The London City Care and Support Services Limited

Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited SENSITIVE-EMBARGOED

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The London City Care and Support Services Limited Registered provider: The London City Care and Support Services Limited

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Inspected under the social care common inspection framework

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provider

This service registered with Ofsted on 16 August 2023. The provider offers supported accommodation for up to 29 children and young people in 7 shared homes that are not limited to accommodating children in care and care leavers.

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provider

This monitoring visit was triggered by a safeguarding notification relating to a serious incident that was received from the provider. The serious incident occurring at the setting is under investigation by the appropriate authorities. While Ofsted does not have the power to investigate incidents of this kind, actions taken by the setting in response to the incident were considered, where appropriate, alongside other evidence available at the time of the inspection.

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provider

The monitoring visit was announced at short notice to the nominated individual. The inspector arrived on site approximately 2 hours later.

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provider

On the day of this visit, 6 children were placed with this provider. The inspector visited 2 properties and spoke with 2 children, the nominated individual, the deputy manager and 2 support staff. The service has been without a registered service manager since 7 August 2025.

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This monitoring visit

This monitoring visit was completed to evaluate the leaders and managers' response to a significant safeguarding incident. Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited SENSITIVE-EMBARGOED

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This monitoring visit

On 13 March 2025, Ofsted received a safeguarding notification about a serious incident relating to the death of child. The child and their adult parent were living with children in care and care leavers in a shared property.

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This monitoring visit

Ineffective leadership and management led to serious and widespread shortfalls. The leaders and managers do not enable, inspire and lead a culture that puts children first and prioritises their wellbeing and development. There is a lack of a sensitive and child- focused approach from staff towards children.

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This monitoring visit

A lack of effective monitoring systems means that regulatory shortfalls have not been recognised and promptly acted on by managers. The training matrix is not kept up to date and there is not sufficient management oversight of the training that staff have completed or their learning from this. Staff do not have the understanding and skills required for their roles. This includes not being able to identify signs of criminal exploitation and knowing how to support children where this is a risk.

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This monitoring visit

The leaders and managers do not always make admission decisions in line with the statement of purpose. The admission process does not include careful consideration of the needs of all children and young adults who share the accommodation.

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This monitoring visit

The leaders and managers have failed to implement appropriate recruitment practices that ensure staff are suitable to work with children and keep them safe from harm.

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This monitoring visit

The children's plans for managing risks to their safety do not always contain accurate information. This undermines staff working consistently as a team to meet the needs of the children and safeguard them from harm.

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This monitoring visit

When leaders and managers introduced the use of the door-sensor alarm at night, they did not update the statement of purpose or children's guide with the relevant information.

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This monitoring visit

Requirements and recommendations made at the last inspection are outside the scope of this monitoring visit and will be reviewed at the next full inspection.

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This monitoring visit

Ofsted continue to monitor this service. Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited SENSITIVE-EMBARGOED

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(b)(c)(e)(f)(g)) 6 May 2026

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met. 6 May 2026 Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited SENSITIVE-EMBARGOED

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm. (Regulation 5 (1) (2)(f)(ii))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

before a child arrives or upon a child's arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking. (Regulation 7 (1) (2)(j)(i)) 22 April 2026

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Requirement Due date

The registered person must compile a statement (“the statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking—

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Requirement Due date

the services it provides for children it accommodates and supports;

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it; and

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Requirement Due date

notify the CIECSS of any revisions and send the CIECSS a copy of the revised statement within 28 days of the revision.

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Requirement Due date

Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose. 22 April 2026 Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited SENSITIVE-EMBARGOED

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Requirement Due date

Nothing in paragraph (4) requires or authorises the registered person to contravene or not comply with—

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Requirement Due date

any other provision of these Regulations; or

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Requirement Due date

any conditions in relation to the registration of the registered person under Part 2 of the Care Standards Act 2000. (Regulation 9 (1)(c) (3)(a)(b) (4) (5)(a)(b))

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Requirement Due date

In particular, the statement of purpose must outline the range of services offered in the delivery of non-ring-fenced accommodation and include information about all surveillance used.

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Requirement Due date

*This requirement is subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up on safeguarding notification received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited SENSITIVE-EMBARGOED

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Supported accommodation provider details

Registered provider: The London City Care and Support Services Limited

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Inspector

Seka Graovac, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited SENSITIVE-EMBARGOED

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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