Children's Home run by Open World 2 Limited in Croydon

Inspection report for children’s home - monitoring visit: 2747747 1 Registered provider: Open World 2 Limited

p.1

Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home registered with Ofsted in February 2024 and is privately owned. It provides care for one child who may experience social and emotional difficulties.

p.1

Information about this children’s home

At the time of the inspection, one child was living at the home.

p.1

Information about this children’s home

The post for a registered manager has been vacant since February 2026. The current interim manager started working in the home in March 2026.

p.1

This monitoring visit

The home was judged to have serious and widespread concerns at an assurance inspection on 18 February 2026. As a result, a compliance notice was issued on 23 February 2026.

p.1

This monitoring visit

The home’s registered manager left following the assurance inspection. A new interim manager has been recruited and started working in the home in March 2026.

p.1

This monitoring visit

This monitoring visit was carried out to monitor the progress made against the compliance notice. The inspector found that the provider has met the compliance notice and made some progress in meeting the requirements raised at the assurance inspection.

p.1

This monitoring visit

Following the assurance inspection, the provider commissioned an independent investigation into the concerns raised in response to a child’s allegation. The recommendations from this investigation have informed the provider’s ongoing improvement.

p.1

This monitoring visit

Staff have completed refresher training which covers safeguarding procedures including how to respond to allegations of harm. Staff are also scheduled to Inspection report for children’s home - monitoring visit: 2747747 2 complete refresher training on physical restraint and whistleblowing. Leaders have also updated their manager induction programme to ensure that managers understand the role of the Local Authority Designated Officer (LADO), and the threshold for sending safeguarding notifications to the regulator.

p.1

This monitoring visit

Leaders have embedded this learning with staff through discussions in regular supervision sessions and team meetings.

p.2

This monitoring visit

The new manager has increased the monitoring and oversight of the home with morning and evening checks with the staff team.

p.2

This monitoring visit

Leaders and managers have continued to work towards meeting the requirements raised at the assurance inspection. These will be reviewed at the next full inspection, along with a recommendation raised at the home’s last full inspection. An additional requirement has been raised at this visit due to a complaint made by the child not being effectively managed. Inspection report for children’s home - monitoring visit: 2747747 3

p.2

Inspection date Inspection type Inspection judgement

02/09/2025 Full Good 24/06/2024 Full Good Inspection report for children’s home - monitoring visit: 2747747 4

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

p.4

Requirement Due date

The leadership and management standard is that the registered person enables, inspires, and leads a culture in relation to the children’s home that—

p.4

Requirement Due date

helps children aspire to fulfil their potential; and

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

p.4

Requirement Due date

feedback on the experiences of children, including complaints received. (Regulation 13 (1)(a)(b) (2)(g)(ii))

p.4

Requirement Due date

In particular, this relates to ensuring that records of complaints include details of the action required to prevent similar situations in the future and/or to address gaps in staff’s practice. 1 May 2026

p.4

Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

p.4

Requirement Due date

there is an allegation of abuse against the home or a person working there. (Regulation 40 (4)(c)) 1 May 2026

p.4

Requirement Due date

The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out—

p.4

Requirement Due date

how appropriate behaviour is to be promoted in the children’s home; and

p.4

Requirement Due date

the measures of control, discipline and restraint which may be used in relation to children in the home. 17 April 2026 Inspection report for children’s home - monitoring visit: 2747747 5 The registered person must keep the behaviour management policy under review and, where appropriate, revise it.

p.4

Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

p.5

Requirement Due date

has spoken to the user about the measure; and

p.5

Requirement Due date

has signed the record to confirm it is accurate. (Regulation 35 (1) (a)(b) (2) (3)(b)(i)(ii)

p.5

Requirement Due date

In particular, leaders and managers must ensure that children have individualised protocols for physical restraint that include all safety measures to be taken by staff, and that all staff involved in physical restraint are spoken to after the incident.

p.5

Requirement Due date

The registered person must prepare and implement a policy which—

p.5

Requirement Due date

is intended to safeguard children accommodated in the children’s home from abuse or neglect; and

p.5

Requirement Due date

sets out the procedure to be followed in the event of an allegation of abuse or neglect.

p.5

Requirement Due date

The procedure to be followed in the event of an allegation of abuse or neglect must, in particular—

p.5

Requirement Due date

provide for records to be kept of an allegation of abuse or neglect, and the action taken in response;

p.5

Requirement Due date

describe the measures which may be necessary to protect children following an allegation of abuse or neglect. (Regulation 34 (1)(a)(b) (2)(d)(e))

p.5

Requirement Due date

In particular, leaders and managers must ensure that they analyse and document the conclusion of their internal investigations. 1 May 2026

p.5

Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality-of-care review”) at least once every 6 months. 30 June 2026 Inspection report for children’s home - monitoring visit: 2747747 6 In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing, and evaluating—

p.5

Requirement Due date

the quality of care provided for children;

p.6

Requirement Due date

the feedback and opinions of children about the children’s home, its facilities, and the quality of care they receive in it; and

p.6

Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

p.6

Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (5))

p.6

Requirement Due date

In particular, leaders and managers must ensure that they include feedback from parents and professionals to inform the quality-of-care review, and that they identify actions for ongoing improvement.

p.6

Recommendation

 The registered person should ensure that, in line with their individual health plans and the ethos of the home, children are offered advice, support and guidance on health and well-being to enhance, and supplement that provided by their school through PSHE education. Staff should have the relevant skills and knowledge to be able to help children understand, and where necessary work to change negative behaviours in key areas of health and well-being such as, but not limited to, nutrition and healthy diet, exercise, mental health, sexual relationships, sexual health, contraception and use of legal highs, drugs, alcohol, and tobacco. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 35, paragraph 7.18)

p.6

Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

p.6

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2747747 7

p.6

Children’s home details

Registered provider: Open World 2 Limited

p.7

Children’s home details

Registered provider address: 28 Daventry Road, Romford RM3 7QT

p.7

Inspector

Jo Mitchell, Social Care Inspector Inspection report for children’s home - monitoring visit: 2747747 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding, and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8