Agape4all

Inspection report for supported accommodation provider - monitoring visit: Agape4all 1 Agape4all

p.1

Inspected under the social care common inspection framework

p.1

provider

The service is owned and managed by a private provider. It provides 3 shared-living premises that are limited to accommodating looked-after children or care leavers.

p.1

provider

The service manager, who is also the nominated individual and director was in position before the service registered with Ofsted in September 2024.

p.1

provider

At the time of this visit, no children were living with the service. The last child moved out on 03 March 2026.

p.1

provider

The provider was not given notice of the visit, and one of the provider’s premises was visited.

p.1

This monitoring visit

Ofsted carried out a monitoring visit on 27 and 28 January 2026. Due to significant shortfalls in the leadership and management arrangements, affecting the safeguarding arrangements and the support that children received, 3 compliance notices under regulation 4, 5 and 27 were raised. A notice restricting accommodation was also issued. This notice prevented new children from moving into the provision.

p.1

This monitoring visit

This monitoring visit was carried out to monitor the provider’s progress in meeting the steps identified in the compliance notices and to see what progress had been made in addressing the concerns leading to the restriction of accommodation notice.

p.1

This monitoring visit

No children have been admitted since the notice restricting accommodation was issued. Inspection report for supported accommodation provider - monitoring visit: Agape4all 2 The provider has operated from a premises that they have failed to Ofsted about. This is a breach of their conditions of registration. Furthermore, the service manager failed to inform Ofsted of this premises address or share this information about the child’s placement with the inspectors during this and the previous monitoring visit in January 2026.

p.1

This monitoring visit

The quality of the accommodation remains poor. The premises visited was cold and unwelcoming.

p.2

This monitoring visit

Governance and quality assurance systems remain weak. The service manager said that they had an action plan to demonstrate how they had met the steps in the compliance notices raised under regulation 4, 5 and 27. However, they failed to produce this. Instead, a copy of an operational review meeting was shared. This contained action points that had not been completed. The manager was unclear about what an audit is.

p.2

This monitoring visit

Ofsted cannot be assured that the service manager has a suitable action plan in place to support ongoing developments in the service. While the service manager said that she had submitted the required quality of support review that is overdue. The last regulation 32 report that Ofsted received was signed and dated on 29 May 2025. This was received by Ofsted on 1 July 2025.

p.2

This monitoring visit

Management oversight remains inadequate. The service manager could not articulate the support that the one child had received. The service manager frequently relied on other staff to provide information on one child’s support and incident management. Furthermore, the manager has failed to ensure that staff understand the importance of and have the skills to record all serious incidents involving children. This oversight prevented staff and managers from providing clear and accurate information on what action had been taken or what future interventions the child needed to remain safe.

p.2

This monitoring visit

Support for children remains poor. Leaders and managers have failed to ensure that children received the support that they required to meet their changing needs. One child’s support plan, risk assessment and behaviour plan have not been updated following significant incidents. This prevents staff from understanding how they must support and respond to the needs of the child. Leaders and managers have failed to identify or put right these shortfalls.

p.2

This monitoring visit

The experiences of children are unclear. Inspectors found it difficult to obtain the children’s records or view documents pertaining to the operation of the service. The service manager told the inspectors that she kept the children’s records locked at her home. The documents that the manager agreed to send to the inspectors, such as daily notes and action plans were not received.

p.2

This monitoring visit

The service manager could not provide an incident report identifying why a child had breached their bail conditions. The record that was provided for this incident, was for a different incident involving the child’s arrest later that day. The lack of complete Inspection report for supported accommodation provider - monitoring visit: Agape4all 3 and accurate records for children means that Ofsted cannot be satisfied that children are effectively safeguarded when they are in or away from their home.

p.2

This monitoring visit

The service manager has failed to demonstrate how they and the staff have supported and educated one child to make safer and better choices. This child has not been afforded any time or space to talk to the staff about their behaviour and actions since the previous monitoring visit in January 2026.

p.3

This monitoring visit

The service manager has failed to demonstrate that the staff have the skills and experience they need to support children effectively and safely. The training matrix shared with the inspectors was not up to date. Furthermore, when additional training has been identified for staff, the service manager has failed to provide these staff with relevant training opportunities.

p.3

This monitoring visit

The provider has developed a tool to assess any gaps in the staff’s employment or academic history. However, this tool has not been expanded so that gaps in staff’s references, verification of references, criminal record checks, VISA or right to work can be identified. Consequently, the provider cannot be confident that all the current staff are able to safely meet the needs of children within the service.

p.3

This monitoring visit

The provider has notified Ofsted of serious incidents as required by legislation, and shared information with some other agencies. However, the overall management of incidents was poor, and there was a lack of action and accountability from leaders and managers. Inspection report for supported accommodation provider - monitoring visit: Agape4all 4

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.4

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that the premises used as supported accommodation—

p.4

Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(viii))

p.4

Requirement Due date

The registered person must maintain records “case records”) in relation to each child accommodated by the supported accommodation undertaking which—

p.4

Requirement Due date

include the information and documents listed in Schedule 2

p.4

Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c))

p.4

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that staff— 31 May 2026 Inspection report for supported accommodation provider - monitoring visit: Agape4all 5 have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

p.4

Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

p.5

Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe. (Regulation 5 (1) (2)(f)(ii)(iii)(iv))

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

p.5

Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

p.5

Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm. (Regulation 4 (1) (2)(b)(c)(e))

p.5

Requirement Due date

The registered person must give notice in writing to the CIECSS, as soon as it is reasonably practicable to do so, if any of the following events take place or are expected by the registered person to take place—

p.5

Requirement Due date

Where additional premises are acquired, commissioned or arranged, or the supported accommodation undertaking intends to acquire, commission or arrange additional premises, and the supported accommodation undertaking intends to provide supported accommodation at those premises, the registered person must give notice in writing to 31 May 2026 Inspection report for supported accommodation provider - monitoring visit: Agape4all 6 the CIECSS as soon as it is reasonably practicable to do so, of the following—

p.5

Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation at the premises, including the age range, number and sex of the children;

p.6

Requirement Due date

the category or categories of supported accommodation to be provided at the premises.

p.6

Requirement Due date

The registered person must give notice in writing to the CIECSS within 72 hours of the supported accommodation undertaking—

p.6

Requirement Due date

accommodating a child for the first time in any premises which were not referred to in the registered person’s application for registration. (Regulation 34 (1) (3) (a)(b)(c) (4)(a))

p.6

Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

p.6

Requirement Due date

the views of children, including any feedback and complaints received;

p.6

Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

p.6

Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

p.6

Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met.

p.6

Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions 31 May 2026 Inspection report for supported accommodation provider - monitoring visit: Agape4all 7 the registered person intends to take as a result of that quality of support review.

p.6

Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority. (Regulation 32 (1)(a)(b)(c) (2) (3)

p.7

Information about this inspection

The purpose of this visit was to ensure that the supported accommodation provider was complying with regulation.

p.7

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Agape4all 8

p.7

Inspectors

Stephen Challis, Social Care Inspector Phyllis Dyer, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Agape4all 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.8

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9