Universal Healthy Minds Limited

Inspection report for supported accommodation provider – monitoring visit: Universal Healthy Minds Limited 1 Universal Healthy Minds Limited

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Registered provider: Universal Healthy Minds Limited

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. It offers accommodation for up to 6 looked-after children and care leavers in 3 shared group-living homes.

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provider

No children were living at the service at the time of the inspection.

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provider

The service manager, who is also the nominated individual and sole director, registered with Ofsted when the service was registered in March 2025.

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This monitoring visit

Ofsted conducted a monitoring visit on 4 February 2026 in response to concerns raised regarding the provider’s failure to notify Ofsted of all serious events, and the suitability of children placed within the supported accommodation undertaking. Following that visit, Ofsted issued 2 compliance notices. These related to the notification of serious incidents and the referral and admission process.

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This monitoring visit

A restriction of accommodation notice was also issued to allow the service time to make the necessary improvements to safeguard children. This remains in place until 30 April 2026.

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This monitoring visit

The purpose of this monitoring visit was to consider the progress made against the compliance notices and restriction notice.

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This monitoring visit

Since the last monitoring visit, the only child living at the accommodation has left. No further children have moved into the service since Ofsted served the compliance notices. Inspection report for supported accommodation provider – monitoring visit: Universal Healthy Minds Limited 2 The registered service manager has invited staff to secure employment elsewhere while the restriction of accommodation notice is in place and there are no children. It is not clear if and when they will return. Although staff training has been delivered to staff on the notification, referral and admission process, it is not clear which staff have actually completed the training.

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This monitoring visit

Leaders and managers have an improved understanding of their responsibility to notify Ofsted about significant incidents, and in a timely manner. The new system provides a suitable infrastructure to ensure that serious incidents are promptly notified to Ofsted and other relevant agencies. The system holds the registered service manager and staff responsible for ensuring full compliance with the regulations. These improvements support Ofsted’s oversight of how the provider responds to incidents to safeguard children and protect them from further harm.

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This monitoring visit

Furthermore, leaders and managers have introduced an effective admission and referral process that now provides transparent management oversight. The improvements, if followed, support better outcomes for children. Specifically, that only children who have the relevant skills and readiness to live in supported accommodation are admitted to the service.

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This monitoring visit

The accommodation still does not feel welcoming and homely throughout. At one property that was previously visited, the kitchen ceiling lights had not been replaced. Only one ceiling light was working. The fence and gate at the back of the property were both broken, leaving the property less secure. The back garden was not well maintained. Similarly, the front of the property was unkempt, and the front door was damaged. One of the children’s rooms was not ready for a child to move into. The registered service manager stated that repairs and redecoration were under way at this property.

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This monitoring visit

Requirements made at the last inspection are outside the scope of this visit. A review of these and the restriction of accommodation notice will take place at the next inspection. Inspection report for supported accommodation provider – monitoring visit: Universal Healthy Minds Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(v)(vi)(viii)) 30 April 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(b)(c)) 30 April 2026 Inspection report for supported accommodation provider – monitoring visit: Universal Healthy Minds Limited 4 In particular, the registered person must work in partnership with children’s placing authorities to ensure that children’s plans are relevant and reflect their needs and experiences.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider – monitoring visit: Universal Healthy Minds Limited 5

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Supported accommodation provider details

Registered provider: Universal Healthy Minds Limited

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Supported accommodation provider details

Registered service manager: Michaelle Matika

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Inspector

Jacqueline Malcolm, Social Care Inspector Inspection report for supported accommodation provider – monitoring visit: Universal Healthy Minds Limited 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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