing Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 5 children and young people in one shared home. At the time of this visit, the service had no children residing there, with both children having moved on following the full inspection.

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provider

There has been no registered service manager in post since February 2025.

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This monitoring visit

A full inspection was completed on 2 February 2026 with an Outcome 3 judgement. Significant shortfalls were identified in managerial oversight of the service, children’s support plans and records pertaining to children’s individual needs and risks. Staff lacked the skills needed to support vulnerable children and were unsupported by leaders and managers. Consequently, compliance notices were issued under regulations 4, 5, 7 and 14 of The Supported Accommodation (England) Regulations 2023.

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This monitoring visit

The purpose of this visit was to monitor the provider’s progress in meeting the steps identified in these notices.

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This monitoring visit

Inspectors spoke with one director of the service as the nominated individual was unavailable. No children were spoken to as the 2 present during inspection have since moved on; their records were viewed following the full inspection to the time they moved on. Two members of staff were spoken to.

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This monitoring visit

Leaders and managers continue to lack oversight of the service and there has been no registered service manager since February 2025. This means children’s needs and emerging risks are significantly overlooked. Inspection report for supported accommodation provider – monitoring visit: Orsa Housing 2 Leaders and managers have not ensured that support plans and risk assessments fully reflect children’s emerging vulnerabilities and children are not supported with their emotional wellbeing. For example, one child made a serious allegation about the behaviour of another resident and was offered no emotional support. Ofsted was not notified of this allegation, which hinders regulatory oversight of how effectively the provider safeguards children.

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This monitoring visit

Children have not been adequately protected within the service. Staff failed to take appropriate action when one child made serious allegations about the conduct of another resident. The resident remained in the provision long enough for a more serious incident to occur, with no action being taken to address their behaviour. This incident has had an impact on the child’s physical health and could have been avoided.

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This monitoring visit

Staff have not formed meaningful relationships with children. Staff continued to communicate with children mostly via text message, even when they were both at home. There is little evidence of meaningful, direct work with children. Children made limited progress as a result.

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This monitoring visit

Leaders and managers have not supervised staff in line with their own policy; as a result, there continues to be minimal oversight and review of the effect of staff’s work with children.

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This monitoring visit

Leaders and managers have not ensured that staff training is up to date, which results in staff being ineffective in supporting children’s emerging needs. Since the full inspection, all training was reallocated to staff; however, most was not completed.

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This monitoring visit

Leaders and manager have reviewed admissions processes and indicated an intention to only consider children with needs the service can support. However, the new process remains untested due to the restriction notice in place.

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This monitoring visit

The recommendation in terms of CCTV remains in place as this was not reviewed during the monitoring visit. Inspection report for supported accommodation provider – monitoring visit: Orsa Housing 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff.

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Requirement Due date

(Regulation 4 (1) (2)(a)(b)(c)(f)(g)) 30 May 2026 Inspection report for supported accommodation provider – monitoring visit: Orsa Housing 4 The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe.

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Requirement Due date

(Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(iv)) 30 May 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child; 30 May 2026 Inspection report for supported accommodation provider – monitoring visit: Orsa Housing 5 keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect.

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Requirement Due date

The registered provider must appoint an individual to manage the supported accommodation undertaking if—

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Requirement Due date

there is no registered service manager in respect of the undertaking, and

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Requirement Due date

is not, or does not intend to be, in day-to-day charge of the supported accommodation undertaking.

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Requirement Due date

(Regulation 14 (1)(a)(b)(iii)) 30 May 2026

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Recommendation

 The registered person should ensure that the use of CCTV respects children’s need for privacy and be no more intrusive than necessary. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 30)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider – monitoring visit: Orsa Housing 6

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Supported accommodation provider details

Registered provider: Orsa Housing Limited

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Supported accommodation provider details

Registered provider address: The Orsa Hub, Ettymore Road, Dudley DY3 3SG

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Inspectors

Amanda Cooper, Social Care Inspector Inspection report for supported accommodation provider – monitoring visit: Orsa Housing 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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